75TroubleshootingProcedures | Toshiba Qosmio F50 specs

75TroubleshootingProcedures

Check2 TryconnectingadifferentUWBModuletothecomputer.Ifthereplacement UWBModuleworks,theoriginalModulemaybedamaged.Ifthereplacement Moduledoesnotworkthesystemboardmaybedamaged.Replaceitwithanew onefollowingtheinstructionsinChapter4.

QOSMIOF50-QOSMIOF55-DYNABOOKQOSMIOF50SeriesMaintenanceManual

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Toshiba Qosmio F50 manual 75TroubleshootingProcedures

Contents

Trademarks CopyrightDisclaimer Preface Safetyprecautions ReadOnlyMemoryROM AcronymsKeys Keyoperation Thedisplay Userinput TableofContents Bookmarknotdefined Error!Bookmarknotdefined………………………………………………………. Error!Bookmarknotdefined Bookmarknotdefined.26 Error! Bookmark not defined Qosmio ExpressCard DisplayAssemblyOptionalMemoryCard TopCover VGAModule/Cooler InstallingtheRJ11/FMTunerandTVTuner InstallingtheSub-wooferInstallingtheBKS InstallingtheDisplayMask AppendixB AppendixAAppendixC AppendixD HardwareOverview 1HARDWAREOVERVIEW Contents Quick/Normal Charging Time Tables BatteryPack Features QOSMIOF50MAINTENANCEMANUAL Keyboard GraphicsBTOPointingDevice ExternalMonitorPort QOSMIOF50MAINTENANCEMANUAL IEEE1394 Headphones/S/PDIF/LineoutJackExpressCardSlot BridgeMediaSlot Microphone/Line-inJack WirelessLANBTOTVAntennaPort Lanbto SoundsystemBTO BluetoothBTOFingerPrintBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2SATAHDD 2.5-inchHDD 512 DVDSuperMulti+-RDoubleLayer DVD Super Multi Drive Specifications PowerSupply QOSMIOF50MAINTENANCEMANUAL 3Quick/NormalChargingTime BatteryChargeBatteries RTCBattery TroubleshootingProcedures Page Contents Figures 2TroubleshootingProcedures Tables TroubleshootingIntroduction Makesurealloptionalequipmentisremovedfromthecomputer TroubleshootingFlowchartFelicacard UWBsignalgenerator Remotecontroller Th e P o w e r L E D o n ? S e c tio n 2Is p La y ? S e c tio n 2 R f o r m d ia g n o s tic s Doestypedcharactersappearcorrectly? Appropriateprocedureas Outlinedbelow 2TroubleshootingProcedures 2TroubleshootingProcedures 2PowerSupplyTroubleshootingProcess PowerSupplyTroubleshooting 1BatteryLED Procedure1 PowerStatusCheck Solidon ACpowerexistsLEDissolidBlue Off NoACpowerexists 2TroubleshootingProcedures 2DC-INLEDIftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Procedure2 Adaptor/batteryreplacement Procedure3 Powersupplyconnectioncheck AC powercord AC adaptorcord System Adaptor Board BatteryThepowersupplywiringdiagramisshownbelow Anyoftheconnectorsmaybedisconnected.PerformCheck1 Procedure5 Replacementcheck Procedure4 Diagnosticcheck A R T DisplayTroubleshooting Procedure2 Diagnosticcheck Procedure1 Externaldisplaycheck Check6 Thesystemboardmaybedamaged.Replaceitwithanewone Procedure3 Connectorandreplacementcheck A R T KeyboardTroubleshooting Iftheproblemstillexists,performCheck3 Procedure1 Externalkeyboardcheck N n e c tio n 6ExternalUSBDevicesTroubleshooting Procedure2 Replacesystemboard Procedure1 Externaldeviceandconnectioncheck TV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure2 TVTunerSGsettingcheck Procedure1 TVtunerCableconnectioncheckTheTVTunerSGsettingmaybefaulty.PerformCheck1 Procedure3 TVtunerAntennaconnectioncheck TheTVTunerModuleconnectmaybefaulty.PerformCheck1 Procedure4 TVTunerModuleConnectioncheck TouchPadTroubleshooting Procedure2 TouchPadreplacementcheck Procedure1 TouchPadconnectioncheck SpeakerTroubleshooting Procedure2 Earphonetest Procedure1 AudiosourcetestProcedure3 Connectioncheck Procedure4 Replacementcheck OpticalDriveTroubleshooting Procedure2 Drivecleaningcheck Procedure1 AudioCDcheckProcedure3 Softwarecheck DVDSuperMultisupporting+-RDoubleRayer Procedure4 Connectioncheckandreplacementcheck 32TroubleshootingProcedures ModemTroubleshooting Procedure1 Telephonelineconnectioncheck 33TroubleshootingProceduresProcedure2 Modemcardconnectioncheck Procedure3 