Troubleshooting Procedures | Toshiba Satellite A350D manual

2 Troubleshooting Procedures

Figure 2-4 Keyboard troubleshooting process

Satellite A350D/A355D, SATEGO A350D, EQUIUM A350D Series Maintenance Manual

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Toshiba Satellite A350D manual Troubleshooting Procedures

Contents

Toshiba Personal Computer Satellite A350D Maintenance Manual Disclaimer CopyrightTrademarks Preface Safety Precautions Acronyms ConventionsKeys Key operation Display User input Table of Contents Replacement Procedures Tests and Diagnostics HDD Bookmark not defined Error Cmos Board and MIC Defined Error! Bookmark not Appendix G Appendices Xiii Hardware Overview Chapter Contents Tables FiguresPage Error! Style not defined. Error! Style not defined Features ‰ ODD BTO Hardware Overview ‰ LAN BTO Hardware Overview Satellite A350D Maintenance Manual 1A ID Parts Description Placement Part a Satellite A350D Maintenance Manual ‰ Bios ROM Eeprom Satellite A350D Maintenance Manual 2.5-inch HDD Sata HDD HDD Specifications Specifications DVD Super Multi +-R Double Layer DVD Super Multi Drive DVD Super Multi Drive Specifications Power Supply Hardware Overview Quick/Normal Charging Time Main BatteryBattery Charging Control Batteries RTC Battery Chapter Troubleshooting Procedures Page Chapter Contents LAN troubleshooting Modem troubleshooting process ………….…………………………………32 Display Flowchart ……………………………………………………………14TouchPad troubleshooting Process …………………………………………..21 UWB troubleshooting Process ……………………………………………….23 Spdif LED Troubleshooting Introduction Troubleshooting Flowchart A R T Does typed characters appear correctly? Troubleshooting Procedures Troubleshooting Procedures ST a R T Power Supply Troubleshooting Battery LED Procedure 1 Power Status CheckBattery State LED colors Definition Procedure 2 Adaptor / battery replacement Troubleshooting Procedures DC-IN LED Procedure 3 Power supply connection check Battery Procedure 5 Replacement check Procedure 4 Diagnostic check A R T Display Troubleshooting Procedure 2 Diagnostic check Procedure 1 External display check Procedure 3 Connector and replacement check Keyboard Troubleshooting Troubleshooting Procedures Procedure 1 External keyboard check External USB Devices Troubleshooting Erfo rm ex te rn a l d ev ice a n d Procedure 2 Replace system board Procedure 1 External device and connection check Start Touchpad Troubleshooting Procedure 2 TouchPad replacement check Procedure 1 TouchPad connection check UWB Troubleshooting Procedure 2 UWB SG setting check Procedure 1 UWB Antenna connection checkProcedure 3 UWB Module connection check Troubleshooting Procedures Speaker Troubleshooting END Procedure 4 Replacement check Procedure 1 Audio source testProcedure 2 Earphone test Procedure 3 Connection checkPage Optical drive troubleshooting Procedure 2 Drive cleaning check Procedure 1 Audio CD checkProcedure Procedure Diagnostic test Procedure 5 Connection check and replacement check Page Start Modem Troubleshooting Procedure 2 Modem card connection check Procedure 1 Telephone line connection checkProcedure 3 Modem replacement check Page A R T Express card Troubleshooting Procedure 2 Express card socket replacement check Procedure 1 Express card testPage Ieee 1394 Troubleshooting END Procedure 3 Connection and replacement check Procedure 1 Ieee 1394 device check Troubleshooting Procedures Wireless LAN Troubleshooting END Procedure 2 Connector and replacement check Troubleshooting Procedures Camera Troubleshooting Procedure Diagnostic test Page Bluetooth Troubleshooting Procedure Diagnostic test Troubleshooting Procedures Bridge Media assemble Troubleshooting END Procedure 1 Bridge media assemble card test Page HDD Troubleshooting Procedure Diagnostic test Page A R T CRT Troubleshooting Procedure 2 CRT set check Procedure 1 CRT connection checkPage Hdmi Troubleshooting Procedure 2 Hdmi set check Procedure 1 Hdmi connection check Spdif troubleshooting Page 20 Spdif troubleshooting process MIC Troubleshooting Finger printer troubleshooting