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Toshiba Qosmio F50 manual 75TroubleshootingProcedures

Models: Qosmio F50

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75TroubleshootingProcedures

Check2 TryconnectingadifferentUWBModuletothecomputer.Ifthereplacement UWBModuleworks,theoriginalModulemaybedamaged.Ifthereplacement Moduledoesnotworkthesystemboardmaybedamaged.Replaceitwithanew onefollowingtheinstructionsinChapter4.

QOSMIOF50-QOSMIOF55-DYNABOOKQOSMIOF50SeriesMaintenanceManual

75

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Toshiba Qosmio F50 manual 75TroubleshootingProcedures

Contents

Trademarks CopyrightDisclaimer Preface SafetyprecautionsReadOnlyMemoryROM AcronymsKeys KeyoperationThedisplay UserinputTableofContents Bookmarknotdefined Error!Bookmarknotdefined………………………………………………………. Error!Bookmarknotdefined Bookmarknotdefined.26 Error! Bookmark not definedQosmio ExpressCard DisplayAssemblyOptionalMemoryCard TopCoverVGAModule/Cooler InstallingtheRJ11/FMTunerandTVTuner InstallingtheSub-wooferInstallingtheBKS InstallingtheDisplayMaskAppendixB AppendixAAppendixC AppendixDHardwareOverview 1HARDWAREOVERVIEW Contents Quick/Normal Charging Time TablesBatteryPack FeaturesQOSMIOF50MAINTENANCEMANUAL Keyboard GraphicsBTOPointingDevice ExternalMonitorPortQOSMIOF50MAINTENANCEMANUAL IEEE1394 Headphones/S/PDIF/LineoutJackExpressCardSlot BridgeMediaSlotMicrophone/Line-inJack WirelessLANBTOTVAntennaPort LanbtoSoundsystemBTO BluetoothBTOFingerPrintBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2SATAHDD 2.5-inchHDD512 DVDSuperMulti+-RDoubleLayer DVD Super Multi Drive SpecificationsPowerSupply QOSMIOF50MAINTENANCEMANUAL 3Quick/NormalChargingTime BatteryChargeBatteries RTCBattery TroubleshootingProcedures Page Contents Figures 2TroubleshootingProceduresTables TroubleshootingIntroductionMakesurealloptionalequipmentisremovedfromthecomputer TroubleshootingFlowchartFelicacard UWBsignalgenerator Remotecontroller Th e P o w e r L E D o n ? S e c tio n 2Is p La y ? S e c tio n 2 R f o r m d ia g n o s tic sDoestypedcharactersappearcorrectly? Appropriateprocedureas Outlinedbelow2TroubleshootingProcedures 2TroubleshootingProcedures 2PowerSupplyTroubleshootingProcess PowerSupplyTroubleshooting1BatteryLED Procedure1 PowerStatusCheckSolidon ACpowerexistsLEDissolidBlue Off NoACpowerexists 2TroubleshootingProcedures 2DC-INLEDIftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Procedure2 Adaptor/batteryreplacementProcedure3 Powersupplyconnectioncheck AC powercord AC adaptorcord System Adaptor Board BatteryThepowersupplywiringdiagramisshownbelow Anyoftheconnectorsmaybedisconnected.PerformCheck1Procedure5 Replacementcheck Procedure4 DiagnosticcheckA R T DisplayTroubleshootingProcedure2 Diagnosticcheck Procedure1 ExternaldisplaycheckCheck6 Thesystemboardmaybedamaged.Replaceitwithanewone Procedure3 ConnectorandreplacementcheckA R T KeyboardTroubleshootingIftheproblemstillexists,performCheck3 Procedure1 ExternalkeyboardcheckN n e c tio n 6ExternalUSBDevicesTroubleshootingProcedure2 Replacesystemboard Procedure1 ExternaldeviceandconnectioncheckTV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure2 TVTunerSGsettingcheck Procedure1 TVtunerCableconnectioncheckTheTVTunerSGsettingmaybefaulty.PerformCheck1 Procedure3 TVtunerAntennaconnectioncheckTheTVTunerModuleconnectmaybefaulty.PerformCheck1 Procedure4 TVTunerModuleConnectioncheckTouchPadTroubleshooting Procedure2 TouchPadreplacementcheck Procedure1 TouchPadconnectioncheckSpeakerTroubleshooting Procedure2 Earphonetest Procedure1 AudiosourcetestProcedure3 Connectioncheck Procedure4 ReplacementcheckOpticalDriveTroubleshooting Procedure2 Drivecleaningcheck Procedure1 AudioCDcheckProcedure3 Softwarecheck DVDSuperMultisupporting+-RDoubleRayerProcedure4 Connectioncheckandreplacementcheck 32TroubleshootingProcedures ModemTroubleshootingProcedure1 Telephonelineconnectioncheck 