HDDTroubleshooting | Toshiba Qosmio F50 specification

49TroubleshootingProcedures

2.18 HDDTroubleshooting

Figure2-17HDDtroubleshootingprocess

QOSMIOF50-QOSMIOF55-DYNABOOKQOSMIOF50SeriesMaintenanceManual

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Image 87

Toshiba Qosmio F50 manual HDDTroubleshooting, 49TroubleshootingProcedures

Contents

Copyright DisclaimerTrademarks Preface Safetyprecautions Keyoperation AcronymsReadOnlyMemoryROM Keys Thedisplay Userinput TableofContents Error!Bookmarknotdefined ………………………………………………………. Error!BookmarknotdefinedBookmarknotdefined Bookmarknotdefined.26 Error! Bookmark not defined Qosmio TopCover DisplayAssemblyExpressCard OptionalMemoryCard VGAModule/Cooler InstallingtheDisplayMask InstallingtheSub-wooferInstallingtheRJ11/FMTunerandTVTuner InstallingtheBKS AppendixD AppendixAAppendixB AppendixC HardwareOverview 1HARDWAREOVERVIEW Contents Quick/Normal Charging Time Tables BatteryPack Features QOSMIOF50MAINTENANCEMANUAL ExternalMonitorPort GraphicsBTOKeyboard PointingDevice QOSMIOF50MAINTENANCEMANUAL BridgeMediaSlot Headphones/S/PDIF/LineoutJackIEEE1394 ExpressCardSlot Lanbto WirelessLANBTOMicrophone/Line-inJack TVAntennaPort BluetoothBTO FingerPrintBTOSoundsystemBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2SATAHDD 2.5-inchHDD 512 DVDSuperMulti+-RDoubleLayer DVD Super Multi Drive Specifications PowerSupply QOSMIOF50MAINTENANCEMANUAL BatteryCharge Batteries3Quick/NormalChargingTime RTCBattery TroubleshootingProcedures Page Contents Figures 2TroubleshootingProcedures Tables TroubleshootingIntroduction TroubleshootingFlowchart Felicacard UWBsignalgenerator RemotecontrollerMakesurealloptionalequipmentisremovedfromthecomputer R f o r m d ia g n o s tic s S e c tio n 2Th e P o w e r L E D o n ? Is p La y ? S e c tio n 2 Doestypedcharactersappearcorrectly? Appropriateprocedureas Outlinedbelow 2TroubleshootingProcedures 2TroubleshootingProcedures 2PowerSupplyTroubleshootingProcess PowerSupplyTroubleshooting 1BatteryLED Procedure1 PowerStatusCheck Procedure2 Adaptor/batteryreplacement 2TroubleshootingProcedures 2DC-INLEDSolidon ACpowerexistsLEDissolidBlue Off NoACpowerexists IftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Anyoftheconnectorsmaybedisconnected.PerformCheck1 AC powercord AC adaptorcord System Adaptor Board BatteryProcedure3 Powersupplyconnectioncheck Thepowersupplywiringdiagramisshownbelow Procedure5 Replacementcheck Procedure4 Diagnosticcheck A R T DisplayTroubleshooting Procedure2 Diagnosticcheck Procedure1 Externaldisplaycheck Check6 Thesystemboardmaybedamaged.Replaceitwithanewone Procedure3 Connectorandreplacementcheck A R T KeyboardTroubleshooting Iftheproblemstillexists,performCheck3 Procedure1 Externalkeyboardcheck N n e c tio n 6ExternalUSBDevicesTroubleshooting Procedure2 Replacesystemboard Procedure1 Externaldeviceandconnectioncheck TV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure3 TVtunerAntennaconnectioncheck Procedure1 TVtunerCableconnectioncheckProcedure2 TVTunerSGsettingcheck TheTVTunerSGsettingmaybefaulty.PerformCheck1 TheTVTunerModuleconnectmaybefaulty.PerformCheck1 Procedure4 TVTunerModuleConnectioncheck TouchPadTroubleshooting Procedure2 TouchPadreplacementcheck Procedure1 TouchPadconnectioncheck SpeakerTroubleshooting Procedure4 Replacementcheck Procedure1 AudiosourcetestProcedure2 Earphonetest Procedure3 Connectioncheck OpticalDriveTroubleshooting DVDSuperMultisupporting+-RDoubleRayer Procedure1 AudioCDcheckProcedure2 Drivecleaningcheck Procedure3 Softwarecheck Procedure4 Connectioncheckandreplacementcheck 32TroubleshootingProcedures ModemTroubleshooting Procedure3 Modemreplacementcheck 33TroubleshootingProceduresProcedure1 Telephonelineconnectioncheck Procedure2 Modemcardconnectioncheck ExpresscardTroubleshooting 34TroubleshootingProceduresRfo rm E x p re s s c a rd te s t Ro c e