Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

l

Symptom

No power.

The DVD video player turned off by itself.

No picture.

No saund.

The playback picture has occasional distortion.

Brightness is unstable or noises are present in the playback pictures.

The DVD video player does not start playback.

Playback does not follow the course of the disc's program.

Buttons do not work.

The remote control does not work properly.

Cause

The power plug is disconnected.

The automatic power off function turned the unit off.

The TV is not set to receive DVD signal output.

The video cable is not connected securely.

The equipment connected with the audio cable is not set to receive DVD signal output.

The audio cable is not connected securely.

The audio receiver or TV is turned off.

The setting of output sound format is incorrect.

The disc is dirty.

It is in fast forward or fast reverse playback.

The effect of copy protection.

No disc is inserted.

An unplayable disc is inserted.

The disc is placed upside down.

The disc is not placed within the guide.

The disc is dirty.

The parental lock function is set.

It is in the mode of repeat playback, memory playback, etc.

Power supply fluctuations or other

abnormalities such as static electricity may interrupt correct operations.

The remote control is not pointed at the remote sensor of the DVD video player.

The remote control is too far from the DVD video player.

The batteries in the remote control are exhausted.

Correction

 

 

 

 

 

 

 

 

 

Page

Connect

the

power

plug

securely

into the

18

 

 

wal!

outlet.

 

 

 

 

 

 

 

 

 

 

Press

the

PLAY

button.

 

 

 

27

 

Select

 

the

appropriate

video

input

mode

26

 

 

on the TV so the picture from the DVD

 

 

 

video

player

appears

on

the

TV screen.

 

 

Connect

the

video

cable

securely

into

18,

19

 

the

appropriate

jacks.

 

 

 

 

 

 

Select

 

the

correct

input

mode

of the

26

 

 

audio receiver so you can listen to the

 

 

 

sound from the DVD video player.

 

 

 

Connect

the

audio

cable

securely

into

18 -

23

 

the

appropriate

jacks.

 

 

 

 

 

 

Turn

 

on the

equipment

connected

with

26

 

 

the

audio

cable.

 

 

 

 

 

 

 

 

Select the proper audio setting.

 

43,60

 

 

 

 

 

 

 

 

 

 

 

 

 

 

64

 

Eject the disc and clean it.

 

 

9

 

Sometimes a small amount of picture

distortion may appear. This is not a malfunction.

Connect

the DVD

video

player

directly to

18

 

the TV. Avoid connecting the DVD video

 

 

player

to

a VCR

or TV/VCR combination.

 

Insert

a disc.

 

 

 

 

 

26

Insert

a playable disc.

(Check

the

disc

10

 

type and

color

system.)

 

 

 

 

Place

the

disc

with

the

playback side

26

 

down.

 

 

 

 

 

 

 

 

 

Place

the

 

disc

correctly

inside

the

guide

26

 

on the

disc

tray.

 

 

 

 

 

Clean

the

 

disc.

 

 

 

 

 

9

Cancel

the

parental

(ock function

or

60, 67

change the parental tack level.

These operations may prevent a proper progress of the contents.

Press and hold the ON/STANDBY

button on the front panel for more than about 3 seconds. The DVD video player turns off. Press the button again to turn it on. if the buttons stil! do not work, disconnect the power plug and insert it into the wal! outlet again.

Point the

remote control at

the

remote

15

 

sensor of the DVD video player.

 

 

Operate

the

remote

control

within about

15

 

7m.

 

 

 

 

 

 

Replace

the

batteries

with

new

ones.

15

72

Page 69
Image 69
Toshiba SD-3960SU owner manual Calling Service Personnel, Symptoms and correction