33TroubleshootingProceduresProcedure2 Modemcardconnectioncheck Procedure3 ModemreplacementcheckRfo rm E x p re s s c a rd te s t Ro c e d u re ExpresscardTroubleshooting34TroubleshootingProcedures Procedure2 Expresscardsocketreplacementcheck 35TroubleshootingProceduresProcedure1 Expresscardtest 36TroubleshootingProcedures IEEE1394TroubleshootingProcedure3 Connectionandreplacementcheck 37TroubleshootingProceduresProcedure1 IEEE1394devicecheck 38TroubleshootingProcedures 39TroubleshootingProcedures WirelessLANTroubleshootingPerformdiagnostictest Procedure1 ReplacewirelessLANantenna/unit ReplacesystemboardProcedure2 Connectorandreplacementcheck 40TroubleshootingProceduresProcedure1 Diagnostictest 41TroubleshootingProcedures 42TroubleshootingProcedures CameraTroubleshootingProcedure1 WindowsApplicationtest 43TroubleshootingProcedures44TroubleshootingProcedures BluetoothTroubleshooting45TroubleshootingProcedures 46TroubleshootingProcedures 47TroubleshootingProcedures 17 7in1cardTroubleshootingProcedure2 7in1Cardsocketreplacementcheck 48TroubleshootingProceduresProcedure1 7in1cardtest 49TroubleshootingProcedures HDDTroubleshooting50TroubleshootingProcedures 51TroubleshootingProcedures 19CRTTroubleshootingProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck 52TroubleshootingProceduresProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck53TroubleshootingProcedures HDMITroubleshootingProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 54TroubleshootingProceduresProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck55TroubleshootingProcedures 21SPDIFtroubleshooting20SPDIFtroubleshootingprocess 56TroubleshootingProcedures57TroubleshootingProcedures 22MICTroubleshooting21.MICtroubleshootingprocess 58TroubleshootingProcedures59TroubleshootingProcedures 23Fingerprintertroubleshooting22Fingerprintertroubleshootingprocess 60TroubleshootingProcedures– —˜ › œ 62TroubleshootingProceduresProcedure1 FMtunerAntennaconnectioncheck 63TroubleshootingProceduresProcedure2 FMTunerSGsettingcheck TheFMTunerSGsettingmaybefaulty.PerformCheck164TroubleshootingProcedures SATATroubleshootingProcedure2 WindowsApplicationcheck 65TroubleshootingProceduresProcedure1 E-SATAdevicecheck 66TroubleshootingProcedures 67TroubleshootingProcedures 26FelicaTroubleshootingProcedure2 Felicareplacementcheck 68TroubleshootingProceduresProcedure1 Felicaconnectioncheck 69TroubleshootingProcedures 27TMATroubleshooting26TMAtroubleshootingprocess 70TroubleshootingProceduresProcedure1 TMApowercableconnectioncheck 71TroubleshootingProceduresProcedure2 TMAFFCconnectioncheck Procedure3 TMAModuleConnectioncheck72TroubleshootingProcedures 73TroubleshootingProcedures 28UWBTroubleshootingProcedure1 UWBAntennaconnectioncheck 74TroubleshootingProceduresProcedure2 UWBSGsettingcheck Procedure3 UWBModuleconnectioncheck75TroubleshootingProcedures 76TroubleshootingProcedures 29IR-blasterTroubleshootingProcedure2 IRBlasterboardreplacementcheck 77TroubleshootingProceduresProcedure1 IRBlasterboardconnectioncheck 78TroubleshootingProcedures 30GPSTroubleshootingProcedure1 GPSAntennaconnectioncheck 79TroubleshootingProceduresProcedure2 GPSModuleconnectioncheck TheGPSModuleconnectmaybefaulty.PerformCheck1TestsandDiagnostics FDDTest TestsandDiagnosticsRDMITest WDMITest 1TheDiagnosticTestHDCPKeyCheck MemoryR/Wtest 2ExecutingtheDiagnosticTestThetestlistisasthefollowing TestsandDiagnostics ItwillskipthisprocessifNkeypressed Ifanerrorisdetectedandatestfails,thefollowingmessagedisplaysTestsandDiagnostics Tests and Diagnostics DisplayConfigurationThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow5FanON/OFFTest 3Displayconfiguration4BeepsoundTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck 9KeyboardTest Item2.disablecomputracefunction.AsbelowpictureshowNeedre-writeDMIDataafterdisablecomputracefunction JJapan,forJapan KGerman,forEurope SwapButtonsLeft/Right 