Troubleshooting Procedures Procedure Diagnostic test Page FM tuner Failure Troubleshooting Troubleshooting Procedures E s re p la c e m e n t F M T u n e r Procedure 2 FM Tuner SG setting check Procedure 1 FM tuner Antenna connection checkProcedure 3 FM Tuner board connection check Troubleshooting Procedures Sata Troubleshooting Start Procedure 1 E-SATA device check Sensor Button Troubleshooting Procedure 2 Logic upper replacement check Procedure 1 Sensor button connection check Procedure 1 System board replacement check LED troubleshooting Thermal Module troubleshooting Procedure 2 Thermal Module replacement check Procedure 1 CPU replacement checkProcedure 3 System board replacement check Page A R T TV-out troubleshooting Procedure 2 TV set check Procedure 1 TV connection check LAN troubleshooting Procedure 2 LAN port check Procedure 1 LAN connection check Tests and Diagnostics Chapter Tests and DiagnosticsPage 1st HDD Test 2nd HDD Test Read DMI Write DMI Memory R/W test Diagnostic Test Executing the Diagnostic Test Tests and Diagnostics Tests and Diagnostics Tests and Diagnostics Display configuration Tests and Diagnostics Display Configuration Beep sound Test Tests and Diagnostics Speaker Audio TestFan ON/OFF Test Fan ON/OFF Test Tests and Diagnostics Tests and Diagnostics Main Battery Change Test Main Battery Charge Test FDD Test Tests and Diagnostics Keyboard Test Memory check Tests and Diagnostics Mouse Pad Test LCD Pixels Mode Test Magnetic Switch Test If the Lid switch test pass, it will show below display LAN Test Tests and Diagnostics Tests and Diagnostics RTC Test Read 1394 Guid Sensor Button Test Speaker EQEqualizer Quality factor Type Check&Re-Write Front Edge Logo check Tests and Diagnostics Tests and Diagnostics 19 1st HDD Test Tests and Diagnostics 20 2nd HDD Test Tests and Diagnostics Tests and Diagnostics Read DMI Write DMI Tests and Diagnostics Memory R/W test Tests and Diagnostics Tests and Diagnostics Chapter Replacement Procedures Replacement Procedures Satellite A350D Maintenance Manual Iii Replacement Procedures Figures 34 Removing the screws from the rear of the laptop General Safety Precautions Replacement Procedures Before You Begin Assembly Procedures Disassembly Procedures Screw Tightening Torque Tools and Equipment Symbol examples Symbols of Screws on the Laptop BodyColors of Screw Shanks Removing the Battery Pack Battery Installing the Battery Pack Removing the HDD HDD M3X3＊4 M3X3＊4 Installing the HDD Removing the Optional Memory Memory Removing the RAM from connector Installing the Optional Memory Wlan Card Installing the Wlan CardRemoving the Wlan Card Removing the Modem Card Modem Card / FM TunerRemoving the FM Tuner Installing the FM Tuner Installing the Modem Card Removing the ODD Bay Module ODD Installing the ODD Bay Module Assembling the ODD Drive Disassembling the ODD Drive Removing the Keyboard Cover and Keyboard Keyboard Cover and Keyboard 14 Removing screws from the keyboard Installing the keyboard Cover and Keyboard Removing the Logic Upper Assembly Logic Upper Assembly 17 Removing five screws from the laptop Turn to the front and remove five 2.5x10 screws 18 Detaching cables from the laptop Installing the Logic Upper Assembly Removing the Power Board Power BoardInstalling the power switch board Speakers Installing the SpeakersRemoving the Speakers Press speakers and secure the speakers with four M2X6 screws 21 Removing the screws from the touch pad bracket Touch Pad Bracket, LED board and Finger Printer Board Replacement Procedures Satellite A350D Maintenance Manual Thermal Fan Installing the Thermal FanRemoving the Thermal Fan Motherboard Installing the MotherboardRemoving the Motherboard 25 Installing the DC-in jack UWB Module Installing the UWB moduleRemoving the UWB module Robson Module Installing the Robson moduleRemoving the Robson module Removing the VGA Board and VGA Thermal Module VGA Board and VGA Thermal Module Optional 28 Removing the VGA Board Installing the VGA Board and VGA Thermal Module Removing CPU and Thermal Module