38TroubleshootingProcedures | Toshiba Qosmio F50 instruction

38TroubleshootingProcedures

Check4 Thesystemboardmaybedamaged.Replaceitwithanewonefollowingthe instructionsinChapter4.

QOSMIOF50-QOSMIOF55-DYNABOOKQOSMIOF50SeriesMaintenanceManual

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Toshiba Qosmio F50 manual 38TroubleshootingProcedures

Contents

Disclaimer CopyrightTrademarks Safetyprecautions Preface Acronyms ReadOnlyMemoryROMKeys Keyoperation Userinput Thedisplay TableofContents ………………………………………………………. Error!Bookmarknotdefined Error!BookmarknotdefinedBookmarknotdefined Error! Bookmark not defined Bookmarknotdefined.26 Qosmio DisplayAssembly ExpressCardOptionalMemoryCard TopCover VGAModule/Cooler InstallingtheSub-woofer InstallingtheRJ11/FMTunerandTVTunerInstallingtheBKS InstallingtheDisplayMask AppendixA AppendixBAppendixC AppendixD HardwareOverview 1HARDWAREOVERVIEW Contents Tables Quick/Normal Charging Time Features BatteryPack QOSMIOF50MAINTENANCEMANUAL GraphicsBTO KeyboardPointingDevice ExternalMonitorPort QOSMIOF50MAINTENANCEMANUAL Headphones/S/PDIF/LineoutJack IEEE1394ExpressCardSlot BridgeMediaSlot WirelessLANBTO Microphone/Line-inJackTVAntennaPort Lanbto FingerPrintBTO BluetoothBTOSoundsystemBTO 1AIDPartsDescriptionPlacementPartA QOSMIOF50MAINTENANCEMANUAL Biosromeeprom Realtek802.11bg8187B1X2TBD IntelWiMAX802.16eEchoPeak3x3 Normalscrewforallmodel 2.5-inchHDD 2SATAHDD 512 DVD Super Multi Drive Specifications DVDSuperMulti+-RDoubleLayer PowerSupply QOSMIOF50MAINTENANCEMANUAL Batteries BatteryCharge3Quick/NormalChargingTime RTCBattery TroubleshootingProcedures Page Contents 2TroubleshootingProcedures Figures TroubleshootingIntroduction Tables Felicacard UWBsignalgenerator Remotecontroller TroubleshootingFlowchartMakesurealloptionalequipmentisremovedfromthecomputer S e c tio n 2 Th e P o w e r L E D o n ?Is p La y ? S e c tio n 2 R f o r m d ia g n o s tic s Appropriateprocedureas Outlinedbelow Doestypedcharactersappearcorrectly? 2TroubleshootingProcedures 2TroubleshootingProcedures PowerSupplyTroubleshooting 2PowerSupplyTroubleshootingProcess Procedure1 PowerStatusCheck 1BatteryLED 2TroubleshootingProcedures 2DC-INLED Solidon ACpowerexistsLEDissolidBlue Off NoACpowerexistsIftheDC-INLEDorBatteryLEDisnotlit,gotoProcedure2 Procedure2 Adaptor/batteryreplacement AC powercord AC adaptorcord System Adaptor Board Battery Procedure3 PowersupplyconnectioncheckThepowersupplywiringdiagramisshownbelow Anyoftheconnectorsmaybedisconnected.PerformCheck1 Procedure4 Diagnosticcheck Procedure5 Replacementcheck DisplayTroubleshooting A R T Procedure1 Externaldisplaycheck Procedure2 Diagnosticcheck Procedure3 Connectorandreplacementcheck Check6 Thesystemboardmaybedamaged.Replaceitwithanewone KeyboardTroubleshooting A R T Procedure1 Externalkeyboardcheck Iftheproblemstillexists,performCheck3 6ExternalUSBDevicesTroubleshooting N n e c tio n Procedure1 Externaldeviceandconnectioncheck Procedure2 Replacesystemboard TV-TunerFailureTroubleshooting 6TV-outtroubleshootingprocess Procedure1 TVtunerCableconnectioncheck Procedure2 TVTunerSGsettingcheckTheTVTunerSGsettingmaybefaulty.PerformCheck1 Procedure3 TVtunerAntennaconnectioncheck Procedure4 