66TroubleshootingProcedures | Toshiba Qosmio F50 guide

66TroubleshootingProcedures

Check4 Thesystemboardmaybedamaged.Replaceitwithanewonefollowingthe instructionsinChapter4.

QOSMIOF50-QOSMIOF55-DYNABOOKQOSMIOF50SeriesMaintenanceManual

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Toshiba Qosmio F50 manual 66TroubleshootingProcedures

Contents

Trademarks CopyrightDisclaimer Safetyprecautions Preface Acronyms ReadOnlyMemoryROMKeys Keyoperation Userinput Thedisplay TableofContents Bookmarknotdefined Error!Bookmarknotdefined………………………………………………………. Error!Bookmarknotdefined Error! Bookmark not defined Bookmarknotdefined.26 Qosmio DisplayAssembly ExpressCardOptionalMemoryCard TopCover VGAModule/Cooler InstallingtheSub-woofer InstallingtheRJ11/FMTunerandTVTunerInstallingtheBKS InstallingtheDisplayMask AppendixA AppendixBAppendixC AppendixD HardwareOverview 1HARDWAREOVERVIEW Contents Tables Quick/Normal Charging Time Features BatteryPack QOSMIOF50MAINTENANCEMANUAL GraphicsBTO KeyboardPointingDevice ExternalMonitorPort QOSMIOF50MAINTENANCEMANUAL Headphones/S/PDIF/LineoutJack IEEE1394ExpressCardSlot BridgeMediaSlot WirelessLANBTO Microphone/Line-inJackTVAntennaPort Lanbto SoundsystemBTO BluetoothBTOFingerPrintBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2.5-inchHDD 2SATAHDD 512 DVD Super Multi Drive Specifications DVDSuperMulti+-RDoubleLayer PowerSupply QOSMIOF50MAINTENANCEMANUAL 3Quick/NormalChargingTime BatteryChargeBatteries RTCBattery TroubleshootingProcedures Page Contents 2TroubleshootingProcedures Figures TroubleshootingIntroduction Tables Makesurealloptionalequipmentisremovedfromthecomputer TroubleshootingFlowchartFelicacard UWBsignalgenerator Remotecontroller S e c tio n 2 Th e P o w e r L E D o n ?Is p La y ? S e c tio n 2 R f o r m d ia g n o s tic s Appropriateprocedureas Outlinedbelow Doestypedcharactersappearcorrectly? 2TroubleshootingProcedures 2TroubleshootingProcedures PowerSupplyTroubleshooting 2PowerSupplyTroubleshootingProcess Procedure1 PowerStatusCheck 1BatteryLED 2TroubleshootingProcedures 2DC-INLED Solidon ACpowerexistsLEDissolidBlue Off NoACpowerexistsIftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Procedure2 Adaptor/batteryreplacement AC powercord AC adaptorcord System Adaptor Board Battery Procedure3 PowersupplyconnectioncheckThepowersupplywiringdiagramisshownbelow Anyoftheconnectorsmaybedisconnected.PerformCheck1 Procedure4 Diagnosticcheck Procedure5 Replacementcheck DisplayTroubleshooting A R T Procedure1 Externaldisplaycheck Procedure2 Diagnosticcheck Procedure3 Connectorandreplacementcheck Check6 Thesystemboardmaybedamaged.Replaceitwithanewone KeyboardTroubleshooting A R T Procedure1 Externalkeyboardcheck Iftheproblemstillexists,performCheck3 6ExternalUSBDevicesTroubleshooting N n e c tio n Procedure1 Externaldeviceandconnectioncheck Procedure2 Replacesystemboard TV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure1 TVtunerCableconnectioncheck Procedure2 TVTunerSGsettingcheckTheTVTunerSGsettingmaybefaulty.PerformCheck1 Procedure3 TVtunerAntennaconnectioncheck Procedure4 TVTunerModuleConnectioncheck TheTVTunerModuleconnectmaybefaulty.PerformCheck1 TouchPadTroubleshooting Procedure1 TouchPadconnectioncheck Procedure2 TouchPadreplacementcheck SpeakerTroubleshooting Procedure1 Audiosourcetest Procedure2 EarphonetestProcedure3 Connectioncheck Procedure4 Replacementcheck OpticalDriveTroubleshooting Procedure1 AudioCDcheck Procedure2 DrivecleaningcheckProcedure3 Softwarecheck DVDSuperMultisupporting+-RDoubleRayer Procedure4 Connectioncheckandreplacementcheck ModemTroubleshooting 32TroubleshootingProcedures 33TroubleshootingProcedures Procedure1 TelephonelineconnectioncheckProcedure2 Modemcardconnectioncheck Procedure3 Modemreplacementcheck Rfo rm E x p re s s c a rd te s t Ro c e d u re