TroubleshootingProcedures | Toshiba Qosmio F50 specification

Chapter2

TroubleshootingProcedures

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Toshiba Qosmio F50 manual TroubleshootingProcedures

Contents

Disclaimer CopyrightTrademarks Preface Safetyprecautions ReadOnlyMemoryROM AcronymsKeys Keyoperation Thedisplay Userinput TableofContents ………………………………………………………. Error!Bookmarknotdefined Error!BookmarknotdefinedBookmarknotdefined Bookmarknotdefined.26 Error! Bookmark not defined Qosmio ExpressCard DisplayAssemblyOptionalMemoryCard TopCover VGAModule/Cooler InstallingtheRJ11/FMTunerandTVTuner InstallingtheSub-wooferInstallingtheBKS InstallingtheDisplayMask AppendixB AppendixAAppendixC AppendixD HardwareOverview 1HARDWAREOVERVIEW Contents Quick/Normal Charging Time Tables BatteryPack Features QOSMIOF50MAINTENANCEMANUAL Keyboard GraphicsBTOPointingDevice ExternalMonitorPort QOSMIOF50MAINTENANCEMANUAL IEEE1394 Headphones/S/PDIF/LineoutJackExpressCardSlot BridgeMediaSlot Microphone/Line-inJack WirelessLANBTOTVAntennaPort Lanbto FingerPrintBTO BluetoothBTOSoundsystemBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2SATAHDD 2.5-inchHDD 512 DVDSuperMulti+-RDoubleLayer DVD Super Multi Drive Specifications PowerSupply QOSMIOF50MAINTENANCEMANUAL Batteries BatteryCharge3Quick/NormalChargingTime RTCBattery TroubleshootingProcedures Page Contents Figures 2TroubleshootingProcedures Tables TroubleshootingIntroduction Felicacard UWBsignalgenerator Remotecontroller TroubleshootingFlowchartMakesurealloptionalequipmentisremovedfromthecomputer Th e P o w e r L E D o n ? S e c tio n 2Is p La y ? S e c tio n 2 R f o r m d ia g n o s tic s Doestypedcharactersappearcorrectly? Appropriateprocedureas Outlinedbelow 2TroubleshootingProcedures 2TroubleshootingProcedures 2PowerSupplyTroubleshootingProcess PowerSupplyTroubleshooting 1BatteryLED Procedure1 PowerStatusCheck Solidon ACpowerexistsLEDissolidBlue Off NoACpowerexists 2TroubleshootingProcedures 2DC-INLEDIftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Procedure2 Adaptor/batteryreplacement Procedure3 Powersupplyconnectioncheck AC powercord AC adaptorcord System Adaptor Board BatteryThepowersupplywiringdiagramisshownbelow Anyoftheconnectorsmaybedisconnected.PerformCheck1 Procedure5 Replacementcheck Procedure4 Diagnosticcheck A R T DisplayTroubleshooting Procedure2 Diagnosticcheck Procedure1 Externaldisplaycheck Check6 Thesystemboardmaybedamaged.Replaceitwithanewone Procedure3 Connectorandreplacementcheck A R T KeyboardTroubleshooting Iftheproblemstillexists,performCheck3 Procedure1 Externalkeyboardcheck N n e c tio n 6ExternalUSBDevicesTroubleshooting Procedure2 Replacesystemboard Procedure1 Externaldeviceandconnectioncheck TV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure2 TVTunerSGsettingcheck Procedure1 TVtunerCableconnectioncheckTheTVTunerSGsettingmaybefaulty.PerformCheck1 Procedure3 TVtunerAntennaconnectioncheck TheTVTunerModuleconnectmaybefaulty.PerformCheck1 Procedure4 TVTunerModuleConnectioncheck TouchPadTroubleshooting Procedure2 TouchPadreplacementcheck Procedure1 TouchPadconnectioncheck SpeakerTroubleshooting Procedure2 Earphonetest Procedure1 AudiosourcetestProcedure3 Connectioncheck Procedure4 Replacementcheck OpticalDriveTroubleshooting Procedure2 Drivecleaningcheck Procedure1 AudioCDcheckProcedure3 Softwarecheck DVDSuperMultisupporting+-RDoubleRayer Procedure4 Connectioncheckandreplacementcheck 32TroubleshootingProcedures ModemTroubleshooting Procedure1 Telephonelineconnectioncheck 33TroubleshootingProceduresProcedure2 Modemcardconnectioncheck Procedure3 Modemreplacementcheck 34TroubleshootingProcedures ExpresscardTroubleshootingRfo rm E x p re s s c a rd te s t Ro c e d u re Procedure1 Expresscardtest 35TroubleshootingProceduresProcedure2 Expresscardsocketreplacementcheck 