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Toshiba Qosmio F50 manual 66TroubleshootingProcedures

Models: Qosmio F50

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66TroubleshootingProcedures

Check4 Thesystemboardmaybedamaged.Replaceitwithanewonefollowingthe instructionsinChapter4.

QOSMIOF50-QOSMIOF55-DYNABOOKQOSMIOF50SeriesMaintenanceManual

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Toshiba Qosmio F50 manual 66TroubleshootingProcedures

Contents

Trademarks CopyrightDisclaimer Safetyprecautions PrefaceAcronyms ReadOnlyMemoryROMKeys KeyoperationUserinput ThedisplayTableofContents Bookmarknotdefined Error!Bookmarknotdefined………………………………………………………. Error!Bookmarknotdefined Error! Bookmark not defined Bookmarknotdefined.26Qosmio DisplayAssembly ExpressCardOptionalMemoryCard TopCoverVGAModule/Cooler InstallingtheSub-woofer InstallingtheRJ11/FMTunerandTVTunerInstallingtheBKS InstallingtheDisplayMaskAppendixA AppendixBAppendixC AppendixDHardwareOverview 1HARDWAREOVERVIEW Contents Tables Quick/Normal Charging TimeFeatures BatteryPackQOSMIOF50MAINTENANCEMANUAL GraphicsBTO KeyboardPointingDevice ExternalMonitorPortQOSMIOF50MAINTENANCEMANUAL Headphones/S/PDIF/LineoutJack IEEE1394ExpressCardSlot BridgeMediaSlotWirelessLANBTO Microphone/Line-inJackTVAntennaPort LanbtoSoundsystemBTO BluetoothBTOFingerPrintBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2.5-inchHDD 2SATAHDD512 DVD Super Multi Drive Specifications DVDSuperMulti+-RDoubleLayerPowerSupply QOSMIOF50MAINTENANCEMANUAL 3Quick/NormalChargingTime BatteryChargeBatteries RTCBattery TroubleshootingProcedures Page Contents 2TroubleshootingProcedures FiguresTroubleshootingIntroduction TablesMakesurealloptionalequipmentisremovedfromthecomputer TroubleshootingFlowchartFelicacard UWBsignalgenerator Remotecontroller S e c tio n 2 Th e P o w e r L E D o n ?Is p La y ? S e c tio n 2 R f o r m d ia g n o s tic sAppropriateprocedureas Outlinedbelow Doestypedcharactersappearcorrectly?2TroubleshootingProcedures 2TroubleshootingProcedures PowerSupplyTroubleshooting 2PowerSupplyTroubleshootingProcessProcedure1 PowerStatusCheck 1BatteryLED2TroubleshootingProcedures 2DC-INLED Solidon ACpowerexistsLEDissolidBlue Off NoACpowerexistsIftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Procedure2 Adaptor/batteryreplacementAC powercord AC adaptorcord System Adaptor Board Battery Procedure3 PowersupplyconnectioncheckThepowersupplywiringdiagramisshownbelow Anyoftheconnectorsmaybedisconnected.PerformCheck1Procedure4 Diagnosticcheck Procedure5 ReplacementcheckDisplayTroubleshooting A R TProcedure1 Externaldisplaycheck Procedure2 DiagnosticcheckProcedure3 Connectorandreplacementcheck Check6 Thesystemboardmaybedamaged.ReplaceitwithanewoneKeyboardTroubleshooting A R TProcedure1 Externalkeyboardcheck Iftheproblemstillexists,performCheck36ExternalUSBDevicesTroubleshooting N n e c tio nProcedure1 Externaldeviceandconnectioncheck Procedure2 ReplacesystemboardTV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure1 TVtunerCableconnectioncheck Procedure2 TVTunerSGsettingcheckTheTVTunerSGsettingmaybefaulty.PerformCheck1 Procedure3 TVtunerAntennaconnectioncheckProcedure4 TVTunerModuleConnectioncheck TheTVTunerModuleconnectmaybefaulty.PerformCheck1TouchPadTroubleshooting Procedure1 TouchPadconnectioncheck Procedure2 TouchPadreplacementcheckSpeakerTroubleshooting Procedure1 Audiosourcetest Procedure2 EarphonetestProcedure3 Connectioncheck Procedure4 ReplacementcheckOpticalDriveTroubleshooting Procedure1 AudioCDcheck Procedure2 DrivecleaningcheckProcedure3 Softwarecheck DVDSuperMultisupporting+-RDoubleRayerProcedure4 Connectioncheckandreplacementcheck ModemTroubleshooting 32TroubleshootingProcedures33TroubleshootingProcedures Procedure1 TelephonelineconnectioncheckProcedure2 Modemcardconnectioncheck Procedure3 