10MousePadTestJapankeyboard 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write PressESCtoquitthetest 17SensorButtonTest18HDCPKeyCheck Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 201stHDDTest 19MemorytestTestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI WriteOMEstring WriteVersion WriteSerial WriteProduct 23WriteDMITests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheDisplayAssembly InstallingtheDisplayAssembly RemovingtheTopCover InstallingtheTopCoverRemovingtheSpeakers InstallingtheSpeakers Removingthepowerswitch InstallingthepowerswitchboardRemovingtheTVTunerCard InstallingtheTVTunerCard RemovingtheIRBlasterBoard InstallingtheIRBlasterBoardRemovingtheCPU InstallingtheCPU RemovingtheSub-woofer InstallingtheSub-wooferCCDBoard,MICandAntenna Figures 31RemovingTMAscrews General AbovetheLCDmodule ForremovingtheSystemBoardAndCoolingModule ForremovingtheLCDModule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin AssemblyProcedures DisassemblyProceduresScrewTighteningTorque ToolsandEquipmentColorsofScrewShanks SymbolsofScrewsontheComputerBodySymbolexamples RemovingtheBatteryPack BatterySlideinthebatterylock InstallingtheBatteryPackInstallthebatterypackaccordingtothefollowingprocedures RemovingtheHDD HDD3RemovingtheHDDchassis InstallingtheHDD RemovingtheOptionalMemory MemorySpreadoutthetwomemorylocklatchessothatthememorymodulepopsup 4RemovingtheoptionalmemorycoverInstallingtheOptionalMemory 5Removingthemetalcoverscrews Whenthecardpopsout,graspitandpullitout ExpressCardRemovingtheOptionalExpressCardorPCCard InstallingtheOptionalExpressCardorPCCard RemovingtheOptionalMemoryCard InstallingtheOptionalMemoryCardOptionalMemoryCard QosmioF50MaintenanceManual RemovingtheKeyboardCoverandKeyboard KeyboardCoverandKeyboardSecurethekeyboardwithtwoM2.5x3screws InstallingthekeyboardCoverandKeyboardRemovetwoM2.5x3screwsandthenremovethekeyboard Turnthecomputerupsidedown RemovetheoneM2.5x10screw ODD10RemovingtheODDBaymodule RemovingtheODDBayModuleRemovetheODDbezel InstallingtheODDBayModuleDisassemblingtheODDDrive AssemblingtheODDDrive RemovingtheTopCover TopCoverLiftupthetopcover 13Disconnectingcablesfromthecomputer− EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screw InstallingtheTopCoverRemovingtheDisplayAssembly DisplayAssemblyDisconnectthecablesonthesystemboard 15RemovingthedisplayassemblyInstallingtheDisplayAssembly RemovingtheSpeakers SpeakersRemovefiveM2x3screwstoseparatethemetalcover InstallingtheSpeakersRemovethreeM2.5x4screws TouchPadandFingerPrintBoardRemovingtheTouchPadandFingerPrintBoard RemovetwoM2.5x4screwssecuringthetouchpad Removethetouchpadbrackets20Removingthefingerprintboard InstallingtheTouchPadandFingerPrintBoardInstallingthepowerswitchboard PowerSwitchBoardRemovingthepowerswitch RemovingtheVRboard VRboardInstallingtheVRboard RemovingtheBluetoothcard BluetoothCardInstallingtheBluetoothcard RemovingtheWireBridge WireBridgeRemovetheWireBridgefromthecomputer InstallingtheWireBridgeRemovingtheVGAModule/Cooler VGAModule/CoolerTurntothebackofthemodule 26RemovingtheVGAModuleRemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews Securetheunitwithscrews InstallingtheVGAModule/CoolerRemovingtheIRBlasterBoard InstallingtheIRBlasterBoardIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardTVTunerCard RemovingtheTMA,CPUFan,MINICARDandMDC/FMBoard 20 TMA,CPUFan,MINICARDandMDC/FMBoardWhenremovingthecoolingmodule,keepthefollowinginmind UsecarenottocausedamagetothefaninthecoolingmoduleQosmioF50MaintenanceManual 31RemovingTMAscrews RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfanRemovethefanfromthesystemboard InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoardRemovetwoM2.5x6screwssecuringthefantothesystemboard RemovingtheSystemBoard InstallingtheSystemBoardSystemBoardandCoolingModule 34RemovingtheCoolingModulespringscrews RemovingthecoolingmoduleInstallingtheCoolingModule