TVTunerModuleConnectioncheck TheTVTunerModuleconnectmaybefaulty.PerformCheck1 TouchPadTroubleshooting Procedure1 TouchPadconnectioncheck Procedure2 TouchPadreplacementcheck SpeakerTroubleshooting Procedure1 Audiosourcetest Procedure2 EarphonetestProcedure3 Connectioncheck Procedure4 Replacementcheck OpticalDriveTroubleshooting Procedure1 AudioCDcheck Procedure2 DrivecleaningcheckProcedure3 Softwarecheck DVDSuperMultisupporting+-RDoubleRayer Procedure4 Connectioncheckandreplacementcheck ModemTroubleshooting 32TroubleshootingProcedures 33TroubleshootingProcedures Procedure1 TelephonelineconnectioncheckProcedure2 Modemcardconnectioncheck Procedure3 Modemreplacementcheck 34TroubleshootingProcedures ExpresscardTroubleshootingRfo rm E x p re s s c a rd te s t Ro c e d u re Procedure1 Expresscardtest 35TroubleshootingProceduresProcedure2 Expresscardsocketreplacementcheck IEEE1394Troubleshooting 36TroubleshootingProcedures Procedure1 IEEE1394devicecheck 37TroubleshootingProceduresProcedure3 Connectionandreplacementcheck 38TroubleshootingProcedures WirelessLANTroubleshooting 39TroubleshootingProceduresPerformdiagnostictest Procedure1 ReplacewirelessLANantenna/unit Replacesystemboard Procedure1 Diagnostictest 40TroubleshootingProceduresProcedure2 Connectorandreplacementcheck 41TroubleshootingProcedures CameraTroubleshooting 42TroubleshootingProcedures 43TroubleshootingProcedures Procedure1 WindowsApplicationtest BluetoothTroubleshooting 44TroubleshootingProcedures 45TroubleshootingProcedures 46TroubleshootingProcedures 17 7in1cardTroubleshooting 47TroubleshootingProcedures Procedure1 7in1cardtest 48TroubleshootingProceduresProcedure2 7in1Cardsocketreplacementcheck HDDTroubleshooting 49TroubleshootingProcedures 50TroubleshootingProcedures 19CRTTroubleshooting 51TroubleshootingProcedures 52TroubleshootingProcedures Procedure1 CRTconnectioncheck Procedure2 CRTsetcheckProcedure1 CRTconnectioncheck Procedure2 CRTsetcheck HDMITroubleshooting 53TroubleshootingProcedures 54TroubleshootingProcedures Procedure1 HDMIconnectioncheck Procedure2 HDMIsetcheckProcedure1 HDMIconnectioncheck Procedure2 HDMIsetcheck 21SPDIFtroubleshooting 55TroubleshootingProcedures 56TroubleshootingProcedures 20SPDIFtroubleshootingprocess 22MICTroubleshooting 57TroubleshootingProcedures 58TroubleshootingProcedures 21.MICtroubleshootingprocess 23Fingerprintertroubleshooting 59TroubleshootingProcedures 60TroubleshootingProcedures 22Fingerprintertroubleshootingprocess – —˜ 62TroubleshootingProcedures › œ 63TroubleshootingProcedures Procedure1 FMtunerAntennaconnectioncheckProcedure2 FMTunerSGsettingcheck TheFMTunerSGsettingmaybefaulty.PerformCheck1 SATATroubleshooting 64TroubleshootingProcedures Procedure1 E-SATAdevicecheck 65TroubleshootingProceduresProcedure2 WindowsApplicationcheck 66TroubleshootingProcedures 26FelicaTroubleshooting 67TroubleshootingProcedures Procedure1 Felicaconnectioncheck 68TroubleshootingProceduresProcedure2 Felicareplacementcheck 27TMATroubleshooting 69TroubleshootingProcedures 70TroubleshootingProcedures 26TMAtroubleshootingprocess 71TroubleshootingProcedures Procedure1 TMApowercableconnectioncheckProcedure2 TMAFFCconnectioncheck Procedure3 TMAModuleConnectioncheck 72TroubleshootingProcedures 