If Something Goes Wrong

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If you need further assistance

❖Do one installation at a time. If you have several new items to add to your computer system, install just one at a time, creating Restore Points immediately before each successive installation. This will make it much easier to determine the origin of any new problems. For best results, follow this sequence:

1Back up critical data.

2Create a Restore Point.

3Install one item of hardware or software.

4Restart Windows.

5Use the new hardware or software for a while, noting any new problems. Make sure that your critical applications (e-mail, business apps, etc.) are working correctly, and verify that important devices are still functioning.

6For each additional hardware or software item, repeat these steps, starting at step 1 if any of your critical data has changed, or starting at step 2 if no critical data has changed.

If you need further assistance

If you have followed the recommendations in this chapter and are still having problems, you may need additional technical assistance. This section contains the steps to take to ask for help.

Before you contact Toshiba

Since some problems may be related to the operating system or the program you are using, it is important to investigate other sources of assistance first.

Try the following before you contact Toshiba:

❖Review the troubleshooting information in your operating system documentation.