Modemreplacementcheck Rfo rm E x p re s s c a rd te s t Ro c e d u re ExpresscardTroubleshooting34TroubleshootingProcedures Procedure2 Expresscardsocketreplacementcheck 35TroubleshootingProceduresProcedure1 Expresscardtest 36TroubleshootingProcedures IEEE1394Troubleshooting Procedure3 Connectionandreplacementcheck 37TroubleshootingProceduresProcedure1 IEEE1394devicecheck 38TroubleshootingProcedures 39TroubleshootingProcedures WirelessLANTroubleshootingPerformdiagnostictest Procedure1 ReplacewirelessLANantenna/unit Replacesystemboard Procedure2 Connectorandreplacementcheck 40TroubleshootingProceduresProcedure1 Diagnostictest 41TroubleshootingProcedures 42TroubleshootingProcedures CameraTroubleshooting Procedure1 WindowsApplicationtest 43TroubleshootingProcedures 44TroubleshootingProcedures BluetoothTroubleshooting 45TroubleshootingProcedures 46TroubleshootingProcedures 47TroubleshootingProcedures 17 7in1cardTroubleshooting Procedure2 7in1Cardsocketreplacementcheck 48TroubleshootingProceduresProcedure1 7in1cardtest 49TroubleshootingProcedures HDDTroubleshooting 50TroubleshootingProcedures 51TroubleshootingProcedures 19CRTTroubleshooting Procedure1 CRTconnectioncheck Procedure2 CRTsetcheck 52TroubleshootingProceduresProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck 53TroubleshootingProcedures HDMITroubleshooting Procedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 54TroubleshootingProceduresProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 55TroubleshootingProcedures 21SPDIFtroubleshooting 20SPDIFtroubleshootingprocess 56TroubleshootingProcedures 57TroubleshootingProcedures 22MICTroubleshooting 21.MICtroubleshootingprocess 58TroubleshootingProcedures 59TroubleshootingProcedures 23Fingerprintertroubleshooting 22Fingerprintertroubleshootingprocess 60TroubleshootingProcedures – —˜ › œ 62TroubleshootingProcedures Procedure1 FMtunerAntennaconnectioncheck 63TroubleshootingProceduresProcedure2 FMTunerSGsettingcheck TheFMTunerSGsettingmaybefaulty.PerformCheck1 64TroubleshootingProcedures SATATroubleshooting Procedure2 WindowsApplicationcheck 65TroubleshootingProceduresProcedure1 E-SATAdevicecheck 66TroubleshootingProcedures 67TroubleshootingProcedures 26FelicaTroubleshooting Procedure2 Felicareplacementcheck 68TroubleshootingProceduresProcedure1 Felicaconnectioncheck 69TroubleshootingProcedures 27TMATroubleshooting 26TMAtroubleshootingprocess 70TroubleshootingProcedures Procedure1 TMApowercableconnectioncheck 71TroubleshootingProceduresProcedure2 TMAFFCconnectioncheck Procedure3 TMAModuleConnectioncheck 72TroubleshootingProcedures 73TroubleshootingProcedures 28UWBTroubleshooting Procedure1 UWBAntennaconnectioncheck 74TroubleshootingProceduresProcedure2 UWBSGsettingcheck Procedure3 UWBModuleconnectioncheck 75TroubleshootingProcedures 76TroubleshootingProcedures 29IR-blasterTroubleshooting Procedure2 IRBlasterboardreplacementcheck 77TroubleshootingProceduresProcedure1 IRBlasterboardconnectioncheck 78TroubleshootingProcedures 30GPSTroubleshooting Procedure1 GPSAntennaconnectioncheck 79TroubleshootingProceduresProcedure2 GPSModuleconnectioncheck TheGPSModuleconnectmaybefaulty.PerformCheck1 TestsandDiagnostics FDDTest TestsandDiagnostics RDMITest WDMITest 1TheDiagnosticTestHDCPKeyCheck MemoryR/Wtest 2ExecutingtheDiagnosticTestThetestlistisasthefollowing TestsandDiagnostics ItwillskipthisprocessifNkeypressed Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays TestsandDiagnostics Tests and Diagnostics DisplayConfigurationThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow 5FanON/OFFTest 3Displayconfiguration4BeepsoundTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck 9KeyboardTest Item2.disablecomputracefunction.AsbelowpictureshowNeedre-writeDMIDataafterdisablecomputracefunction JJapan,forJapan KGerman,forEurope SwapButtonsLeft/Right 10MousePadTestJapankeyboard 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write