28UWBTroubleshooting 73TroubleshootingProcedures 74TroubleshootingProcedures Procedure1 UWBAntennaconnectioncheckProcedure2 UWBSGsettingcheck Procedure3 UWBModuleconnectioncheck 75TroubleshootingProcedures 29IR-blasterTroubleshooting 76TroubleshootingProcedures Procedure1 IRBlasterboardconnectioncheck 77TroubleshootingProceduresProcedure2 IRBlasterboardreplacementcheck 30GPSTroubleshooting 78TroubleshootingProcedures 79TroubleshootingProcedures Procedure1 GPSAntennaconnectioncheckProcedure2 GPSModuleconnectioncheck TheGPSModuleconnectmaybefaulty.PerformCheck1 TestsandDiagnostics TestsandDiagnostics FDDTest HDCPKeyCheck 1TheDiagnosticTestRDMITest WDMITest Thetestlistisasthefollowing 2ExecutingtheDiagnosticTestMemoryR/Wtest TestsandDiagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays ItwillskipthisprocessifNkeypressed TestsandDiagnostics DisplayConfiguration Tests and DiagnosticsThisItemwillshowtheunitconfiguration.Itincludes Thescreenshoulddisplayasbelow 4BeepsoundTest 3Displayconfiguration5FanON/OFFTest 6MainBatteryChargeTest 7FDDTest 3TestsandDiagnostics Computracecheck Needre-writeDMIDataafterdisablecomputracefunction Item2.disablecomputracefunction.Asbelowpictureshow9KeyboardTest JJapan,forJapan KGerman,forEurope Japankeyboard 10MousePadTestSwapButtonsLeft/Right 11LCDPixelsModeTest 12MagneticSwitchTest IftheLidswitchtestpass,itwillshowbelowdisplay 13LANTest Tests and Diagnostics Ifanerrorisdetectedandatestfails,thefollowingmessagedisplays 14RTCTest 15Read1394GUID 16SpeakerEQEqualizerQualityfactorTypeCheck&Re-Write 18HDCPKeyCheck 17SensorButtonTestPressESCtoquitthetest Ifthepictureshowsasbelow,itmeansheHDCPKEYfunctionisNG 19Memorytest 201stHDDTest TestsandDiagnostics Tests and Diagnostics 212ndHDDTest Tests and Diagnostics TestsandDiagnostics 22ReadDMI 23WriteDMI WriteOMEstring WriteVersion WriteSerial WriteProduct Tests and Diagnostics 24MemoryR/Wtest Tests and Diagnostics YoucanpressESCtoexittestaftertestpass ReplacementProcedures 4ReplacementProcedures 4ReplacementProcedures RemovingtheTopCover InstallingtheTopCover RemovingtheDisplayAssembly InstallingtheDisplayAssemblyRemovingtheSpeakers InstallingtheSpeakers Removingthepowerswitch Installingthepowerswitchboard RemovingtheIRBlasterBoard InstallingtheIRBlasterBoard RemovingtheTVTunerCard InstallingtheTVTunerCardRemovingtheCPU InstallingtheCPU RemovingtheSub-woofer InstallingtheSub-woofer CCDBoard,MICandAntenna Figures 31RemovingTMAscrews General AndCoolingModule ForremovingtheLCDModule ForremovingtheSystemBoardAbovetheLCDmodule SafetyPrecautions QosmioF50MaintenanceManual BeforeYouBegin DisassemblyProcedures AssemblyProcedures ToolsandEquipment ScrewTighteningTorque Symbolexamples SymbolsofScrewsontheComputerBodyColorsofScrewShanks Battery RemovingtheBatteryPack Installthebatterypackaccordingtothefollowingprocedures InstallingtheBatteryPackSlideinthebatterylock HDD RemovingtheHDD 3RemovingtheHDDchassis InstallingtheHDD Memory RemovingtheOptionalMemory 4Removingtheoptionalmemorycover Spreadoutthetwomemorylocklatchessothatthememorymodulepopsup InstallingtheOptionalMemory 5Removingthemetalcoverscrews RemovingtheOptionalExpressCardorPCCard ExpressCardWhenthecardpopsout,graspitandpullitout