ModemreplacementcheckRfo rm E x p re s s c a rd te s t Ro c e d u re ExpresscardTroubleshooting34TroubleshootingProcedures Procedure2 Expresscardsocketreplacementcheck 35TroubleshootingProceduresProcedure1 Expresscardtest IEEE1394Troubleshooting 36TroubleshootingProceduresProcedure3 Connectionandreplacementcheck 37TroubleshootingProceduresProcedure1 IEEE1394devicecheck 38TroubleshootingProcedures WirelessLANTroubleshooting 39TroubleshootingProceduresPerformdiagnostictest Procedure1 ReplacewirelessLANantenna/unit ReplacesystemboardProcedure2 Connectorandreplacementcheck 40TroubleshootingProceduresProcedure1 Diagnostictest 41TroubleshootingProcedures CameraTroubleshooting 42TroubleshootingProcedures43TroubleshootingProcedures Procedure1 WindowsApplicationtestBluetoothTroubleshooting 44TroubleshootingProcedures45TroubleshootingProcedures 46TroubleshootingProcedures 17 7in1cardTroubleshooting 47TroubleshootingProceduresProcedure2 7in1Cardsocketreplacementcheck 48TroubleshootingProceduresProcedure1 7in1cardtest HDDTroubleshooting 49TroubleshootingProcedures50TroubleshootingProcedures 19CRTTroubleshooting 51TroubleshootingProcedures52TroubleshootingProcedures Procedure1 CRTconnectioncheck Procedure2 CRTsetcheckProcedure1 CRTconnectioncheck Procedure2 CRTsetcheckHDMITroubleshooting 53TroubleshootingProcedures54TroubleshootingProcedures Procedure1 HDMIconnectioncheck Procedure2 HDMIsetcheckProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck21SPDIFtroubleshooting 55TroubleshootingProcedures56TroubleshootingProcedures 20SPDIFtroubleshootingprocess22MICTroubleshooting 57TroubleshootingProcedures58TroubleshootingProcedures 21.MICtroubleshootingprocess23Fingerprintertroubleshooting 59TroubleshootingProcedures60TroubleshootingProcedures 22Fingerprintertroubleshootingprocess– —˜ 62TroubleshootingProcedures › œ63TroubleshootingProcedures Procedure1 FMtunerAntennaconnectioncheckProcedure2 FMTunerSGsettingcheck TheFMTunerSGsettingmaybefaulty.PerformCheck1SATATroubleshooting 64TroubleshootingProceduresProcedure2 WindowsApplicationcheck 65TroubleshootingProceduresProcedure1 E-SATAdevicecheck 66TroubleshootingProcedures 26FelicaTroubleshooting 67TroubleshootingProceduresProcedure2 Felicareplacementcheck 68TroubleshootingProceduresProcedure1 Felicaconnectioncheck 27TMATroubleshooting 69TroubleshootingProcedures70TroubleshootingProcedures 26TMAtroubleshootingprocess71TroubleshootingProcedures Procedure1 TMApowercableconnectioncheckProcedure2 TMAFFCconnectioncheck Procedure3 TMAModuleConnectioncheck72TroubleshootingProcedures 28UWBTroubleshooting 73TroubleshootingProcedures74TroubleshootingProcedures Procedure1 UWBAntennaconnectioncheckProcedure2 UWBSGsettingcheck Procedure3 UWBModuleconnectioncheck75TroubleshootingProcedures 29IR-blasterTroubleshooting 76TroubleshootingProceduresProcedure2 IRBlasterboardreplacementcheck 77TroubleshootingProceduresProcedure1 IRBlasterboardconnectioncheck 30GPSTroubleshooting 78TroubleshootingProcedures79TroubleshootingProcedures Procedure1 GPSAntennaconnectioncheckProcedure2 GPSModuleconnectioncheck TheGPSModuleconnectmaybefaulty.PerformCheck1TestsandDiagnostics TestsandDiagnostics FDDTestRDMITest WDMITest 1TheDiagnosticTestHDCPKeyCheck MemoryR/Wtest 2ExecutingtheDiagnosticTestThetestlistisasthefollowing TestsandDiagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays ItwillskipthisprocessifNkeypressedTestsandDiagnostics DisplayConfiguration Tests and DiagnosticsThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow5FanON/OFFTest 3Displayconfiguration4BeepsoundTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck 9KeyboardTest Item2.disablecomputracefunction.AsbelowpictureshowNeedre-writeDMIDataafterdisablecomputracefunction JJapan,forJapan KGerman,forEurope SwapButtonsLeft/Right 10MousePadTestJapankeyboard 