d u re 35TroubleshootingProcedures Procedure1 ExpresscardtestProcedure2 Expresscardsocketreplacementcheck 36TroubleshootingProcedures IEEE1394Troubleshooting 37TroubleshootingProcedures Procedure1 IEEE1394devicecheckProcedure3 Connectionandreplacementcheck 38TroubleshootingProcedures ReplacewirelessLANantenna/unit Replacesystemboard WirelessLANTroubleshooting39TroubleshootingProcedures Performdiagnostictest Procedure1 40TroubleshootingProcedures Procedure1 DiagnostictestProcedure2 Connectorandreplacementcheck 41TroubleshootingProcedures 42TroubleshootingProcedures CameraTroubleshooting Procedure1 WindowsApplicationtest 43TroubleshootingProcedures 44TroubleshootingProcedures BluetoothTroubleshooting 45TroubleshootingProcedures 46TroubleshootingProcedures 47TroubleshootingProcedures 17 7in1cardTroubleshooting 48TroubleshootingProcedures Procedure1 7in1cardtestProcedure2 7in1Cardsocketreplacementcheck 49TroubleshootingProcedures HDDTroubleshooting 50TroubleshootingProcedures 51TroubleshootingProcedures 19CRTTroubleshooting Procedure2 CRTsetcheck 52TroubleshootingProceduresProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck Procedure1 CRTconnectioncheck 53TroubleshootingProcedures HDMITroubleshooting Procedure2 HDMIsetcheck 54TroubleshootingProceduresProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck Procedure1 HDMIconnectioncheck 55TroubleshootingProcedures 21SPDIFtroubleshooting 20SPDIFtroubleshootingprocess 56TroubleshootingProcedures 57TroubleshootingProcedures 22MICTroubleshooting 21.MICtroubleshootingprocess 58TroubleshootingProcedures 59TroubleshootingProcedures 23Fingerprintertroubleshooting 22Fingerprintertroubleshootingprocess 60TroubleshootingProcedures – —˜ › œ 62TroubleshootingProcedures TheFMTunerSGsettingmaybefaulty.PerformCheck1 63TroubleshootingProceduresProcedure1 FMtunerAntennaconnectioncheck Procedure2 FMTunerSGsettingcheck 64TroubleshootingProcedures SATATroubleshooting 65TroubleshootingProcedures Procedure1 E-SATAdevicecheckProcedure2 WindowsApplicationcheck 66TroubleshootingProcedures 67TroubleshootingProcedures 26FelicaTroubleshooting 68TroubleshootingProcedures Procedure1 FelicaconnectioncheckProcedure2 Felicareplacementcheck 69TroubleshootingProcedures 27TMATroubleshooting 26TMAtroubleshootingprocess 70TroubleshootingProcedures Procedure3 TMAModuleConnectioncheck 71TroubleshootingProceduresProcedure1 TMApowercableconnectioncheck Procedure2 TMAFFCconnectioncheck 72TroubleshootingProcedures 73TroubleshootingProcedures 28UWBTroubleshooting Procedure3 UWBModuleconnectioncheck 74TroubleshootingProceduresProcedure1 UWBAntennaconnectioncheck Procedure2 UWBSGsettingcheck 75TroubleshootingProcedures 76TroubleshootingProcedures 29IR-blasterTroubleshooting 77TroubleshootingProcedures Procedure1 IRBlasterboardconnectioncheckProcedure2 IRBlasterboardreplacementcheck 78TroubleshootingProcedures 30GPSTroubleshooting TheGPSModuleconnectmaybefaulty.PerformCheck1 79TroubleshootingProceduresProcedure1 GPSAntennaconnectioncheck Procedure2 GPSModuleconnectioncheck TestsandDiagnostics FDDTest TestsandDiagnostics 1TheDiagnosticTest HDCPKeyCheckRDMITest WDMITest 2ExecutingtheDiagnosticTest ThetestlistisasthefollowingMemoryR/Wtest TestsandDiagnostics ItwillskipthisprocessifNkeypressed Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays TestsandDiagnostics Thescreenshoulddisplayasbelow DisplayConfigurationTests and Diagnostics ThisItemwillshowtheunitconfiguration.Itincludes 3Displayconfiguration 4BeepsoundTest5FanON/OFFTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck Item2.disablecomputracefunction.Asbelowpictureshow Needre-writeDMIDataafterdisablecomputracefunction9KeyboardTest JJapan,forJapan KGerman,forEurope 10MousePadTest JapankeyboardSwapButtonsLeft/Right 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write 17SensorButtonTest 