Toshiba Tecra A8 Service options

Introduction 39

Service options

Toshiba offers a full line of optional service programs to complement its limited warranty. Toshiba’s standard limited warranty, extended warranty, and service upgrade terms and conditions are available at warranty.toshiba.com.

To stay current on the most recent software and hardware options for your computer, and for other product information, be sure to regularly check the Toshiba Web site at pcsupport.toshiba.com.

If you have a problem or need to contact Toshiba, see “If Something Goes Wrong” on page 205.

Contents

Tecra® A8 Series User’s Guide pcsupport.toshiba.com Model: Tecra® A8 Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty Protection of Stored Data Critical Applications FCC Notice “Declaration of Conformity Information” Industry Canada Requirement FCC requirements Disconnection Instructions for IC CS-03Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada – Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Page Page Page Page Bluetooth® Wireless Technology Interoperability Page Regulatory statements Using this Equipment in Japan 2.4FH1 Device Authorization Optical Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents This guide Safety icons Other icons used Other documentation Turning on the power Hard Disk Drive Recovery using the recovery partition Recovery media Control buttons Making your keyboard emulate a Toshiba’s energy-saverdesign Running the computer on battery power Battery Notice Power management Using additional batteries Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from Starting Fn-esse® Using the keyboard or pointing device to assign a key Changing or removing existing key assignments Power-onSecurity Control Center Password Bank Care and maintenance of your fingerprint sensor Develop good computing habits Windows XP If you need further assistance Before you contact Toshiba Contacting Toshiba Computer Getting Started Starting ConfigFree Connectivity Doctor Search for Wireless Devices Introduction This guide Safety icons Other icons used Other documentation Service options Getting Started Selecting a place to work Creating a computer-friendlyenvironment Keeping yourself comfortable Precautions Selecting a place to work 1.Turn off the computer 2.Disconnect the AC adaptor from the power plug socket and computer 3.Remove the battery pack Read the enclosed Instruction Manual for Safety and Comfort Important information on your computer’s cooling fan Setting up your computer Setting up your software Registering your computer with Toshiba Adding optional external devices Connecting to a power source (Sample Illustration) Power cord/cable and AC adaptor To connect AC power to the computer: 1Connect the power cord/cable to the AC adaptor (Sample Illustration) Connecting the power cord/cable to the AC adaptor 2 Plug the AC adaptor cord into the DC-INon the back of the computer 3Connect the power cord/cable to a live electrical outlet The AC power light on the indicator panel glows green ❖Glows amber while the main battery is being charged (AC adaptor connected) ❖Glows green when the main battery is fully charged Charging the main battery Using the computer for the first time Opening the display panel Your computer’s features and specifications Turning on the power Page Adding memory (optional) Installing a memory module If the computer is on, begin at step 1; otherwise, skip to step 1Click Start, then Turn off computer or Shut Down (depending on the system) , then (depending on the system) The Turn off computer or Shut down window appears (Sample Illustration) Unscrewing the memory module slot cover 7Remove the memory module slot cover 10Locate an empty memory slot Page Page Removing a memory module The following message appears when you turn on the power: Warning: Resume Failure Press Any Key to Continue Gently lift the memory module to a (Sample Illustration) Removing the memory module Checking total memory Hard Drive Recovery Utilities Creating Recovery CDs/DVDs Hard Disk Drive Recovery using the recovery partition Press and hold the (Sample Image) Toshiba Recovery Wizard screen Recovering the original factory image (recommended recovery method) On the Toshiba Recovery Wizard screen, select Recovery of Factory Default Software Erasing the hard disk 2The next screen lists the two methods you can choose: Delete all data and partitions from the hard disk Delete all partitions and overwrite all sectors on the hard (Sample Image) Erase the hard disk screen 3Select the desired method, then click Next To recover only your C: drive: On the Toshiba Recovery Wizard Screen, select 2Select Recover without changing the hard drive partitions 3Click Next to begin the restoration 4Press any key on your keyboard to restart the computer Recovering the C: partition with a user specified size Hard Disk Drive Recovery using the Recovery media Recovering the C: partition of the HDD only Recovering the entire HDD without the HDD Recovery Area Checking the HDD operating status Installing drivers and applications Using the TouchPad™ Scrolling with the TouchPad™ Control buttons Disabling or enabling the TouchPad 4Click the TouchPAD ON/OFF tab Disable Enable Apply Using external display devices Connecting an external monitor or projector ❖Built-indisplay only ❖Built-indisplay and external monitor simultaneously ❖External monitor only ❖TV and built-indisplay ❖TV only Using an external keyboard Using a mouse Connecting a printer Setting up a