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write PressESCtoquitthetest 17SensorButtonTest18HDCPKeyCheck Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 19Memorytest 201stHDDTestTestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI 23WriteDMI WriteOMEstring WriteVersion WriteSerial WriteProductTests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheTopCover InstallingtheTopCover RemovingtheDisplayAssembly InstallingtheDisplayAssemblyRemovingtheSpeakers InstallingtheSpeakers Removingthepowerswitch InstallingthepowerswitchboardRemovingtheIRBlasterBoard InstallingtheIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardRemovingtheCPU InstallingtheCPU RemovingtheSub-woofer InstallingtheSub-wooferCCDBoard,MICandAntenna Figures 31RemovingTMAscrews General AbovetheLCDmodule ForremovingtheSystemBoardAndCoolingModule ForremovingtheLCDModule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin DisassemblyProcedures AssemblyProceduresToolsandEquipment ScrewTighteningTorqueColorsofScrewShanks SymbolsofScrewsontheComputerBodySymbolexamples Battery RemovingtheBatteryPackSlideinthebatterylock InstallingtheBatteryPackInstallthebatterypackaccordingtothefollowingprocedures HDD RemovingtheHDD3RemovingtheHDDchassis InstallingtheHDD Memory RemovingtheOptionalMemory4Removingtheoptionalmemorycover SpreadoutthetwomemorylocklatchessothatthememorymodulepopsupInstallingtheOptionalMemory 5Removingthemetalcoverscrews Whenthecardpopsout,graspitandpullitout ExpressCardRemovingtheOptionalExpressCardorPCCard InstallingtheOptionalExpressCardorPCCard RemovingtheOptionalMemoryCard InstallingtheOptionalMemoryCardOptionalMemoryCard QosmioF50MaintenanceManual KeyboardCoverandKeyboard RemovingtheKeyboardCoverandKeyboardSecurethekeyboardwithtwoM2.5x3screws InstallingthekeyboardCoverandKeyboardRemovetwoM2.5x3screwsandthenremovethekeyboard ODD Turnthecomputerupsidedown RemovetheoneM2.5x10screwRemovingtheODDBayModule 10RemovingtheODDBaymoduleRemovetheODDbezel InstallingtheODDBayModuleDisassemblingtheODDDrive AssemblingtheODDDrive TopCover RemovingtheTopCover13Disconnectingcablesfromthecomputer LiftupthetopcoverInstallingtheTopCover − EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screwDisplayAssembly RemovingtheDisplayAssembly15Removingthedisplayassembly DisconnectthecablesonthesystemboardInstallingtheDisplayAssembly Speakers RemovingtheSpeakersInstallingtheSpeakers RemovefiveM2x3screwstoseparatethemetalcoverRemovethreeM2.5x4screws TouchPadandFingerPrintBoardRemovingtheTouchPadandFingerPrintBoard Removethetouchpadbrackets RemovetwoM2.5x4screwssecuringthetouchpadInstallingtheTouchPadandFingerPrintBoard 20RemovingthefingerprintboardInstallingthepowerswitchboard PowerSwitchBoardRemovingthepowerswitch VRboard RemovingtheVRboardInstallingtheVRboard BluetoothCard RemovingtheBluetoothcardInstallingtheBluetoothcard WireBridge RemovingtheWireBridgeRemovetheWireBridgefromthecomputer InstallingtheWireBridgeVGAModule/Cooler RemovingtheVGAModule/Cooler26RemovingtheVGAModule TurntothebackofthemoduleRemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews InstallingtheVGAModule/Cooler SecuretheunitwithscrewsRemovingtheIRBlasterBoard InstallingtheIRBlasterBoardIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardTVTunerCard 20 TMA,CPUFan,MINICARDandMDC/FMBoard RemovingtheTMA,CPUFan,MINICARDandMDC/FMBoardWhenremovingthecoolingmodule,keepthefollowinginmind UsecarenottocausedamagetothefaninthecoolingmoduleQosmioF50MaintenanceManual RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfan 31RemovingTMAscrewsRemovethefanfromthesystemboard InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoardRemovetwoM2.5x6screwssecuringthefantothesystemboard RemovingtheSystemBoard InstallingtheSystemBoardSystemBoardandCoolingModule Removingthecoolingmodule 34RemovingtheCoolingModulespringscrewsInstallingtheCoolingModule 