46TroubleshootingProcedures | Toshiba Qosmio F50 guide

46TroubleshootingProcedures

Check3 TheBluetoothmodulemaybedamaged.Replaceitwithanewonefollowingthe

instructionsinChapter4.Iftheproblemstillexists,performCheck4.

Check4 Thesystemboardmaybedamaged.Replaceitwithanewonefollowingthe instructionsinChapter4.

QOSMIOF50-QOSMIOF55-DYNABOOKQOSMIOF50SeriesMaintenanceManual

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Toshiba Qosmio F50 manual 46TroubleshootingProcedures

Contents

Copyright DisclaimerTrademarks Safetyprecautions Preface Acronyms ReadOnlyMemoryROMKeys Keyoperation Userinput Thedisplay TableofContents Error!Bookmarknotdefined ………………………………………………………. Error!BookmarknotdefinedBookmarknotdefined Error! Bookmark not defined Bookmarknotdefined.26 Qosmio DisplayAssembly ExpressCardOptionalMemoryCard TopCover VGAModule/Cooler InstallingtheSub-woofer InstallingtheRJ11/FMTunerandTVTunerInstallingtheBKS InstallingtheDisplayMask AppendixA AppendixBAppendixC AppendixD HardwareOverview 1HARDWAREOVERVIEW Contents Tables Quick/Normal Charging Time Features BatteryPack QOSMIOF50MAINTENANCEMANUAL GraphicsBTO KeyboardPointingDevice ExternalMonitorPort QOSMIOF50MAINTENANCEMANUAL Headphones/S/PDIF/LineoutJack IEEE1394ExpressCardSlot BridgeMediaSlot WirelessLANBTO Microphone/Line-inJackTVAntennaPort Lanbto BluetoothBTO FingerPrintBTOSoundsystemBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2.5-inchHDD 2SATAHDD 512 DVD Super Multi Drive Specifications DVDSuperMulti+-RDoubleLayer PowerSupply QOSMIOF50MAINTENANCEMANUAL BatteryCharge Batteries3Quick/NormalChargingTime RTCBattery TroubleshootingProcedures Page Contents 2TroubleshootingProcedures Figures TroubleshootingIntroduction Tables TroubleshootingFlowchart Felicacard UWBsignalgenerator RemotecontrollerMakesurealloptionalequipmentisremovedfromthecomputer S e c tio n 2 Th e P o w e r L E D o n ?Is p La y ? S e c tio n 2 R f o r m d ia g n o s tic s Appropriateprocedureas Outlinedbelow Doestypedcharactersappearcorrectly? 2TroubleshootingProcedures 2TroubleshootingProcedures PowerSupplyTroubleshooting 2PowerSupplyTroubleshootingProcess Procedure1 PowerStatusCheck 1BatteryLED 2TroubleshootingProcedures 2DC-INLED Solidon ACpowerexistsLEDissolidBlue Off NoACpowerexistsIftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Procedure2 Adaptor/batteryreplacement AC powercord AC adaptorcord System Adaptor Board Battery Procedure3 PowersupplyconnectioncheckThepowersupplywiringdiagramisshownbelow Anyoftheconnectorsmaybedisconnected.PerformCheck1 Procedure4 Diagnosticcheck Procedure5 Replacementcheck DisplayTroubleshooting A R T Procedure1 Externaldisplaycheck Procedure2 Diagnosticcheck Procedure3 Connectorandreplacementcheck Check6 Thesystemboardmaybedamaged.Replaceitwithanewone KeyboardTroubleshooting A R T Procedure1 Externalkeyboardcheck Iftheproblemstillexists,performCheck3 6ExternalUSBDevicesTroubleshooting N n e c tio n Procedure1 Externaldeviceandconnectioncheck Procedure2 Replacesystemboard TV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure1 TVtunerCableconnectioncheck Procedure2 TVTunerSGsettingcheckTheTVTunerSGsettingmaybefaulty.PerformCheck1 Procedure3 TVtunerAntennaconnectioncheck Procedure4 TVTunerModuleConnectioncheck TheTVTunerModuleconnectmaybefaulty.PerformCheck1 TouchPadTroubleshooting Procedure1 TouchPadconnectioncheck Procedure2 TouchPadreplacementcheck SpeakerTroubleshooting Procedure1 Audiosourcetest Procedure2 EarphonetestProcedure3 Connectioncheck Procedure4 Replacementcheck OpticalDriveTroubleshooting Procedure1 AudioCDcheck Procedure2 DrivecleaningcheckProcedure3 Softwarecheck DVDSuperMultisupporting+-RDoubleRayer Procedure4 Connectioncheckandreplacementcheck ModemTroubleshooting 32TroubleshootingProcedures 33TroubleshootingProcedures Procedure1 TelephonelineconnectioncheckProcedure2 Modemcardconnectioncheck