CPU and Thermal Module Satellite A350D Maintenance Manual 32 Removing the CPU Installing CPU and Thermal Module Replacement Procedures Removing the Display Assembly Display Assembly Installing the Display Assembly Removing the LCD Bezel Assembly LCD Bezel AssemblyInstalling the Display Mask Removing the LCD Module and Inverter Board LCD Module and Inverter Board 38 Removing the LCD Module from the LCD cover assembly 39 Removing the LCD Hinge Assembly Satellite A350D Maintenance Manual Installing the LCD Module and Inverter Board Cmos Board and MIC Installing the Cmos Board and MICRemoving the Cmos Board and MIC Hinge Saddle Installing the Hinge SaddleRemoving the Hinge Saddle Removing the CRT Board CRT Board Installing the CRT Board USB Board Installing the USB BoardRemoving the USB Board FM Jack Installing the FM JackRemoving the FM Jack Removing the Bluetooth card Bluetooth Card Installing the Bluetooth card Appendix a Handling the LCD Module Precautions for handling the LCD module Satellite A350/A350D Series Maintenance Manual Confidential Confidential Confidential Figure B-1 System Board Layout Top System Board Top View Figure B-2 System Board Layout Bottom System Board Bottom View Table B-1 System Board ICs top and bottom Table B-2 System Board Connectors top and bottom Jpower Table C-3 Lvds I/F pin assignments 40-pin System BoardTable C-1 FAN I/F pin assignments 3-pin Table C-2 FM I/F pin assignments 10-pin Table C-5 Hdmi I/F pin assignments 19-pin Table C-4 CRT pin assignments 12-pin Table C-7 2nd HDD I/F pin assignments 22-pin Table C-6 1st HDD I/F pin assignments 22-pin Table C-9 1st eSATA/USB I/F pin assignments 11-pin Table C-8 Sata ODD I/F pin assignments 14-pin 11 JFP 10 JBT Jexp Table C-16 New Card Connector pin assignments 26-pin Table C-18 LED/B Connector pin assignments 4-pin Table C-17 LAN Connector pin assignments 14-pin Table C-20 Sodimm I/F pin assignments 200-PIN 1/4 Table C-19 GPS Connector pin assignments 52-pin Table C-30 Sodimm I/F pin assignments 200-PIN 2/4 Table C-30 Sodimm I/F pin assignments 200-PIN 3/4 Table C-30 Sodimm I/F pin assignments 200-PIN 4/4 Table C-23 Headphone Connector pin assignments 10-pin Table C-22 TV-OUTConnector pin assignments 6-pin20 JTV 22 JKB Table C-24 Keyboard Connector pin assignments 34-pinTable C-25 USB Connector pin assignments 4P-pin Table C-26 USB/B Connector pin assignments 12P-pin 25 JCS Table C-27 FUN/B connector pin assignments 8P-pinTable C-28 POWER/B connector pin assignments 4P-pin Table C-29 Card Reader connector pin assignments 40P-pin Jvga Table C-30 VGA/B Connector pin assignments 200-PIN 1/4 Table C-30 VGA/B Connector pin assignments 200-PIN 2/4 Table C-30 VGA/B Connector pin assignments 200-PIN 3/4 Table C-30 VGA/B Connector pin assignments 200-PIN 4/4 30 J1394 Table C-31 Exmic connector pin assignments 5P-pinTable C-32 1394 connector pin assignments 8P-pin Table C-33 EC Degub connector pin assignments 8P-pin Table C-38 T/P connector pin assignments 6P-pin Table C-35 Spkl connector pin assignments 4P-pinTable C-36 Spkr connector pin assignments 4P-pin Table C-37 Exrom connector pin assignments 8P-pin Table D-1 Scan codes set 1 and set 2 1/4 Appendix D Keyboard Scan/Character Codes Table D-1 Scan codes set 1 and set 2 2/4 ALT R Table D-1 Scan codes set 1 and set 2 3/4 Table D-1 Scan codes set 1 and set 2 4/4 Table D-2 Scan codes with left Shift key Table D-4 Scan codes with Fn key Table D-3 Scan codes in Numlock mode Table D-6 No.124 key scan code Table D-5 Scan codes in overlay mode Table D-7 No.126 key scan code Appendix E Key Layout Thai TI Keyboard United Kingdom UK Keyboard Hebrew HB Keyboard Swiss SW Keyboard Czech CZ Keyboard Portuguese PO Keyboard Italian IT Keyboard German GR Keyboard Canada French CF Keyboard Spanish SP Keyboard Turkish F TF-F Keyboard Belgian be Keyboard Norwegian NW Keyboard Canadian Multinational AC Keyboard Japanese JP Keyboard Bulgaria BU Keyboard Table F-1 Series Screw Torque List Appendix F Series Screw Torque List Ktkaa ODD BRK to ODD Module Table G-1 Mtbf Appendix G Reliability