User’s Manual for the NETGEAR Double 108 Mbps Wireless PC Card 32-bit CardBus WG511U

Troubleshooting

Use the information below to solve common problems you may encounter. Also, please refer to the knowledge base on the NETGEAR web site at www.netgear.com/support/main.asp.

Basic Tips

If you have problems connected to your wireless network, try the tips below.

Symptom

Cause

Solution

The PC Card

The WG511U is

Remove and reinsert the WG511U.

LEDs are not lit.

not inserted into

Check the Windows device manager to see if the PC

 

the slot properly

Card is recognized and enabled. Reload the WG511U

 

or the WG511U

software, if necessary.

 

software is not

Try to install the WG511U in a different slot on your

 

loaded.

 

system if one is available.

 

 

 

 

 

The LEDs blink

The WG511U is

The access point may not be powered on. Or, the

alternately and

attempting to

access point and the PC card are not configured with

cannot connect

connect to an

the same wireless parameters. Check the SSID and

to an access

access point, but

WEP settings.

point.

cannot connect.

 

 

 

 

I can connect to

This could be a

Check to make sure that the access point is physically

an access point,

physical layer

connected to the Ethernet network.

but I cannot

problem or a

Make sure that the IP addresses and the Windows

connect to other

network

networking parameters are all configured correctly.

computers on

configuration

Restart the cable or DSL modem, router, access point,

the network or

problem.

the Internet.

 

and notebook PC.

 

 

 

3-14

Basic Setup

August 2004

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NETGEAR WG511U user manual Troubleshooting, Basic Tips