ExpresscardTroubleshooting34TroubleshootingProcedures Procedure2 Expresscardsocketreplacementcheck 35TroubleshootingProceduresProcedure1 Expresscardtest IEEE1394Troubleshooting 36TroubleshootingProcedures Procedure3 Connectionandreplacementcheck 37TroubleshootingProceduresProcedure1 IEEE1394devicecheck 38TroubleshootingProcedures WirelessLANTroubleshooting 39TroubleshootingProceduresPerformdiagnostictest Procedure1 ReplacewirelessLANantenna/unit Replacesystemboard Procedure2 Connectorandreplacementcheck 40TroubleshootingProceduresProcedure1 Diagnostictest 41TroubleshootingProcedures CameraTroubleshooting 42TroubleshootingProcedures 43TroubleshootingProcedures Procedure1 WindowsApplicationtest BluetoothTroubleshooting 44TroubleshootingProcedures 45TroubleshootingProcedures 46TroubleshootingProcedures 17 7in1cardTroubleshooting 47TroubleshootingProcedures Procedure2 7in1Cardsocketreplacementcheck 48TroubleshootingProceduresProcedure1 7in1cardtest HDDTroubleshooting 49TroubleshootingProcedures 50TroubleshootingProcedures 19CRTTroubleshooting 51TroubleshootingProcedures 52TroubleshootingProcedures Procedure1 CRTconnectioncheck Procedure2 CRTsetcheckProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck HDMITroubleshooting 53TroubleshootingProcedures 54TroubleshootingProcedures Procedure1 HDMIconnectioncheck Procedure2 HDMIsetcheckProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 21SPDIFtroubleshooting 55TroubleshootingProcedures 56TroubleshootingProcedures 20SPDIFtroubleshootingprocess 22MICTroubleshooting 57TroubleshootingProcedures 58TroubleshootingProcedures 21.MICtroubleshootingprocess 23Fingerprintertroubleshooting 59TroubleshootingProcedures 60TroubleshootingProcedures 22Fingerprintertroubleshootingprocess – —˜ 62TroubleshootingProcedures › œ 63TroubleshootingProcedures Procedure1 FMtunerAntennaconnectioncheckProcedure2 FMTunerSGsettingcheck TheFMTunerSGsettingmaybefaulty.PerformCheck1 SATATroubleshooting 64TroubleshootingProcedures Procedure2 WindowsApplicationcheck 65TroubleshootingProceduresProcedure1 E-SATAdevicecheck 66TroubleshootingProcedures 26FelicaTroubleshooting 67TroubleshootingProcedures Procedure2 Felicareplacementcheck 68TroubleshootingProceduresProcedure1 Felicaconnectioncheck 27TMATroubleshooting 69TroubleshootingProcedures 70TroubleshootingProcedures 26TMAtroubleshootingprocess 71TroubleshootingProcedures Procedure1 TMApowercableconnectioncheckProcedure2 TMAFFCconnectioncheck Procedure3 TMAModuleConnectioncheck 72TroubleshootingProcedures 28UWBTroubleshooting 73TroubleshootingProcedures 74TroubleshootingProcedures Procedure1 UWBAntennaconnectioncheckProcedure2 UWBSGsettingcheck Procedure3 UWBModuleconnectioncheck 75TroubleshootingProcedures 29IR-blasterTroubleshooting 76TroubleshootingProcedures Procedure2 IRBlasterboardreplacementcheck 77TroubleshootingProceduresProcedure1 IRBlasterboardconnectioncheck 30GPSTroubleshooting 78TroubleshootingProcedures 79TroubleshootingProcedures Procedure1 GPSAntennaconnectioncheckProcedure2 GPSModuleconnectioncheck TheGPSModuleconnectmaybefaulty.PerformCheck1 TestsandDiagnostics TestsandDiagnostics FDDTest RDMITest WDMITest 1TheDiagnosticTestHDCPKeyCheck MemoryR/Wtest 2ExecutingtheDiagnosticTestThetestlistisasthefollowing TestsandDiagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays ItwillskipthisprocessifNkeypressed TestsandDiagnostics DisplayConfiguration Tests and DiagnosticsThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow 5FanON/OFFTest 3Displayconfiguration4BeepsoundTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck 9KeyboardTest Item2.disablecomputracefunction.AsbelowpictureshowNeedre-writeDMIDataafterdisablecomputracefunction JJapan,forJapan KGerman,forEurope SwapButtonsLeft/Right 10MousePadTestJapankeyboard 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write PressESCtoquitthetest 