PressESCtoquitthetest 17SensorButtonTest18HDCPKeyCheck Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 201stHDDTest 19Memorytest TestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI WriteOMEstring WriteVersion WriteSerial WriteProduct 23WriteDMI Tests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheDisplayAssembly InstallingtheDisplayAssembly RemovingtheTopCover InstallingtheTopCoverRemovingtheSpeakers InstallingtheSpeakers Removingthepowerswitch Installingthepowerswitchboard RemovingtheTVTunerCard InstallingtheTVTunerCard RemovingtheIRBlasterBoard InstallingtheIRBlasterBoardRemovingtheCPU InstallingtheCPU RemovingtheSub-woofer InstallingtheSub-woofer CCDBoard,MICandAntenna Figures 31RemovingTMAscrews General AbovetheLCDmodule ForremovingtheSystemBoardAndCoolingModule ForremovingtheLCDModule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin AssemblyProcedures DisassemblyProcedures ScrewTighteningTorque ToolsandEquipment ColorsofScrewShanks SymbolsofScrewsontheComputerBodySymbolexamples RemovingtheBatteryPack Battery Slideinthebatterylock InstallingtheBatteryPackInstallthebatterypackaccordingtothefollowingprocedures RemovingtheHDD HDD 3RemovingtheHDDchassis InstallingtheHDD RemovingtheOptionalMemory Memory Spreadoutthetwomemorylocklatchessothatthememorymodulepopsup 4Removingtheoptionalmemorycover InstallingtheOptionalMemory 5Removingthemetalcoverscrews Whenthecardpopsout,graspitandpullitout ExpressCardRemovingtheOptionalExpressCardorPCCard InstallingtheOptionalExpressCardorPCCard RemovingtheOptionalMemoryCard InstallingtheOptionalMemoryCardOptionalMemoryCard QosmioF50MaintenanceManual RemovingtheKeyboardCoverandKeyboard KeyboardCoverandKeyboard SecurethekeyboardwithtwoM2.5x3screws InstallingthekeyboardCoverandKeyboardRemovetwoM2.5x3screwsandthenremovethekeyboard Turnthecomputerupsidedown RemovetheoneM2.5x10screw ODD 10RemovingtheODDBaymodule RemovingtheODDBayModule RemovetheODDbezel InstallingtheODDBayModuleDisassemblingtheODDDrive AssemblingtheODDDrive RemovingtheTopCover TopCover Liftupthetopcover 13Disconnectingcablesfromthecomputer − EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screw InstallingtheTopCover RemovingtheDisplayAssembly DisplayAssembly Disconnectthecablesonthesystemboard 15Removingthedisplayassembly InstallingtheDisplayAssembly RemovingtheSpeakers Speakers RemovefiveM2x3screwstoseparatethemetalcover InstallingtheSpeakers RemovethreeM2.5x4screws TouchPadandFingerPrintBoardRemovingtheTouchPadandFingerPrintBoard RemovetwoM2.5x4screwssecuringthetouchpad Removethetouchpadbrackets 20Removingthefingerprintboard InstallingtheTouchPadandFingerPrintBoard Installingthepowerswitchboard PowerSwitchBoardRemovingthepowerswitch RemovingtheVRboard VRboard InstallingtheVRboard RemovingtheBluetoothcard BluetoothCard InstallingtheBluetoothcard RemovingtheWireBridge WireBridgeRemovetheWireBridgefromthecomputer InstallingtheWireBridge RemovingtheVGAModule/Cooler VGAModule/Cooler Turntothebackofthemodule 26RemovingtheVGAModule RemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews Securetheunitwithscrews InstallingtheVGAModule/Cooler RemovingtheIRBlasterBoard InstallingtheIRBlasterBoardIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardTVTunerCard RemovingtheTMA,CPUFan,MINICARDandMDC/FMBoard 20 TMA,CPUFan,MINICARDandMDC/FMBoardWhenremovingthecoolingmodule,keepthefollowinginmind Usecarenottocausedamagetothefaninthecoolingmodule QosmioF50MaintenanceManual 31RemovingTMAscrews RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfan Removethefanfromthesystemboard InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoardRemovetwoM2.5x6screwssecuringthefantothesystemboard RemovingtheSystemBoard InstallingtheSystemBoardSystemBoardandCoolingModule 34RemovingtheCoolingModulespringscrews Removingthecoolingmodule InstallingtheCoolingModule RemovingtheCPU 22 