18HDCPKeyCheckPressESCtoquitthetest Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 201stHDDTest 19Memorytest TestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI WriteOMEstring WriteVersion WriteSerial WriteProduct 23WriteDMI Tests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures Removingthepowerswitch Installingthepowerswitchboard RemovingtheTopCover InstallingtheTopCoverRemovingtheDisplayAssembly InstallingtheDisplayAssembly RemovingtheSpeakers InstallingtheSpeakers RemovingtheSub-woofer InstallingtheSub-woofer RemovingtheIRBlasterBoard InstallingtheIRBlasterBoardRemovingtheTVTunerCard InstallingtheTVTunerCard RemovingtheCPU InstallingtheCPU CCDBoard,MICandAntenna Figures 31RemovingTMAscrews General ForremovingtheSystemBoard AndCoolingModule ForremovingtheLCDModuleAbovetheLCDmodule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin AssemblyProcedures DisassemblyProcedures ScrewTighteningTorque ToolsandEquipment SymbolsofScrewsontheComputerBody SymbolexamplesColorsofScrewShanks RemovingtheBatteryPack Battery InstallingtheBatteryPack InstallthebatterypackaccordingtothefollowingproceduresSlideinthebatterylock RemovingtheHDD HDD 3RemovingtheHDDchassis InstallingtheHDD RemovingtheOptionalMemory Memory Spreadoutthetwomemorylocklatchessothatthememorymodulepopsup 4Removingtheoptionalmemorycover InstallingtheOptionalMemory 5Removingthemetalcoverscrews ExpressCard RemovingtheOptionalExpressCardorPCCardWhenthecardpopsout,graspitandpullitout InstallingtheOptionalExpressCardorPCCard InstallingtheOptionalMemoryCard OptionalMemoryCardRemovingtheOptionalMemoryCard QosmioF50MaintenanceManual RemovingtheKeyboardCoverandKeyboard KeyboardCoverandKeyboard InstallingthekeyboardCoverandKeyboard RemovetwoM2.5x3screwsandthenremovethekeyboardSecurethekeyboardwithtwoM2.5x3screws Turnthecomputerupsidedown RemovetheoneM2.5x10screw ODD 10RemovingtheODDBaymodule RemovingtheODDBayModule InstallingtheODDBayModule DisassemblingtheODDDriveRemovetheODDbezel AssemblingtheODDDrive RemovingtheTopCover TopCover Liftupthetopcover 13Disconnectingcablesfromthecomputer − EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screw InstallingtheTopCover RemovingtheDisplayAssembly DisplayAssembly Disconnectthecablesonthesystemboard 15Removingthedisplayassembly InstallingtheDisplayAssembly RemovingtheSpeakers Speakers RemovefiveM2x3screwstoseparatethemetalcover InstallingtheSpeakers TouchPadandFingerPrintBoard RemovingtheTouchPadandFingerPrintBoardRemovethreeM2.5x4screws RemovetwoM2.5x4screwssecuringthetouchpad Removethetouchpadbrackets 20Removingthefingerprintboard InstallingtheTouchPadandFingerPrintBoard PowerSwitchBoard RemovingthepowerswitchInstallingthepowerswitchboard RemovingtheVRboard VRboard InstallingtheVRboard RemovingtheBluetoothcard BluetoothCard InstallingtheBluetoothcard InstallingtheWireBridge WireBridgeRemovingtheWireBridge RemovetheWireBridgefromthecomputer RemovingtheVGAModule/Cooler VGAModule/Cooler Turntothebackofthemodule 26RemovingtheVGAModule RemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews Securetheunitwithscrews InstallingtheVGAModule/Cooler InstallingtheIRBlasterBoard IRBlasterBoardRemovingtheIRBlasterBoard InstallingtheTVTunerCard TVTunerCardRemovingtheTVTunerCard Usecarenottocausedamagetothefaninthecoolingmodule 20 TMA,CPUFan,MINICARDandMDC/FMBoardRemovingtheTMA,CPUFan,MINICARDandMDC/FMBoard Whenremovingthecoolingmodule,keepthefollowinginmind QosmioF50MaintenanceManual 31RemovingTMAscrews RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfan InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoard RemovetwoM2.5x6screwssecuringthefantothesystemboardRemovethefanfromthesystemboard InstallingtheSystemBoard SystemBoardandCoolingModuleRemovingtheSystemBoard 34RemovingtheCoolingModulespringscrews Removingthecoolingmodule InstallingtheCoolingModule RemovetheCPU 22 CPURemovingtheCPU