printer Connecting an optional external diskette drive Turning off the computer Options for turning off the computer Turn Off or Shut Down Hibernation mode Standby mode Using the Turn Off Computer or Shut Down commands Turn Off Shut Down Turning off the computer more quickly Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Starting again from Hibernation mode Using and configuring Standby mode Configuring Standby mode options Starting again from Standby mode Closing the display panel Caring for your computer Cleaning the computer Moving the computer Using a computer lock Learning the Basics Computing tips Page Using the keyboard Character keys Making your keyboard emulate a full-sizekeyboard Page Windows special keys Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program from the Start menu Starting a program from Windows® Explorer Starting a program from the Run dialog box Saving your work Saving files File names Page Backing up your work Restoring your work Using the optical drive Optical drive components Inserting a compact disc Page Playing an audio CD Playing CDs Creating a CD Removing a disc with the computer on Removing a disc with the computer off Caring for CD or DVD Discs Toshiba’s online resources Mobile Computing Toshiba’s energy-saverdesign Battery Notice Power management Using additional batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power input from the AC power supply pack. See “Changing the main battery” on page 128 for information on replacing the main battery ), the on off light What to do when the main battery runs low Setting battery alarms Conserving battery power Power Profiles Using a hot key to set the Power Profile Changing the main battery Removing the battery from the computer Page Inserting a charged battery Taking care of your battery Safety precautions Maximizing battery life Disposing of used batteries Traveling tips Exploring the desktop Finding your way around the desktop Icons The icons initially displayed on your system desktop include: Taskbar System tray Setting up for communications Determining the COM port Connecting the modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection How to disable the Ethernet LAN port Using Wireless LAN Connectivity An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading to, and downloading files from, the Internet Exploring audio features Recording sounds Using a microphone Using external speakers or headphones Using PC Cards Inserting a PC Card Removing a PC Card Setting up a PC Card for your computer Using the SD Slot Inserting memory media Removing memory media Using the i.LINK® port Using an expansion device Using an Optional Advanced Port Replicator III Plus with your computer Toshiba Utilities Toshiba Assist Connect Secure Protect & Fix Optimize Toshiba Application Installer Setting passwords Using an instant password Setting a user password Disabling a user password Using a supervisor or user password Setting a supervisor password Deleting a supervisor password Toshiba Password Utility PC Diagnostic Tool Utility Start Diagnostics HDD Protection Utility Fn-esse® Starting Fn-esse® Using drag-and-dropto assign a key Using the keyboard or pointing device to assign a key Making a direct key assignment Making a popup assignment Viewing existing key assignments Changing or removing existing key assignments Toshiba Hotkey Utility Toshiba SD™ Memory Card Format Utility Toshiba SD™ Memory Boot Utility Booting from a bootable SD card Toshiba Power Saver Preset Power Profiles Quickly creating a new power profile Customizing a power profile Mouse Utility Toshiba Hardware Setup Dynamically Switchable Always High Low Page Toshiba Mobile Extension Toshiba Zooming Utility Help Toshiba Button Controls CD/DVD Drive Acoustic Silencer Toshiba Accessibility Trusted Platform Module (TPM) Fingerprint Authentication Utility Fingerprint utility limitations Fingerprint Enrollment 6Swipe your finger on the sensor A sample will be created and indicated by a Fingerprint icon 8The final template will be created from these three samples ❖Reader busy. Wait for the sensor to complete its operation Operation succeeded. The sensor successfully read or verified your fingerprint Fingerprint Logon Power-onSecurity Enabling Power-onSecurity Fingerprint Management Control Center Fingerprints Settings Help Password Bank Biomenu Registering a new Web page or dialog Replaying a registered Web page or dialog Replaying registrations with multiple forms Replaying a registered dialog Editing an existing registration Deleting a registration How to Delete the Fingerprint Data Care and maintenance of your fingerprint sensor Page Fingerprint sensor limitations If Something Goes Wrong Problems that are easy to fix 2Click the Applications tab 3Select the program you want to close, then click End Task Close the remaining programs one by one by selecting the program name, then To power off your computer, do one of the following: If you are not connected to a domain server: Problems when you turn on the computer The computer will not start The computer starts but when you press a key nothing happens The computer displays the message The Windows® operating system is not working Using Startup options to fix problems Internet problems The Windows® XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Plug and Play Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Memory problems Power and the batteries The battery appears not to power the computer for as long as it usually does