InstallingtheOptionalExpressCardorPCCard OptionalMemoryCard InstallingtheOptionalMemoryCardRemovingtheOptionalMemoryCard QosmioF50MaintenanceManual KeyboardCoverandKeyboard RemovingtheKeyboardCoverandKeyboard RemovetwoM2.5x3screwsandthenremovethekeyboard InstallingthekeyboardCoverandKeyboardSecurethekeyboardwithtwoM2.5x3screws ODD Turnthecomputerupsidedown RemovetheoneM2.5x10screw RemovingtheODDBayModule 10RemovingtheODDBaymodule DisassemblingtheODDDrive InstallingtheODDBayModuleRemovetheODDbezel AssemblingtheODDDrive TopCover RemovingtheTopCover 13Disconnectingcablesfromthecomputer Liftupthetopcover InstallingtheTopCover − EightM2.5x10screws − ThreeM2.5x6screws − OneM2.5X16screw DisplayAssembly RemovingtheDisplayAssembly 15Removingthedisplayassembly Disconnectthecablesonthesystemboard InstallingtheDisplayAssembly Speakers RemovingtheSpeakers InstallingtheSpeakers RemovefiveM2x3screwstoseparatethemetalcover RemovingtheTouchPadandFingerPrintBoard TouchPadandFingerPrintBoardRemovethreeM2.5x4screws Removethetouchpadbrackets RemovetwoM2.5x4screwssecuringthetouchpad InstallingtheTouchPadandFingerPrintBoard 20Removingthefingerprintboard Removingthepowerswitch PowerSwitchBoardInstallingthepowerswitchboard VRboard RemovingtheVRboard InstallingtheVRboard BluetoothCard RemovingtheBluetoothcard InstallingtheBluetoothcard WireBridge RemovingtheWireBridgeRemovetheWireBridgefromthecomputer InstallingtheWireBridge VGAModule/Cooler RemovingtheVGAModule/Cooler 26RemovingtheVGAModule Turntothebackofthemodule RemovefourspringscrewsonthemoduletoremovetheVGAcooler 27Removingthespringscrews InstallingtheVGAModule/Cooler Securetheunitwithscrews IRBlasterBoard InstallingtheIRBlasterBoardRemovingtheIRBlasterBoard TVTunerCard InstallingtheTVTunerCardRemovingtheTVTunerCard 20 TMA,CPUFan,MINICARDandMDC/FMBoard RemovingtheTMA,CPUFan,MINICARDandMDC/FMBoardWhenremovingthecoolingmodule,keepthefollowinginmind Usecarenottocausedamagetothefaninthecoolingmodule QosmioF50MaintenanceManual RemovetwelveM2x4screwstoseparatetheTMAmodulefromtheCPUfan 31RemovingTMAscrews RemovetwoM2.5x6screwssecuringthefantothesystemboard InstallingtheTMA,CPUFan,MINICARDandMDC/FMBoardRemovethefanfromthesystemboard SystemBoardandCoolingModule InstallingtheSystemBoardRemovingtheSystemBoard Removingthecoolingmodule 34RemovingtheCoolingModulespringscrews InstallingtheCoolingModule 22 CPU RemovingtheCPUWhenremovingtheCPU,keepthefollowinginmind RemovetheCPU InstallingtheCPU 36InstallingtheCPU 37SecuringtheCPU Sub-woofer 38RemovingtheSub-woofer 24 RJ11/FMTunerandTVTuner 39RemovingRJ/FMTuner 40RemovingTVTuner Cas InstallingtheB-CASRemovingtheB-CAS DisplayMask 42Removingthedisplaymask LCDModuleandFLInverterBoard RemovingtheLCDModuleandFLInverterBoard 44RemovingtheLCDmodule InstallingtheLCDModuleandFLInverterBoard SeattheFLinverterboardandsecureitwithoneM2x4screw CCDBoard,MICandAntenna LifttheMICandantennacablefromthedisplayrearcover PrecautionsforhandlingtheLCDmodule AppendixA HandlingtheLCDModule QOSMIOF50SERIESMAINTENANCEMANUAL DonotdisassembletheLCDmodule.Disassemblycancausemalfunctions SystemBoardTopView FigureB-1SystemBoardLayoutTop SystemBoardBottomView FigureB-2SystemBoardLayoutBottom