17SensorButtonTest18HDCPKeyCheck Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 19Memorytest 201stHDDTest TestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI 23WriteDMI WriteOMEstring WriteVersion WriteSerial WriteProduct Tests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheTopCover InstallingtheTopCover RemovingtheDisplayAssembly InstallingtheDisplayAssemblyRemovingtheSpeakers InstallingtheSpeakers Removingthepowerswitch Installingthepowerswitchboard RemovingtheIRBlasterBoard InstallingtheIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardRemovingtheCPU InstallingtheCPU RemovingtheSub-woofer InstallingtheSub-woofer CCDBoard,MICandAntenna Figures 31RemovingTMAscrews General AbovetheLCDmodule ForremovingtheSystemBoardAndCoolingModule ForremovingtheLCDModule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin DisassemblyProcedures AssemblyProcedures ToolsandEquipment ScrewTighteningTorque ColorsofScrewShanks SymbolsofScrewsontheComputerBodySymbolexamples Battery RemovingtheBatteryPack Slideinthebatterylock InstallingtheBatteryPackInstallthebatterypackaccordingtothefollowingprocedures HDD RemovingtheHDD 3RemovingtheHDDchassis InstallingtheHDD Memory RemovingtheOptionalMemory 4Removingtheoptionalmemorycover Spreadoutthetwomemorylocklatchessothatthememorymodulepopsup InstallingtheOptionalMemory 5Removingthemetalcoverscrews Whenthecardpopsout,graspitandpullitout ExpressCardRemovingtheOptionalExpressCardorPCCard InstallingtheOptionalExpressCardorPCCard RemovingtheOptionalMemoryCard InstallingtheOptionalMemoryCardOptionalMemoryCard QosmioF50MaintenanceManual KeyboardCoverandKeyboard RemovingtheKeyboardCoverandKeyboard SecurethekeyboardwithtwoM2.5x3screws InstallingthekeyboardCoverandKeyboardRemovetwoM2.5x3screwsandthenremovethekeyboard ODD Turnthecomputerupsidedown RemovetheoneM2.5x10screw RemovingtheODDBayModule 10RemovingtheODDBaymodule RemovetheODDbezel InstallingtheODDBayModuleDisassemblingtheODDDrive AssemblingtheODDDrive TopCover RemovingtheTopCover 13Disconnectingcablesfromthecomputer Liftupthetopcover InstallingtheTopCover − EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screw DisplayAssembly RemovingtheDisplayAssembly 15Removingthedisplayassembly Disconnectthecablesonthesystemboard InstallingtheDisplayAssembly Speakers RemovingtheSpeakers InstallingtheSpeakers RemovefiveM2x3screwstoseparatethemetalcover RemovethreeM2.5x4screws TouchPadandFingerPrintBoardRemovingtheTouchPadandFingerPrintBoard Removethetouchpadbrackets RemovetwoM2.5x4screwssecuringthetouchpad InstallingtheTouchPadandFingerPrintBoard 20Removingthefingerprintboard Installingthepowerswitchboard PowerSwitchBoardRemovingthepowerswitch VRboard RemovingtheVRboard InstallingtheVRboard BluetoothCard RemovingtheBluetoothcard InstallingtheBluetoothcard WireBridge RemovingtheWireBridgeRemovetheWireBridgefromthecomputer InstallingtheWireBridge VGAModule/Cooler RemovingtheVGAModule/Cooler 26RemovingtheVGAModule Turntothebackofthemodule RemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews InstallingtheVGAModule/Cooler Securetheunitwithscrews RemovingtheIRBlasterBoard InstallingtheIRBlasterBoardIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardTVTunerCard 20 TMA,CPUFan,MINICARDandMDC/FMBoard RemovingtheTMA,CPUFan,MINICARDandMDC/FMBoardWhenremovingthecoolingmodule,keepthefollowinginmind Usecarenottocausedamagetothefaninthecoolingmodule QosmioF50MaintenanceManual RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfan 31RemovingTMAscrews Removethefanfromthesystemboard InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoardRemovetwoM2.5x6screwssecuringthefantothesystemboard RemovingtheSystemBoard InstallingtheSystemBoardSystemBoardandCoolingModule Removingthecoolingmodule 34RemovingtheCoolingModulespringscrews InstallingtheCoolingModule 22 CPU