22 CPU RemovingtheCPUWhenremovingtheCPU,keepthefollowinginmind RemovetheCPUInstallingtheCPU 36InstallingtheCPU37SecuringtheCPU Sub-woofer 38RemovingtheSub-woofer24 RJ11/FMTunerandTVTuner 39RemovingRJ/FMTuner40RemovingTVTuner RemovingtheB-CAS InstallingtheB-CASCas DisplayMask 42RemovingthedisplaymaskLCDModuleandFLInverterBoard RemovingtheLCDModuleandFLInverterBoard44RemovingtheLCDmodule InstallingtheLCDModuleandFLInverterBoard SeattheFLinverterboardandsecureitwithoneM2x4screwCCDBoard,MICandAntenna LifttheMICandantennacablefromthedisplayrearcoverPrecautionsforhandlingtheLCDmodule AppendixA HandlingtheLCDModuleQOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions SystemBoardTopView FigureB-1SystemBoardLayoutTopSystemBoardBottomView FigureB-2SystemBoardLayoutBottomTableB-1SystemBoardICstopandbottom Number NameTableB-2SystemBoardConnectorstopandbottom ESATA/USBconnJP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView TableB-4VGABoardConnectorstopandbottom TableB-3VGABoardICstopandbottomNumber Name UV5,UV6,UV7,UV85VGABoardDDR3TopView 6VGABoardDDR3BottomView TableB-6VGABoardConnectorstopandbottom TableB-5VGABoardICstopandbottomUV5,UV4,UV6,UV7 UV8,UV9,UV10,UV11AudioBoardTopView 6AudioBoardBottomView Audio codec ALC272-GR TableB-3AudioBoardConnectorstopandbottomTableB-3AudioBoardICstopandbottom 9FingerprintBoardTopView 10FingerprintBoardBottomView TableB-12FingerprintBoardConnectorstopandbottom TableB-9FingerprintBoardICstopandbottomFingerprintSensorAES1610-C-DF-TR-NI00 JP2 Fingerprintconn.HotBar11RobsonBoardTopView 12RobsonBoardBottomView TableB-12RobsonBoardConnectorstopandbottom TableB-11RobsonBoardICstopandbottomRobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 JS29F16G08FANC1892010JP6 SystemBoard JP2JP5 JP7 JP9TableC-4CRTI/Fpinassignments15-pin TableC-5HDMII/Fpinassignments19-pinJP10 JP11TableC-61stHDDI/Fpinassignments22-pin TableC-72ndHDDI/Fpinassignments22-pinJP12 JP13TableC-8SATAODDI/Fpinassignments12-pin TableC-91steSATA/USBI/Fpinassignments8-pin10 JP14 TableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin11 JP15 12 JP1613 JP17 14 JP18TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin 15 JP20TableC-16Robson/HDDVDConnectorpinassignments52-pin 16 JP22TableC-17NewCardConnectorpinassignments26-pin 17 JP23TableC-18TMAModuleConnectorpinassignments26-pin JP2421 JP27 JP25JP26 TableC-22SPKR-LED/BConnectorpinassignments4-pin TableC-23SPKL-LED/BConnectorpinassignments4-pinJP28 23 JP29PinNo Signalname SignalName TableC-30SODIMMI/Fpinassignments200-PIN2/4VDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 TableC-25InternalMicrophoneConnectorpinassignments12-pin TableC-26TVTunerConnectorpinassignments124-pin1/3JP33 26 JP34TableC-26TVTunerConnectorpinassignments124-pin2/3 TableC-26TVTunerConnectorpinassignments124-pin3/3 TableC-27B-CASConnectorpinassignments10-pin3/3TableC-28KeyboardConnectorpinassignments68-pin JP35TableC-29USBConnectorpinassignments4P-pin 29 JP47,JP48TableC-30LED/BConnectorpinassignments60P-pin 30 JP52TableC-31FUN/Bconnectorpinassignments12P-pin TableC-32FUN/Bconnectorpinassignments8P-pinJP53 JP55TableC-33MDCconnectorpinassignments12P-pin TableC-34VGA/BConnectorpinassignments200-PIN1/4JP57 34 JPV1TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset21/4TableD-1Scancodesset1andset22/4 TableD-1Scancodesset1andset23/4 Cap Keytop Code set Make BreakTableD-1Scancodesset1andset24/4 TableD-2ScancodeswithleftShiftkey With left ShiftSet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0TableD-3ScancodesinNumlockmode TableD-4ScancodeswithFnkeyTableD-5Scancodesinoverlaymode TableD-7No.126keyscancode ThiskeygeneratesonlymakecodesAppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard AppendixF SeriesScrewTorqueListJSKAA TableF-1SeriesScrewTorqueListHigh-endOddassy Hdddoortolow AppendixG Reliability