Procedure3 Modemreplacementcheck ExpresscardTroubleshooting 34TroubleshootingProceduresRfo rm E x p re s s c a rd te s t Ro c e d u re 35TroubleshootingProcedures Procedure1 ExpresscardtestProcedure2 Expresscardsocketreplacementcheck IEEE1394Troubleshooting 36TroubleshootingProcedures 37TroubleshootingProcedures Procedure1 IEEE1394devicecheckProcedure3 Connectionandreplacementcheck 38TroubleshootingProcedures WirelessLANTroubleshooting 39TroubleshootingProceduresPerformdiagnostictest Procedure1 ReplacewirelessLANantenna/unit Replacesystemboard 40TroubleshootingProcedures Procedure1 DiagnostictestProcedure2 Connectorandreplacementcheck 41TroubleshootingProcedures CameraTroubleshooting 42TroubleshootingProcedures 43TroubleshootingProcedures Procedure1 WindowsApplicationtest BluetoothTroubleshooting 44TroubleshootingProcedures 45TroubleshootingProcedures 46TroubleshootingProcedures 17 7in1cardTroubleshooting 47TroubleshootingProcedures 48TroubleshootingProcedures Procedure1 7in1cardtestProcedure2 7in1Cardsocketreplacementcheck HDDTroubleshooting 49TroubleshootingProcedures 50TroubleshootingProcedures 19CRTTroubleshooting 51TroubleshootingProcedures 52TroubleshootingProcedures Procedure1 CRTconnectioncheck Procedure2 CRTsetcheckProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck HDMITroubleshooting 53TroubleshootingProcedures 54TroubleshootingProcedures Procedure1 HDMIconnectioncheck Procedure2 HDMIsetcheckProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 21SPDIFtroubleshooting 55TroubleshootingProcedures 56TroubleshootingProcedures 20SPDIFtroubleshootingprocess 22MICTroubleshooting 57TroubleshootingProcedures 58TroubleshootingProcedures 21.MICtroubleshootingprocess 23Fingerprintertroubleshooting 59TroubleshootingProcedures 60TroubleshootingProcedures 22Fingerprintertroubleshootingprocess – —˜ 62TroubleshootingProcedures › œ 63TroubleshootingProcedures Procedure1 FMtunerAntennaconnectioncheckProcedure2 FMTunerSGsettingcheck TheFMTunerSGsettingmaybefaulty.PerformCheck1 SATATroubleshooting 64TroubleshootingProcedures 65TroubleshootingProcedures Procedure1 E-SATAdevicecheckProcedure2 WindowsApplicationcheck 66TroubleshootingProcedures 26FelicaTroubleshooting 67TroubleshootingProcedures 68TroubleshootingProcedures Procedure1 FelicaconnectioncheckProcedure2 Felicareplacementcheck 27TMATroubleshooting 69TroubleshootingProcedures 70TroubleshootingProcedures 26TMAtroubleshootingprocess 71TroubleshootingProcedures Procedure1 TMApowercableconnectioncheckProcedure2 TMAFFCconnectioncheck Procedure3 TMAModuleConnectioncheck 72TroubleshootingProcedures 28UWBTroubleshooting 73TroubleshootingProcedures 74TroubleshootingProcedures Procedure1 UWBAntennaconnectioncheckProcedure2 UWBSGsettingcheck Procedure3 UWBModuleconnectioncheck 75TroubleshootingProcedures 29IR-blasterTroubleshooting 76TroubleshootingProcedures 77TroubleshootingProcedures Procedure1 IRBlasterboardconnectioncheckProcedure2 IRBlasterboardreplacementcheck 30GPSTroubleshooting 78TroubleshootingProcedures 79TroubleshootingProcedures Procedure1 GPSAntennaconnectioncheckProcedure2 GPSModuleconnectioncheck TheGPSModuleconnectmaybefaulty.PerformCheck1 TestsandDiagnostics TestsandDiagnostics FDDTest 1TheDiagnosticTest HDCPKeyCheckRDMITest WDMITest 2ExecutingtheDiagnosticTest ThetestlistisasthefollowingMemoryR/Wtest TestsandDiagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays ItwillskipthisprocessifNkeypressed TestsandDiagnostics DisplayConfiguration Tests and DiagnosticsThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow 3Displayconfiguration 4BeepsoundTest5FanON/OFFTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck Item2.disablecomputracefunction.Asbelowpictureshow Needre-writeDMIDataafterdisablecomputracefunction9KeyboardTest JJapan,forJapan KGerman,forEurope 10MousePadTest JapankeyboardSwapButtonsLeft/Right 