CPUWhenremovingtheCPU,keepthefollowinginmind RemovetheCPU 36InstallingtheCPU InstallingtheCPU 37SecuringtheCPU 38RemovingtheSub-woofer Sub-woofer 39RemovingRJ/FMTuner 24 RJ11/FMTunerandTVTuner 40RemovingTVTuner RemovingtheB-CAS InstallingtheB-CASCas 42Removingthedisplaymask DisplayMask RemovingtheLCDModuleandFLInverterBoard LCDModuleandFLInverterBoard 44RemovingtheLCDmodule SeattheFLinverterboardandsecureitwithoneM2x4screw InstallingtheLCDModuleandFLInverterBoard LifttheMICandantennacablefromthedisplayrearcover CCDBoard,MICandAntenna AppendixA HandlingtheLCDModule PrecautionsforhandlingtheLCDmodule QOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions FigureB-1SystemBoardLayoutTop SystemBoardTopView FigureB-2SystemBoardLayoutBottom SystemBoardBottomView Number Name TableB-1SystemBoardICstopandbottom ESATA/USBconn TableB-2SystemBoardConnectorstopandbottom JP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView TableB-3VGABoardICstopandbottom TableB-4VGABoardConnectorstopandbottomNumber Name UV5,UV6,UV7,UV8 5VGABoardDDR3TopView 6VGABoardDDR3BottomView TableB-5VGABoardICstopandbottom TableB-6VGABoardConnectorstopandbottomUV5,UV4,UV6,UV7 UV8,UV9,UV10,UV11 AudioBoardTopView 6AudioBoardBottomView Audio codec ALC272-GR TableB-3AudioBoardConnectorstopandbottomTableB-3AudioBoardICstopandbottom 9FingerprintBoardTopView 10FingerprintBoardBottomView TableB-9FingerprintBoardICstopandbottom TableB-12FingerprintBoardConnectorstopandbottomFingerprintSensorAES1610-C-DF-TR-NI00 JP2 Fingerprintconn.HotBar 11RobsonBoardTopView 12RobsonBoardBottomView TableB-11RobsonBoardICstopandbottom TableB-12RobsonBoardConnectorstopandbottomRobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 JS29F16G08FANC1892010 JP6 SystemBoard JP2JP5 JP9 JP7TableC-4CRTI/Fpinassignments15-pin TableC-5HDMII/Fpinassignments19-pin JP11 JP10TableC-61stHDDI/Fpinassignments22-pin TableC-72ndHDDI/Fpinassignments22-pin JP13 JP12TableC-8SATAODDI/Fpinassignments12-pin TableC-91steSATA/USBI/Fpinassignments8-pin TableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin 10 JP14 12 JP16 11 JP1513 JP17 14 JP18 15 JP20 TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin 16 JP22 TableC-16Robson/HDDVDConnectorpinassignments52-pin 17 JP23 TableC-17NewCardConnectorpinassignments26-pin JP24 TableC-18TMAModuleConnectorpinassignments26-pin 21 JP27 JP25JP26 TableC-23SPKL-LED/BConnectorpinassignments4-pin TableC-22SPKR-LED/BConnectorpinassignments4-pinJP28 23 JP29 TableC-30SODIMMI/Fpinassignments200-PIN2/4 PinNo Signalname SignalName VDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 TableC-26TVTunerConnectorpinassignments124-pin1/3 TableC-25InternalMicrophoneConnectorpinassignments12-pinJP33 26 JP34 TableC-26TVTunerConnectorpinassignments124-pin2/3 TableC-27B-CASConnectorpinassignments10-pin3/3 TableC-26TVTunerConnectorpinassignments124-pin3/3TableC-28KeyboardConnectorpinassignments68-pin JP35 29 JP47,JP48 TableC-29USBConnectorpinassignments4P-pin 30 JP52 TableC-30LED/BConnectorpinassignments60P-pin TableC-32FUN/Bconnectorpinassignments8P-pin TableC-31FUN/Bconnectorpinassignments12P-pinJP53 JP55 TableC-34VGA/BConnectorpinassignments200-PIN1/4 TableC-33MDCconnectorpinassignments12P-pinJP57 34 JPV1 TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW TableD-1Scancodesset1andset21/4 AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset22/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset23/4 TableD-1Scancodesset1andset24/4 With left Shift TableD-2ScancodeswithleftShiftkeySet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0 TableD-4ScancodeswithFnkey TableD-3ScancodesinNumlockmode TableD-5Scancodesinoverlaymode Thiskeygeneratesonlymakecodes TableD-7No.126keyscancode AppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard TableF-1SeriesScrewTorqueListHigh-end AppendixF SeriesScrewTorqueListJSKAA Oddassy Hdddoortolow AppendixG Reliability