36TroubleshootingProcedures IEEE1394Troubleshooting Procedure1 IEEE1394devicecheck 37TroubleshootingProceduresProcedure3 Connectionandreplacementcheck 38TroubleshootingProcedures 39TroubleshootingProcedures WirelessLANTroubleshootingPerformdiagnostictest Procedure1 ReplacewirelessLANantenna/unit Replacesystemboard Procedure1 Diagnostictest 40TroubleshootingProceduresProcedure2 Connectorandreplacementcheck 41TroubleshootingProcedures 42TroubleshootingProcedures CameraTroubleshooting Procedure1 WindowsApplicationtest 43TroubleshootingProcedures 44TroubleshootingProcedures BluetoothTroubleshooting 45TroubleshootingProcedures 46TroubleshootingProcedures 47TroubleshootingProcedures 17 7in1cardTroubleshooting Procedure1 7in1cardtest 48TroubleshootingProceduresProcedure2 7in1Cardsocketreplacementcheck 49TroubleshootingProcedures HDDTroubleshooting 50TroubleshootingProcedures 51TroubleshootingProcedures 19CRTTroubleshooting Procedure1 CRTconnectioncheck Procedure2 CRTsetcheck 52TroubleshootingProceduresProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck 53TroubleshootingProcedures HDMITroubleshooting Procedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 54TroubleshootingProceduresProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 55TroubleshootingProcedures 21SPDIFtroubleshooting 20SPDIFtroubleshootingprocess 56TroubleshootingProcedures 57TroubleshootingProcedures 22MICTroubleshooting 21.MICtroubleshootingprocess 58TroubleshootingProcedures 59TroubleshootingProcedures 23Fingerprintertroubleshooting 22Fingerprintertroubleshootingprocess 60TroubleshootingProcedures – —˜ › œ 62TroubleshootingProcedures Procedure1 FMtunerAntennaconnectioncheck 63TroubleshootingProceduresProcedure2 FMTunerSGsettingcheck TheFMTunerSGsettingmaybefaulty.PerformCheck1 64TroubleshootingProcedures SATATroubleshooting Procedure1 E-SATAdevicecheck 65TroubleshootingProceduresProcedure2 WindowsApplicationcheck 66TroubleshootingProcedures 67TroubleshootingProcedures 26FelicaTroubleshooting Procedure1 Felicaconnectioncheck 68TroubleshootingProceduresProcedure2 Felicareplacementcheck 69TroubleshootingProcedures 27TMATroubleshooting 26TMAtroubleshootingprocess 70TroubleshootingProcedures Procedure1 TMApowercableconnectioncheck 71TroubleshootingProceduresProcedure2 TMAFFCconnectioncheck Procedure3 TMAModuleConnectioncheck 72TroubleshootingProcedures 73TroubleshootingProcedures 28UWBTroubleshooting Procedure1 UWBAntennaconnectioncheck 74TroubleshootingProceduresProcedure2 UWBSGsettingcheck Procedure3 UWBModuleconnectioncheck 75TroubleshootingProcedures 76TroubleshootingProcedures 29IR-blasterTroubleshooting Procedure1 IRBlasterboardconnectioncheck 77TroubleshootingProceduresProcedure2 IRBlasterboardreplacementcheck 78TroubleshootingProcedures 30GPSTroubleshooting Procedure1 GPSAntennaconnectioncheck 79TroubleshootingProceduresProcedure2 GPSModuleconnectioncheck TheGPSModuleconnectmaybefaulty.PerformCheck1 TestsandDiagnostics FDDTest TestsandDiagnostics HDCPKeyCheck 1TheDiagnosticTestRDMITest WDMITest Thetestlistisasthefollowing 2ExecutingtheDiagnosticTestMemoryR/Wtest TestsandDiagnostics ItwillskipthisprocessifNkeypressed Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays TestsandDiagnostics Tests and Diagnostics DisplayConfigurationThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow 4BeepsoundTest 3Displayconfiguration5FanON/OFFTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck Needre-writeDMIDataafterdisablecomputracefunction Item2.disablecomputracefunction.Asbelowpictureshow9KeyboardTest JJapan,forJapan KGerman,forEurope Japankeyboard 10MousePadTestSwapButtonsLeft/Right 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write 18HDCPKeyCheck 17SensorButtonTestPressESCtoquitthetest Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 201stHDDTest 