WhenremovingtheCPU,keepthefollowinginmind 36InstallingtheCPU InstallingtheCPU 37SecuringtheCPU 38RemovingtheSub-woofer Sub-woofer 39RemovingRJ/FMTuner 24 RJ11/FMTunerandTVTuner 40RemovingTVTuner InstallingtheB-CAS CasRemovingtheB-CAS 42Removingthedisplaymask DisplayMask RemovingtheLCDModuleandFLInverterBoard LCDModuleandFLInverterBoard 44RemovingtheLCDmodule SeattheFLinverterboardandsecureitwithoneM2x4screw InstallingtheLCDModuleandFLInverterBoard LifttheMICandantennacablefromthedisplayrearcover CCDBoard,MICandAntenna AppendixA HandlingtheLCDModule PrecautionsforhandlingtheLCDmodule QOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions FigureB-1SystemBoardLayoutTop SystemBoardTopView FigureB-2SystemBoardLayoutBottom SystemBoardBottomView Number Name TableB-1SystemBoardICstopandbottom ESATA/USBconn TableB-2SystemBoardConnectorstopandbottom JP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView UV5,UV6,UV7,UV8 TableB-4VGABoardConnectorstopandbottomTableB-3VGABoardICstopandbottom Number Name 5VGABoardDDR3TopView 6VGABoardDDR3BottomView UV8,UV9,UV10,UV11 TableB-6VGABoardConnectorstopandbottomTableB-5VGABoardICstopandbottom UV5,UV4,UV6,UV7 AudioBoardTopView 6AudioBoardBottomView TableB-3AudioBoardConnectorstopandbottom TableB-3AudioBoardICstopandbottomAudio codec ALC272-GR 9FingerprintBoardTopView 10FingerprintBoardBottomView JP2 Fingerprintconn.HotBar TableB-12FingerprintBoardConnectorstopandbottomTableB-9FingerprintBoardICstopandbottom FingerprintSensorAES1610-C-DF-TR-NI00 11RobsonBoardTopView 12RobsonBoardBottomView JS29F16G08FANC1892010 TableB-12RobsonBoardConnectorstopandbottomTableB-11RobsonBoardICstopandbottom RobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 SystemBoard JP2 JP5JP6 TableC-5HDMII/Fpinassignments19-pin JP7JP9 TableC-4CRTI/Fpinassignments15-pin TableC-72ndHDDI/Fpinassignments22-pin JP10JP11 TableC-61stHDDI/Fpinassignments22-pin TableC-91steSATA/USBI/Fpinassignments8-pin JP12JP13 TableC-8SATAODDI/Fpinassignments12-pin TableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin 10 JP14 14 JP18 11 JP1512 JP16 13 JP17 15 JP20 TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin 16 JP22 TableC-16Robson/HDDVDConnectorpinassignments52-pin 17 JP23 TableC-17NewCardConnectorpinassignments26-pin JP24 TableC-18TMAModuleConnectorpinassignments26-pin JP25 JP2621 JP27 23 JP29 TableC-22SPKR-LED/BConnectorpinassignments4-pinTableC-23SPKL-LED/BConnectorpinassignments4-pin JP28 TableC-30SODIMMI/Fpinassignments200-PIN2/4 PinNo Signalname SignalName VDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 26 JP34 TableC-25InternalMicrophoneConnectorpinassignments12-pinTableC-26TVTunerConnectorpinassignments124-pin1/3 JP33 TableC-26TVTunerConnectorpinassignments124-pin2/3 JP35 TableC-26TVTunerConnectorpinassignments124-pin3/3TableC-27B-CASConnectorpinassignments10-pin3/3 TableC-28KeyboardConnectorpinassignments68-pin 29 JP47,JP48 TableC-29USBConnectorpinassignments4P-pin 30 JP52 TableC-30LED/BConnectorpinassignments60P-pin JP55 TableC-31FUN/Bconnectorpinassignments12P-pinTableC-32FUN/Bconnectorpinassignments8P-pin JP53 34 JPV1 TableC-33MDCconnectorpinassignments12P-pinTableC-34VGA/BConnectorpinassignments200-PIN1/4 JP57 TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW TableD-1Scancodesset1andset21/4 AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset22/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset23/4 TableD-1Scancodesset1andset24/4 E0 12 E0 TableD-2ScancodeswithleftShiftkeyWith left Shift Set E0 AA E0 B6 E0 2A E0 E0 F0 TableD-4ScancodeswithFnkey TableD-3ScancodesinNumlockmode TableD-5Scancodesinoverlaymode Thiskeygeneratesonlymakecodes TableD-7No.126keyscancode AppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard TableF-1SeriesScrewTorqueListHigh-end AppendixF SeriesScrewTorqueListJSKAA Oddassy Hdddoortolow AppendixG Reliability