RemovingtheCPUWhenremovingtheCPU,keepthefollowinginmind RemovetheCPU InstallingtheCPU 36InstallingtheCPU 37SecuringtheCPU Sub-woofer 38RemovingtheSub-woofer 24 RJ11/FMTunerandTVTuner 39RemovingRJ/FMTuner 40RemovingTVTuner RemovingtheB-CAS InstallingtheB-CASCas DisplayMask 42Removingthedisplaymask LCDModuleandFLInverterBoard RemovingtheLCDModuleandFLInverterBoard 44RemovingtheLCDmodule InstallingtheLCDModuleandFLInverterBoard SeattheFLinverterboardandsecureitwithoneM2x4screw CCDBoard,MICandAntenna LifttheMICandantennacablefromthedisplayrearcover PrecautionsforhandlingtheLCDmodule AppendixA HandlingtheLCDModule QOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions SystemBoardTopView FigureB-1SystemBoardLayoutTop SystemBoardBottomView FigureB-2SystemBoardLayoutBottom TableB-1SystemBoardICstopandbottom Number Name TableB-2SystemBoardConnectorstopandbottom ESATA/USBconn JP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView TableB-4VGABoardConnectorstopandbottom TableB-3VGABoardICstopandbottomNumber Name UV5,UV6,UV7,UV8 5VGABoardDDR3TopView 6VGABoardDDR3BottomView TableB-6VGABoardConnectorstopandbottom TableB-5VGABoardICstopandbottomUV5,UV4,UV6,UV7 UV8,UV9,UV10,UV11 AudioBoardTopView 6AudioBoardBottomView Audio codec ALC272-GR TableB-3AudioBoardConnectorstopandbottomTableB-3AudioBoardICstopandbottom 9FingerprintBoardTopView 10FingerprintBoardBottomView TableB-12FingerprintBoardConnectorstopandbottom TableB-9FingerprintBoardICstopandbottomFingerprintSensorAES1610-C-DF-TR-NI00 JP2 Fingerprintconn.HotBar 11RobsonBoardTopView 12RobsonBoardBottomView TableB-12RobsonBoardConnectorstopandbottom TableB-11RobsonBoardICstopandbottomRobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 JS29F16G08FANC1892010 JP6 SystemBoard JP2JP5 JP7 JP9TableC-4CRTI/Fpinassignments15-pin TableC-5HDMII/Fpinassignments19-pin JP10 JP11TableC-61stHDDI/Fpinassignments22-pin TableC-72ndHDDI/Fpinassignments22-pin JP12 JP13TableC-8SATAODDI/Fpinassignments12-pin TableC-91steSATA/USBI/Fpinassignments8-pin 10 JP14 TableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin 11 JP15 12 JP1613 JP17 14 JP18 TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin 15 JP20 TableC-16Robson/HDDVDConnectorpinassignments52-pin 16 JP22 TableC-17NewCardConnectorpinassignments26-pin 17 JP23 TableC-18TMAModuleConnectorpinassignments26-pin JP24 21 JP27 JP25JP26 TableC-22SPKR-LED/BConnectorpinassignments4-pin TableC-23SPKL-LED/BConnectorpinassignments4-pinJP28 23 JP29 PinNo Signalname SignalName TableC-30SODIMMI/Fpinassignments200-PIN2/4 VDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 TableC-25InternalMicrophoneConnectorpinassignments12-pin TableC-26TVTunerConnectorpinassignments124-pin1/3JP33 26 JP34 TableC-26TVTunerConnectorpinassignments124-pin2/3 TableC-26TVTunerConnectorpinassignments124-pin3/3 TableC-27B-CASConnectorpinassignments10-pin3/3TableC-28KeyboardConnectorpinassignments68-pin JP35 TableC-29USBConnectorpinassignments4P-pin 29 JP47,JP48 TableC-30LED/BConnectorpinassignments60P-pin 30 JP52 TableC-31FUN/Bconnectorpinassignments12P-pin TableC-32FUN/Bconnectorpinassignments8P-pinJP53 JP55 TableC-33MDCconnectorpinassignments12P-pin TableC-34VGA/BConnectorpinassignments200-PIN1/4JP57 34 JPV1 TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset21/4 TableD-1Scancodesset1andset22/4 TableD-1Scancodesset1andset23/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset24/4 TableD-2ScancodeswithleftShiftkey With left ShiftSet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0 TableD-3ScancodesinNumlockmode TableD-4ScancodeswithFnkey TableD-5Scancodesinoverlaymode TableD-7No.126keyscancode Thiskeygeneratesonlymakecodes AppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard AppendixF SeriesScrewTorqueListJSKAA TableF-1SeriesScrewTorqueListHigh-end Oddassy Hdddoortolow AppendixG Reliability