Keyboard problems Display problems The screen does not look right The built-inscreen flickers Disk drive problems Error-checking Your data files are damaged or corrupted Some programs run correctly but others do not A diskette will not go into the optional external diskette drive The drive cannot read a diskette Optical drive problems Sound system problems PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems Follow this procedure before you remove a PC Card: 1Double-clickthe Safely Remove Hardware icon on the System tray 2Select the item you wish to remove 3Click Stop 4Remove the device when prompted to do so Printer problems Modem problems Wireless networking problems 2Double-click Network Connections 4Select Internet Protocol (TCP/IP), then click Properties 5Select Obtain an IP address automatically Run Cmd Special considerations for Windows XP DVD operating problems A blank screen appears while watching a DVD-ROMmovie or title 2Click Properties Screen Saver 4Deselect Shut off Monitor Jumping video lines appear around the DVD-ROMvideo window Desktop Area DVD titles, games, or applications appear distorted Desktop 3Select the Advanced Flat Panel tab 4Click Disable Display Stretch Feature Develop good computing habits Data and system configuration backup in Windows XP Saving system configuration with Restore Points 2Click Help and Support 3Under Pick a Task, click Undo changes to your computer with System Restore Under 4Click Create a restore point, and then click Next , and then click Backing up your data to CDs with Windows XP View Refresh E-mail Newsgroup files and When you have finished copying files to the CD window, click Favorites (bookmarks) for Internet Explorer and other Web browsers General tips for installing hardware and software If you need further assistance Before you contact Toshiba Contacting Toshiba Toshiba’s Technical Support Web site Toshiba voice contact Other Toshiba Internet Web sites Toshiba’s worldwide offices Spain United Kingdom United States The Rest of Europe www.toshiba.co.jp/index.htm Hot Keys Volume Mute Password security Without a password With a password Maintaining security when the battery is not fully charged Power usage mode Standby mode Hibernation mode Display modes Display brightness Disabling or enabling wireless devices Zooming applications in/out Keyboard hot keys USA and Canada AustraliaEurope Page Getting Started Starting ConfigFree Page ConfigFree Utilities Connectivity Doctor Page Stay on the task tray Log About Search for Wireless Devices Creating a new wireless connection (Sample Image) Dragging a device to the Access Point (Sample Image) Wireless settings screen 3Enter the SSID/WEP information and connect to the device Wireless settings screen Creating a detected device wireless connection Transferring files using Bluetooth® Send to Bluetooth Devices Disconnecting from a Bluetooth® device Profile Settings Internet settings Devices TCP/IP settings Profile Add Change Icon Captured Items Auto Switch Settings Page ConfigFree SUMMIT Page Using ConfigFree SUMMIT SUMMIT Send to SUMMIT Devices Quick Connect Toshiba Wireless Projector 3Complete the settings. Refer to the online Help if necessary (Sample Image) Projector icon when connected with Quick Connect ❖If the Toshiba Wireless Projector utility is closed Direct Link Toshiba Device Using the Automatic Switch Semi-AutomaticSwitch Feature 3Select the Auto Switch (SSID) tab List of target SSIDs and profiles 6Select Automatically switch profiles when connected to this SSID 7Check Automatically switch profile when connected to this SSID Switch Glossary Acronyms 286 Glossary DOS DPI DSTN DVD Terms 288 Glossary original file is lost or damaged basic input/output system (BIOS) — See BIOS baud rate — The speed at which a communication device, such as a second). See also bits per second Glossary cache — A section of very fast memory in which frequently used See also CPU cache, L1 cache, L2 cache See also CD — An individual compact disc. See also CD-ROM 290 Glossary controller — A device that controls the transfer of data from a computer CPU — See central processing unit (CPU) CPU cache cache, L1 cache, L2 cache disk disk drive diskette document double-click 292 Glossary — A very high-capacity storage medium that uses laser optics for reading data. Each DVD-ROM function keys earth, and is the point of reference for voltages in the circuit software Suspend See also diskette 294 Glossary internal device — See device Internet World Wide Web than main memory. See also cache, CPU cache, L1 cache memory — Typically refers to the computer’s main memory, where computer’s main memory is RAM. See RAM, ROM microprocessor — See central processing unit (CPU) microprocessor MIDI (Musical Instrument Digital Interface) — A standard for 296 Glossary online — Available through the computer. Online may refer to from another company on a company network or the Internet PC Edition and Windows® XP Home operating systems palette — See color palette program operating system, application, utility RAM (random access memory) — Volatile memory that can be memory that can be is used for your computer’s main memory. See also memory 298 Glossary serial shortcut software Standby utility Web Wi-Fi World Wide Web (www) Index Index 302 Index Page 304 Index setting 163 PC Card checklist CIS (Card Information Structure) computer stops working 228 configuring Page 306 Index taskbar 138 television adjusting display 80 Toshiba Toshiba Assist traveling tips 134 troubleshooting