If Something Goes Wrong

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Problems when you turn on the computer

To record the details:

1Click the Details button and select the text the operating system displays.

The Details button displays information that the software manufacturer needs to help you solve your problem.

2Press Ctrl and c simultaneously to copy the text to the clipboard.

3Open Notepad (click Start, All Programs, Accessories and then click Notepad).

4Press Ctrl and v simultaneously to paste the details into Notepad.

5Add a paragraph break and type some notes describing what you were doing when you received the message and how the error can be reproduced.

6Save the file and refer to it when you contact the software manufacturer.

Problems when you turn on the computer

These problems may occur when you turn on the power.

The computer will not start.

Make sure you attached the AC adaptor and power cord/cable properly or installed a charged battery.

Press and hold the power button for at least 10 seconds.

If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp.

Verify that the computer is on by looking at the on/off indicator. If the indicator is glowing, the computer is on.

If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the AC power light. If the indicator is glowing, the computer is connected to a live external power source.