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write 17SensorButtonTest 18HDCPKeyCheckPressESCtoquitthetest Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 19Memorytest 201stHDDTest TestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI 23WriteDMI WriteOMEstring WriteVersion WriteSerial WriteProduct Tests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheTopCover InstallingtheTopCover RemovingtheDisplayAssembly InstallingtheDisplayAssemblyRemovingtheSpeakers InstallingtheSpeakers Removingthepowerswitch Installingthepowerswitchboard RemovingtheIRBlasterBoard InstallingtheIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardRemovingtheCPU InstallingtheCPU RemovingtheSub-woofer InstallingtheSub-woofer CCDBoard,MICandAntenna Figures 31RemovingTMAscrews General ForremovingtheSystemBoard AndCoolingModule ForremovingtheLCDModuleAbovetheLCDmodule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin DisassemblyProcedures AssemblyProcedures ToolsandEquipment ScrewTighteningTorque SymbolsofScrewsontheComputerBody SymbolexamplesColorsofScrewShanks Battery RemovingtheBatteryPack InstallingtheBatteryPack InstallthebatterypackaccordingtothefollowingproceduresSlideinthebatterylock HDD RemovingtheHDD 3RemovingtheHDDchassis InstallingtheHDD Memory RemovingtheOptionalMemory 4Removingtheoptionalmemorycover Spreadoutthetwomemorylocklatchessothatthememorymodulepopsup InstallingtheOptionalMemory 5Removingthemetalcoverscrews ExpressCard RemovingtheOptionalExpressCardorPCCardWhenthecardpopsout,graspitandpullitout InstallingtheOptionalExpressCardorPCCard InstallingtheOptionalMemoryCard OptionalMemoryCardRemovingtheOptionalMemoryCard QosmioF50MaintenanceManual KeyboardCoverandKeyboard RemovingtheKeyboardCoverandKeyboard InstallingthekeyboardCoverandKeyboard RemovetwoM2.5x3screwsandthenremovethekeyboardSecurethekeyboardwithtwoM2.5x3screws ODD Turnthecomputerupsidedown RemovetheoneM2.5x10screw RemovingtheODDBayModule 10RemovingtheODDBaymodule InstallingtheODDBayModule DisassemblingtheODDDriveRemovetheODDbezel AssemblingtheODDDrive TopCover RemovingtheTopCover 13Disconnectingcablesfromthecomputer Liftupthetopcover InstallingtheTopCover − EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screw DisplayAssembly RemovingtheDisplayAssembly 15Removingthedisplayassembly Disconnectthecablesonthesystemboard InstallingtheDisplayAssembly Speakers RemovingtheSpeakers InstallingtheSpeakers RemovefiveM2x3screwstoseparatethemetalcover TouchPadandFingerPrintBoard RemovingtheTouchPadandFingerPrintBoardRemovethreeM2.5x4screws Removethetouchpadbrackets RemovetwoM2.5x4screwssecuringthetouchpad InstallingtheTouchPadandFingerPrintBoard 20Removingthefingerprintboard PowerSwitchBoard RemovingthepowerswitchInstallingthepowerswitchboard VRboard RemovingtheVRboard InstallingtheVRboard BluetoothCard RemovingtheBluetoothcard InstallingtheBluetoothcard WireBridge RemovingtheWireBridgeRemovetheWireBridgefromthecomputer InstallingtheWireBridge VGAModule/Cooler RemovingtheVGAModule/Cooler 26RemovingtheVGAModule Turntothebackofthemodule RemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews InstallingtheVGAModule/Cooler Securetheunitwithscrews InstallingtheIRBlasterBoard IRBlasterBoardRemovingtheIRBlasterBoard InstallingtheTVTunerCard TVTunerCardRemovingtheTVTunerCard 20 TMA,CPUFan,MINICARDandMDC/FMBoard RemovingtheTMA,CPUFan,MINICARDandMDC/FMBoardWhenremovingthecoolingmodule,keepthefollowinginmind Usecarenottocausedamagetothefaninthecoolingmodule QosmioF50MaintenanceManual RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfan 31RemovingTMAscrews InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoard RemovetwoM2.5x6screwssecuringthefantothesystemboardRemovethefanfromthesystemboard InstallingtheSystemBoard SystemBoardandCoolingModuleRemovingtheSystemBoard Removingthecoolingmodule 34RemovingtheCoolingModulespringscrews