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Toshiba tecra m2 Keyboard, LCD panel, Hard disk drive, F11, Problem, Problem, Procedure, Procedure, ProblemProcedure

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Troubleshooting

Keyboard

Keyboard problems can be caused by your setup configuration. For more information refer to Chapter 5, The Keyboard.

Problem	Procedure

Some letter keys	Check that the numeric keypad overlay is not
produce numbers	selected. Press Fn + F11 and try typing again.

Output to screen is	Make sure the software you are using is not
garbled	remapping the keyboard. Remapping involves
	reassigning the meaning of each key. See your
	software’s documentation.
	If you are still unable to use the keyboard, consult
	your dealer.

LCD panel

Apparent LCD problems may be related to the computer’s setup. Refer to Chapter 7, HW Setup, for more information.

Problem	Procedure

No display	Press hotkeys Fn + F5 to change the display
	priority, to make sure it is not set for an external
	monitor.

Problems above remain unresolved or other problems occur

Refer to your software’s documentation to determine if the software is causing the difficulty.

Run the diagnostic test.

Contact your dealer if the problems continue.

Hard disk driveProblemProcedure

Computer does not boot from hard disk drive

Check if a diskette is in the floppy disk drive. If a diskette is inserted, remove it and reboot.

There may be a problem with your operating system files. Refer to your OS documentation.

Slow performance	Your files may be fragmented. Run SCANDISK
	and defragmenter to check the condition of your
	files and disk. Refer to your OS documentation or
	online HELP for information on running
	SCANDISK and the defragmenter.
	As a last resort, reformat the hard disk. Then,
	reload the operating system and other files.
	If problems persist, contact your dealer.

