Toshiba Satellite A350D manual Troubleshooting Flowchart

2 Troubleshooting Procedures

7.Cleaning kit for floppy disk drive troubleshooting

8.Cleaning kit for optical drive troubleshooting

9.Multimeter

10.External monitor

11.USB compatible keyboard

12.Multimedia sound system with line-in and line-out ports

13.Headphones

14.USB test module and USB cable

15.Music CD

16.MIC module and MIC line

17.SPDIF line

18.Finger print module

2.2Troubleshooting Flowchart

If you know the location of the malfunction, turn directly to the appropriate section of this chapter. If the problem is unspecified, use the flowchart in Figure 2-1 as a guide for determining which troubleshooting procedures to execute. Before performing any troubleshooting procedures, verify the following:

zAsk the user if a password is registered, if it is, ask him or her to enter the password.

zVerify with the customer that Toshiba Windows Vista is installed on the hard disk. Operating systems that were not preinstalled by Toshiba can cause the computer to malfunction.

zMake sure all optional equipment is removed from the computer.

zMake sure the floppy disk drive, if installed, is empty. If no FDD module is installed, you should use an external FDD to run the diagnostics tests

Satellite A350D/A355D, SATEGO A350D, EQUIUM A350D Series Maintenance Manual

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