InstallingtheCoolingModule 22 CPU RemovingtheCPUWhenremovingtheCPU,keepthefollowinginmind RemovetheCPU InstallingtheCPU 36InstallingtheCPU 37SecuringtheCPU Sub-woofer 38RemovingtheSub-woofer 24 RJ11/FMTunerandTVTuner 39RemovingRJ/FMTuner 40RemovingTVTuner InstallingtheB-CAS CasRemovingtheB-CAS DisplayMask 42Removingthedisplaymask LCDModuleandFLInverterBoard RemovingtheLCDModuleandFLInverterBoard 44RemovingtheLCDmodule InstallingtheLCDModuleandFLInverterBoard SeattheFLinverterboardandsecureitwithoneM2x4screw CCDBoard,MICandAntenna LifttheMICandantennacablefromthedisplayrearcover PrecautionsforhandlingtheLCDmodule AppendixA HandlingtheLCDModule QOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions SystemBoardTopView FigureB-1SystemBoardLayoutTop SystemBoardBottomView FigureB-2SystemBoardLayoutBottom TableB-1SystemBoardICstopandbottom Number Name TableB-2SystemBoardConnectorstopandbottom ESATA/USBconn JP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView TableB-4VGABoardConnectorstopandbottom TableB-3VGABoardICstopandbottomNumber Name UV5,UV6,UV7,UV8 5VGABoardDDR3TopView 6VGABoardDDR3BottomView TableB-6VGABoardConnectorstopandbottom TableB-5VGABoardICstopandbottomUV5,UV4,UV6,UV7 UV8,UV9,UV10,UV11 AudioBoardTopView 6AudioBoardBottomView TableB-3AudioBoardConnectorstopandbottom TableB-3AudioBoardICstopandbottomAudio codec ALC272-GR 9FingerprintBoardTopView 10FingerprintBoardBottomView TableB-12FingerprintBoardConnectorstopandbottom TableB-9FingerprintBoardICstopandbottomFingerprintSensorAES1610-C-DF-TR-NI00 JP2 Fingerprintconn.HotBar 11RobsonBoardTopView 12RobsonBoardBottomView TableB-12RobsonBoardConnectorstopandbottom TableB-11RobsonBoardICstopandbottomRobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 JS29F16G08FANC1892010 SystemBoard JP2 JP5JP6 JP7 JP9TableC-4CRTI/Fpinassignments15-pin TableC-5HDMII/Fpinassignments19-pin JP10 JP11TableC-61stHDDI/Fpinassignments22-pin TableC-72ndHDDI/Fpinassignments22-pin JP12 JP13TableC-8SATAODDI/Fpinassignments12-pin TableC-91steSATA/USBI/Fpinassignments8-pin 10 JP14 TableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin 11 JP15 12 JP1613 JP17 14 JP18 TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin 15 JP20 TableC-16Robson/HDDVDConnectorpinassignments52-pin 16 JP22 TableC-17NewCardConnectorpinassignments26-pin 17 JP23 TableC-18TMAModuleConnectorpinassignments26-pin JP24 JP25 JP2621 JP27 TableC-22SPKR-LED/BConnectorpinassignments4-pin TableC-23SPKL-LED/BConnectorpinassignments4-pinJP28 23 JP29 PinNo Signalname SignalName TableC-30SODIMMI/Fpinassignments200-PIN2/4 VDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 TableC-25InternalMicrophoneConnectorpinassignments12-pin TableC-26TVTunerConnectorpinassignments124-pin1/3JP33 26 JP34 TableC-26TVTunerConnectorpinassignments124-pin2/3 TableC-26TVTunerConnectorpinassignments124-pin3/3 TableC-27B-CASConnectorpinassignments10-pin3/3TableC-28KeyboardConnectorpinassignments68-pin JP35 TableC-29USBConnectorpinassignments4P-pin 29 JP47,JP48 TableC-30LED/BConnectorpinassignments60P-pin 30 JP52 TableC-31FUN/Bconnectorpinassignments12P-pin TableC-32FUN/Bconnectorpinassignments8P-pinJP53 JP55 TableC-33MDCconnectorpinassignments12P-pin TableC-34VGA/BConnectorpinassignments200-PIN1/4JP57 34 JPV1 TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset21/4 TableD-1Scancodesset1andset22/4 TableD-1Scancodesset1andset23/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset24/4 TableD-2ScancodeswithleftShiftkey With left ShiftSet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0 TableD-3ScancodesinNumlockmode TableD-4ScancodeswithFnkey TableD-5Scancodesinoverlaymode TableD-7No.126keyscancode Thiskeygeneratesonlymakecodes AppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard AppendixF SeriesScrewTorqueListJSKAA TableF-1SeriesScrewTorqueListHigh-end Oddassy Hdddoortolow AppendixG Reliability