TECRA M2

9-7

Contents

TECRA M2 M2 TECRA M2 TECRA M2 TECRA M2 TECRA M2 Choose freedom computers.toshiba-europe.com Copyright Disclaimer Trademarks EU Declaration of Conformity Modem warning notice Description on Laser specification General Precautions Central Processing Unit ("CPU") Performance Disclaimer CE compliance Working environment Network connection (class A warning) Information on the secure use of the CD-RW Wireless LAN and your Health Safety Instruction for Wireless Products Limitation of Liability Usage Restrictions WARNING NOTE Table of Contents General Precautions Preface Chapter 1: Introduction Chapter 2: The Grand Tour Chapter 3: Getting Started Chapter 4: Operating Basics Chapter 5: The Keyboard Chapter 6: Power and Power-UpModes Chapter 7: HW Setup Chapter 8: Optional Devices Chapter 9: Troubleshooting Appendix A: Specifications Appendix B: AC Power Cord and Connectors Appendix C: Display Controller and Modes Appendix D: If your computer is stolen Appendix E: ASCII Character Codes Preface Manual contents Conventions Messages Introduction Equipment checklist Software Features The universal AC adaptor provides power to the low. It comes with a detachable power cord Because it is universal, it can receive a range of AC voltage from 100 to 240 volts; however, the output current varies among different models CD-RW/DVD-ROM Some models are equipped with a full-size drive DVD-R DVD-RW DVD-RAM Keyboard TOSHIBA Dual Pointing Device Built-inTouch pad Built-inAccuPoint Ports Parallel Multimedia Sound system Video-outjack (S-Video) Headphone jack Wireless LAN Slim Select Bay Modules Special features HDD automatic System automatic Standby/Hibernation Keypad overlay Power on password Heat dispersal Hibernation Standby Utilities Drag’n Drop This easy-to-usesoftware lets you record CD CD+DVD with CD-RW/DVD-ROMdrive, DVD Multi drive and DVD±R/±RW drive TOSHIBA Console is a graphical user interface Options Advanced Port Replicator Wireless LAN Kit Bluetooth Kit Slim Select Bay options DVD-ROM DVD Multi DVD±R/±RW Slim Select Bay HDD battery power and operating time when a main battery is also installed The Grand Tour Front with the display closed Left side Right side External monitor port (USB 2.0) ports ly Backside Underside Memory module cover HDD pack cover screw Front with the display open Touch pad control buttons Touch pad AccuPoint control AccuPoint Power button LCD Sensor switch System indicators Keyboard indicators USB floppy disk drive (optional) Optical media drives DVDs Formats DVD-ROMdrive DVD read CD read DVD Multi drive DVD-Rwrite DVD-RWwrite DVD-RAMwrite DVD±R/±RW drive (DVD Dual drive) AC adaptor Getting Started Setting up your work space General conditions ■Make sure there is adequate space around the computer for proper ventilation ■Keep the computer free of dust, moisture, and exposure to direct sunlight ■Keep the computer away from heat sources, such as electric heaters ■Do not use the computer near liquids or corrosive chemicals Seating and posture ■Adjust the back of your chair so it supports the lower curve of your spine Lighting Proper lighting can improve legibility of the display and reduce eyestrain Connecting the AC adaptor Opening the display Turning on the power Windows XP setup Turning off the power Starting Hibernation Fn + F4 2.Select Turn Off Computer Standby Hibernate Standby mode ■Before entering Standby mode, be sure to save your data Benefits of standby The standby feature provides the following benefits: ■Restores the previous working environment more rapidly than does hibernation Restarting the computer Restoring the preinstalled software Operating Basics TOSHIBA Dual Pointing Device Using the Touch pad Click: Tap the Touch pad once Double-click: Tap twice Tap twice Drag and drop: Using the USB floppy disk drive (optional) Changing Slim Select Bay modules Inserting a module Using optical media drives Page ■Do not touch the laser lens. Doing so could cause misalignment Removing discs To remove the CD/DVD, follow the steps below and refer to the next figure Writing CDs on CD-RW/DVD-ROMdrive Writing CD/DVDs on DVD Multi drive Writing CD/DVDs on DVD±R/±RW drive (DVD Dual drive) Disclaimer (DVD±R/RW drive) success rates (High-Speed,RICOH Co., Ltd Multi-Speed) DVD-R: DVD Specifications for Recordable Disc for The actual number of rewrites to There are two types of Other ■You cannot partially delete any data written to a CD-RW, DVD-RWor DVD+RW disc Data written to a ■Writing with software other than Drag'n Drop CD+DVD is not recommended ■Do not perform any of the following actions when writing or rewriting: ■Apply impact or vibration to the computer ■Open the CD-RW/DVD-ROM,DVD±R/±RW or DVD Multi drive ■Do not use standby/hibernation while writing or rewriting ■Drag'n Drop CD+DVD cannot record in packet format If you add data to a Drag'n Drop CD+DVD does not support recording to If you try to back up a DVD disc to a When you back up a Video (DVD-R/-RW/-RAM) Note the following limitations when you write video to DVD: InterVideo WinDVD Creator 2 Platinum cannot make ■DVD-R/-RWdiscs cannot be written in VR format In order to write to a Media care Sound System If the No Power Savings is selected, the audio controller always runs High Power Savings 2.Select the High Power Savings in the Power Mode pull-downlist 3.Input a time in Power Save Delay (Seconds) Input