19Memorytest TestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI WriteOMEstring WriteVersion WriteSerial WriteProduct 23WriteDMI Tests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheDisplayAssembly InstallingtheDisplayAssembly RemovingtheTopCover InstallingtheTopCoverRemovingtheSpeakers InstallingtheSpeakers Removingthepowerswitch Installingthepowerswitchboard RemovingtheTVTunerCard InstallingtheTVTunerCard RemovingtheIRBlasterBoard InstallingtheIRBlasterBoardRemovingtheCPU InstallingtheCPU RemovingtheSub-woofer InstallingtheSub-woofer CCDBoard,MICandAntenna Figures 31RemovingTMAscrews General AndCoolingModule ForremovingtheLCDModule ForremovingtheSystemBoardAbovetheLCDmodule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin AssemblyProcedures DisassemblyProcedures ScrewTighteningTorque ToolsandEquipment Symbolexamples SymbolsofScrewsontheComputerBodyColorsofScrewShanks RemovingtheBatteryPack Battery Installthebatterypackaccordingtothefollowingprocedures InstallingtheBatteryPackSlideinthebatterylock RemovingtheHDD HDD 3RemovingtheHDDchassis InstallingtheHDD RemovingtheOptionalMemory Memory Spreadoutthetwomemorylocklatchessothatthememorymodulepopsup 4Removingtheoptionalmemorycover InstallingtheOptionalMemory 5Removingthemetalcoverscrews RemovingtheOptionalExpressCardorPCCard ExpressCardWhenthecardpopsout,graspitandpullitout InstallingtheOptionalExpressCardorPCCard OptionalMemoryCard InstallingtheOptionalMemoryCardRemovingtheOptionalMemoryCard QosmioF50MaintenanceManual RemovingtheKeyboardCoverandKeyboard KeyboardCoverandKeyboard RemovetwoM2.5x3screwsandthenremovethekeyboard InstallingthekeyboardCoverandKeyboardSecurethekeyboardwithtwoM2.5x3screws Turnthecomputerupsidedown RemovetheoneM2.5x10screw ODD 10RemovingtheODDBaymodule RemovingtheODDBayModule DisassemblingtheODDDrive InstallingtheODDBayModuleRemovetheODDbezel AssemblingtheODDDrive RemovingtheTopCover TopCover Liftupthetopcover 13Disconnectingcablesfromthecomputer − EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screw InstallingtheTopCover RemovingtheDisplayAssembly DisplayAssembly Disconnectthecablesonthesystemboard 15Removingthedisplayassembly InstallingtheDisplayAssembly RemovingtheSpeakers Speakers RemovefiveM2x3screwstoseparatethemetalcover InstallingtheSpeakers RemovingtheTouchPadandFingerPrintBoard TouchPadandFingerPrintBoardRemovethreeM2.5x4screws RemovetwoM2.5x4screwssecuringthetouchpad Removethetouchpadbrackets 20Removingthefingerprintboard InstallingtheTouchPadandFingerPrintBoard Removingthepowerswitch PowerSwitchBoardInstallingthepowerswitchboard RemovingtheVRboard VRboard InstallingtheVRboard RemovingtheBluetoothcard BluetoothCard InstallingtheBluetoothcard RemovingtheWireBridge WireBridgeRemovetheWireBridgefromthecomputer InstallingtheWireBridge RemovingtheVGAModule/Cooler VGAModule/Cooler Turntothebackofthemodule 26RemovingtheVGAModule RemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews Securetheunitwithscrews InstallingtheVGAModule/Cooler IRBlasterBoard InstallingtheIRBlasterBoardRemovingtheIRBlasterBoard TVTunerCard InstallingtheTVTunerCardRemovingtheTVTunerCard RemovingtheTMA,CPUFan,MINICARDandMDC/FMBoard 20 TMA,CPUFan,MINICARDandMDC/FMBoardWhenremovingthecoolingmodule,keepthefollowinginmind Usecarenottocausedamagetothefaninthecoolingmodule QosmioF50MaintenanceManual 31RemovingTMAscrews RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfan RemovetwoM2.5x6screwssecuringthefantothesystemboard InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoardRemovethefanfromthesystemboard SystemBoardandCoolingModule InstallingtheSystemBoardRemovingtheSystemBoard 34RemovingtheCoolingModulespringscrews Removingthecoolingmodule InstallingtheCoolingModule RemovingtheCPU 22 CPUWhenremovingtheCPU,keepthefollowinginmind RemovetheCPU 36InstallingtheCPU