TableB-1SystemBoardICstopandbottom Number Name TableB-2SystemBoardConnectorstopandbottom ESATA/USBconn JP57 MDC conn 3VGABoardDDR2TopView 4VGABoardDDR2BottomView TableB-4VGABoardConnectorstopandbottom TableB-3VGABoardICstopandbottomNumber Name UV5,UV6,UV7,UV8 5VGABoardDDR3TopView 6VGABoardDDR3BottomView TableB-6VGABoardConnectorstopandbottom TableB-5VGABoardICstopandbottomUV5,UV4,UV6,UV7 UV8,UV9,UV10,UV11 AudioBoardTopView 6AudioBoardBottomView TableB-3AudioBoardICstopandbottom TableB-3AudioBoardConnectorstopandbottomAudio codec ALC272-GR 9FingerprintBoardTopView 10FingerprintBoardBottomView TableB-12FingerprintBoardConnectorstopandbottom TableB-9FingerprintBoardICstopandbottomFingerprintSensorAES1610-C-DF-TR-NI00 JP2 Fingerprintconn.HotBar 11RobsonBoardTopView 12RobsonBoardBottomView TableB-12RobsonBoardConnectorstopandbottom TableB-11RobsonBoardICstopandbottomRobsonControllerWG29AE20AB0QAB5 NandFlash U2,U3 JS29F16G08FANC1892010 JP5 SystemBoard JP2JP6 JP7 JP9TableC-4CRTI/Fpinassignments15-pin TableC-5HDMII/Fpinassignments19-pin JP10 JP11TableC-61stHDDI/Fpinassignments22-pin TableC-72ndHDDI/Fpinassignments22-pin JP12 JP13TableC-8SATAODDI/Fpinassignments12-pin TableC-91steSATA/USBI/Fpinassignments8-pin 10 JP14 TableC-91stAOCR/BLS-4164PI/Fpinassignments50-pin 11 JP15 12 JP1613 JP17 14 JP18 TableC-15Wi-Fi/WiMax&TVtunerConnectorpinassignments92-pin 15 JP20 TableC-16Robson/HDDVDConnectorpinassignments52-pin 16 JP22 TableC-17NewCardConnectorpinassignments26-pin 17 JP23 TableC-18TMAModuleConnectorpinassignments26-pin JP24 JP26 JP2521 JP27 TableC-22SPKR-LED/BConnectorpinassignments4-pin TableC-23SPKL-LED/BConnectorpinassignments4-pinJP28 23 JP29 PinNo Signalname SignalName TableC-30SODIMMI/Fpinassignments200-PIN2/4 VDD TableC-30SODIMMI/Fpinassignments200-PIN4/4 TableC-25InternalMicrophoneConnectorpinassignments12-pin TableC-26TVTunerConnectorpinassignments124-pin1/3JP33 26 JP34 TableC-26TVTunerConnectorpinassignments124-pin2/3 TableC-26TVTunerConnectorpinassignments124-pin3/3 TableC-27B-CASConnectorpinassignments10-pin3/3TableC-28KeyboardConnectorpinassignments68-pin JP35 TableC-29USBConnectorpinassignments4P-pin 29 JP47,JP48 TableC-30LED/BConnectorpinassignments60P-pin 30 JP52 TableC-31FUN/Bconnectorpinassignments12P-pin TableC-32FUN/Bconnectorpinassignments8P-pinJP53 JP55 TableC-33MDCconnectorpinassignments12P-pin TableC-34VGA/BConnectorpinassignments200-PIN1/4JP57 34 JPV1 TableC-34VGA/BConnectorpinassignments200-PIN2/4 TableC-34VGA/BConnectorpinassignments200-PIN3/4 TableC-34VGA/BConnectorpinassignments200-PIN4/4 Acin Vgaddcclk Vgaddcdata NC +5VALW AppendixD KeyboardScan/CharacterCodes TableD-1Scancodesset1andset21/4 TableD-1Scancodesset1andset22/4 TableD-1Scancodesset1andset23/4 Cap Keytop Code set Make Break TableD-1Scancodesset1andset24/4 TableD-2ScancodeswithleftShiftkey With left ShiftSet E0 AA E0 B6 E0 2A E0 E0 F0 E0 12 E0 TableD-3ScancodesinNumlockmode TableD-4ScancodeswithFnkey TableD-5Scancodesinoverlaymode TableD-7No.126keyscancode Thiskeygeneratesonlymakecodes AppendixE KeyLayout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard AppendixF SeriesScrewTorqueListJSKAA TableF-1SeriesScrewTorqueListHigh-end Oddassy Hdddoortolow AppendixG Reliability