RemovingtheCPU 22 CPUWhenremovingtheCPU,keepthefollowinginmind RemovetheCPU36InstallingtheCPU InstallingtheCPU37SecuringtheCPU 38RemovingtheSub-woofer Sub-woofer39RemovingRJ/FMTuner 24 RJ11/FMTunerandTVTuner40RemovingTVTuner RemovingtheB-CAS InstallingtheB-CASCas 42Removingthedisplaymask DisplayMaskRemovingtheLCDModuleandFLInverterBoard LCDModuleandFLInverterBoard44RemovingtheLCDmodule SeattheFLinverterboardandsecureitwithoneM2x4screw InstallingtheLCDModuleandFLInverterBoardLifttheMICandantennacablefromthedisplayrearcover CCDBoard,MICandAntennaAppendixA HandlingtheLCDModule PrecautionsforhandlingtheLCDmoduleQOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions FigureB-1SystemBoardLayoutTop SystemBoardTopViewFigureB-2SystemBoardLayoutBottom SystemBoardBottomViewNumber Name TableB-1SystemBoardICstopandbottomESATA/USBconn TableB-2SystemBoardConnectorstopandbottomJP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView TableB-3VGABoardICstopandbottom TableB-4VGABoardConnectorstopandbottomNumber Name UV5,UV6,UV7,UV85VGABoardDDR3TopView 6VGABoardDDR3BottomView TableB-5VGABoardICstopandbottom TableB-6VGABoardConnectorstopandbottomUV5,UV4,UV6,UV7 UV8,UV9,UV10,UV11AudioBoardTopView 6AudioBoardBottomView Audio codec ALC272-GR TableB-3AudioBoardConnectorstopandbottomTableB-3AudioBoardICstopandbottom 9FingerprintBoardTopView 10FingerprintBoardBottomView TableB-9FingerprintBoardICstopandbottom TableB-12FingerprintBoardConnectorstopandbottomFingerprintSensorAES1610-C-DF-TR-NI00 JP2 Fingerprintconn.HotBar11RobsonBoardTopView 12RobsonBoardBottomView TableB-11RobsonBoardICstopandbottom TableB-12RobsonBoardConnectorstopandbottomRobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 JS29F16G08FANC1892010JP6 SystemBoard JP2JP5 JP9 JP7TableC-4CRTI/Fpinassignments15-pin TableC-5HDMII/Fpinassignments19-pinJP11 JP10TableC-61stHDDI/Fpinassignments22-pin TableC-72ndHDDI/Fpinassignments22-pinJP13 JP12TableC-8SATAODDI/Fpinassignments12-pin TableC-91steSATA/USBI/Fpinassignments8-pinTableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin 10 JP1412 JP16 11 JP1513 JP17 14 JP1815 JP20 TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin16 JP22 TableC-16Robson/HDDVDConnectorpinassignments52-pin17 JP23 TableC-17NewCardConnectorpinassignments26-pinJP24 TableC-18TMAModuleConnectorpinassignments26-pin21 JP27 JP25JP26 TableC-23SPKL-LED/BConnectorpinassignments4-pin TableC-22SPKR-LED/BConnectorpinassignments4-pinJP28 23 JP29TableC-30SODIMMI/Fpinassignments200-PIN2/4 PinNo Signalname SignalNameVDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 TableC-26TVTunerConnectorpinassignments124-pin1/3 TableC-25InternalMicrophoneConnectorpinassignments12-pinJP33 26 JP34TableC-26TVTunerConnectorpinassignments124-pin2/3 TableC-27B-CASConnectorpinassignments10-pin3/3 TableC-26TVTunerConnectorpinassignments124-pin3/3TableC-28KeyboardConnectorpinassignments68-pin JP3529 JP47,JP48 TableC-29USBConnectorpinassignments4P-pin30 JP52 TableC-30LED/BConnectorpinassignments60P-pinTableC-32FUN/Bconnectorpinassignments8P-pin TableC-31FUN/Bconnectorpinassignments12P-pinJP53 JP55TableC-34VGA/BConnectorpinassignments200-PIN1/4 TableC-33MDCconnectorpinassignments12P-pinJP57 34 JPV1TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW TableD-1Scancodesset1andset21/4 AppendixD KeyboardScan/CharacterCodesTableD-1Scancodesset1andset22/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset23/4TableD-1Scancodesset1andset24/4 With left Shift TableD-2ScancodeswithleftShiftkeySet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0TableD-4ScancodeswithFnkey TableD-3ScancodesinNumlockmodeTableD-5Scancodesinoverlaymode Thiskeygeneratesonlymakecodes TableD-7No.126keyscancodeAppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard TableF-1SeriesScrewTorqueListHigh-end AppendixF SeriesScrewTorqueListJSKAAOddassy Hdddoortolow AppendixG Reliability