InstallingtheCPU 37SecuringtheCPU 38RemovingtheSub-woofer Sub-woofer 39RemovingRJ/FMTuner 24 RJ11/FMTunerandTVTuner 40RemovingTVTuner Cas InstallingtheB-CASRemovingtheB-CAS 42Removingthedisplaymask DisplayMask RemovingtheLCDModuleandFLInverterBoard LCDModuleandFLInverterBoard 44RemovingtheLCDmodule SeattheFLinverterboardandsecureitwithoneM2x4screw InstallingtheLCDModuleandFLInverterBoard LifttheMICandantennacablefromthedisplayrearcover CCDBoard,MICandAntenna AppendixA HandlingtheLCDModule PrecautionsforhandlingtheLCDmodule QOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions FigureB-1SystemBoardLayoutTop SystemBoardTopView FigureB-2SystemBoardLayoutBottom SystemBoardBottomView Number Name TableB-1SystemBoardICstopandbottom ESATA/USBconn TableB-2SystemBoardConnectorstopandbottom JP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView TableB-3VGABoardICstopandbottom TableB-4VGABoardConnectorstopandbottomNumber Name UV5,UV6,UV7,UV8 5VGABoardDDR3TopView 6VGABoardDDR3BottomView TableB-5VGABoardICstopandbottom TableB-6VGABoardConnectorstopandbottomUV5,UV4,UV6,UV7 UV8,UV9,UV10,UV11 AudioBoardTopView 6AudioBoardBottomView TableB-3AudioBoardICstopandbottom TableB-3AudioBoardConnectorstopandbottomAudio codec ALC272-GR 9FingerprintBoardTopView 10FingerprintBoardBottomView TableB-9FingerprintBoardICstopandbottom TableB-12FingerprintBoardConnectorstopandbottomFingerprintSensorAES1610-C-DF-TR-NI00 JP2 Fingerprintconn.HotBar 11RobsonBoardTopView 12RobsonBoardBottomView TableB-11RobsonBoardICstopandbottom TableB-12RobsonBoardConnectorstopandbottomRobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 JS29F16G08FANC1892010 JP5 SystemBoard JP2JP6 JP9 JP7TableC-4CRTI/Fpinassignments15-pin TableC-5HDMII/Fpinassignments19-pin JP11 JP10TableC-61stHDDI/Fpinassignments22-pin TableC-72ndHDDI/Fpinassignments22-pin JP13 JP12TableC-8SATAODDI/Fpinassignments12-pin TableC-91steSATA/USBI/Fpinassignments8-pin TableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin 10 JP14 12 JP16 11 JP1513 JP17 14 JP18 15 JP20 TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin 16 JP22 TableC-16Robson/HDDVDConnectorpinassignments52-pin 17 JP23 TableC-17NewCardConnectorpinassignments26-pin JP24 TableC-18TMAModuleConnectorpinassignments26-pin JP26 JP2521 JP27 TableC-23SPKL-LED/BConnectorpinassignments4-pin TableC-22SPKR-LED/BConnectorpinassignments4-pinJP28 23 JP29 TableC-30SODIMMI/Fpinassignments200-PIN2/4 PinNo Signalname SignalName VDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 TableC-26TVTunerConnectorpinassignments124-pin1/3 TableC-25InternalMicrophoneConnectorpinassignments12-pinJP33 26 JP34 TableC-26TVTunerConnectorpinassignments124-pin2/3 TableC-27B-CASConnectorpinassignments10-pin3/3 TableC-26TVTunerConnectorpinassignments124-pin3/3TableC-28KeyboardConnectorpinassignments68-pin JP35 29 JP47,JP48 TableC-29USBConnectorpinassignments4P-pin 30 JP52 TableC-30LED/BConnectorpinassignments60P-pin TableC-32FUN/Bconnectorpinassignments8P-pin TableC-31FUN/Bconnectorpinassignments12P-pinJP53 JP55 TableC-34VGA/BConnectorpinassignments200-PIN1/4 TableC-33MDCconnectorpinassignments12P-pinJP57 34 JPV1 TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW TableD-1Scancodesset1andset21/4 AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset22/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset23/4 TableD-1Scancodesset1andset24/4 With left Shift TableD-2ScancodeswithleftShiftkeySet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0 TableD-4ScancodeswithFnkey TableD-3ScancodesinNumlockmode TableD-5Scancodesinoverlaymode Thiskeygeneratesonlymakecodes TableD-7No.126keyscancode AppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard TableF-1SeriesScrewTorqueListHigh-end AppendixF SeriesScrewTorqueListJSKAA Oddassy Hdddoortolow AppendixG Reliability