a time in Modem Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Location list for region selection Disconnecting Wireless communications Bluetooth wireless technology Bluetooth wireless technology has the following features: Worldwide operation Radio links Two advanced security mechanisms ensure a high level of security: Wireless communication Indicator Indicator status Indication Control Panel System LAN Cleaning the computer Moving the computer Heat dispersal The Keyboard Typewriter keys F1 … F12 function keys Soft keys: Fn key combinations Fn + F10 Fn + F11 ScrLock Hot keys Hibernation: Display selection: LCD LCD Display Brightness: Screen brightness ■The brightness level is always set at the maximum value for about ■Display clarity increases with the brightness level Wireless setting: Disabled Wireless Communication Switch If no wireless communication device is installed, no dialog box will appear Dual Pointing Device: To enlarge the icon size on the desktop or the application window, press the key while holding down the key Windows special keys Keypad overlay Temporarily using normal keyboard (overlay on) Temporarily using overlay (overlay off) Temporarily changing modes Generating ASCII characters Power and Power-UpModes Power conditions 2nd Battery • LED: 2nd Battery off • LED: 2nd battery off DC IN 15V off • LED: 2nd battery 2nd battery Slim Select Bay Power indicators Battery types 2nd battery (option) Main battery High capacity battery Real Time Clock battery **** RTC battery is low or CMOS checksum is inconsistent Care and use of the battery pack Warning Caution 3.Use only battery packs recommended by TOSHIBA as replacements Note Charging the batteries Procedures Charging time (hours) Monitoring battery capacity Maximizing battery operating time Retaining data with power off Battery pack (4400mAh) about 8 days (Standby mode) about 25 days (Boot mode) 2nd Battery pack Replacing the battery pack Installing the battery pack To install a battery, follow the steps below 1.Turn the computer’s power off 2.Disconnect all cables connected to the computer 3.Insert the battery pack Page TOSHIBA Password Utility ■Disable (button) (button) Supervisor password C:\Program Files\Toshiba\Windows Utilities\SVPWTool\TOSUP.EXE This utility lets you do the following: Power-upmodes Panel power on/off System Auto Off HW Setup Accessing HW Setup Setup Device Configuration Parallel Port Mode Power On Display Dynamic CPU Frequency Mode Boot Priority Options Page HDD Priority Options Network Boot Protocol External Keyboard Fn key Wake-upon Keyboard Wake-upon LAN Built-inLAN USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation Optional Devices PC cards SD cards Formatting an SD card Installing an SD card Removing an SD card Safely Remove Hardware SD card care Creation of a boot disk Memory expansion Installing memory module (Main memory) Page 13. Two screws secure the keyboard 14.Seat the keyboard brace and press to secure latches Install the battery pack. Refer to Replacing the battery pack Removing memory module (Main memory) To remove the memory module, make sure the computer is in boot mode then: 1.Turn the computer off and remove all cables connected to the computer Power-up 5.Grasp the sides of the module and pull it out, then replace the insulator Installing memory module (2nd memory) Removing memory module (2nd memory) Hard disk drive pack Installing the HDD pack Additional battery pack High capacity battery pack Slim Select Bay 2nd battery pack Additional AC adaptor Battery charger Slim Select Bay HDD adaptor External monitor Displaying movies on a TV or CRT i.LINK (IEEE1394) ■Make sure data transfer has ended or turn off the computer, before you: ■Connect/disconnect an i.LINK device to/from the computer 2.Plug the other end of the cable into the device Note the following when you use i.LINK: ■You may need to install drivers for your i.LINK devices Advanced Port Replicator IIl Parallel printer Security lock Troubleshooting Problem solving process Preliminary checklist ■Make sure all options are set properly in the setup program Check that your diskette or Analyzing the problem Record your observations so you can describe them to your dealer Hardware and system checklist System start-up When the computer does not start properly, check the following items: ■Self Test ■Power Sources ■Power-onPassword AC power Battery Password Keyboard LCD panel Hard disk drive ProblemProcedure Page Page Page Page Page Check the type of CD/DVD you are using. The drive supports: DVD-ROM: DVD-ROM, DVD-Video, DVD-R,DVD RW, DVD+R, DVD+RW Optical media ■Use only media recommended by TOSHIBA SD card PC card Infrared port TOSHIBA Dual Pointing Device Touch pad/AccuPoint Mouse properties Detail Setting the Device Select tab USB Memory expansion Beep sounds When both beeps sound, both memories in slot A and B are defective.) If an incompatible module has been installed, follow the steps below 1.Disconnect the AC adaptor and all peripheral devices Monitor i.LINK (IEEE1394) Modem CONNECT CARRIER LAN Bluetooth Real Time Clock [F1] [End] [Y] TOSHIBA support Specifications Physical Dimensions Power Requirements Computer Built-inModem Network control unit (NCU) Type of NCU Transmitting level Receiving level Input/output impedance Error correcting AC Power Cord and Connectors Certification agencies France: Switzerland: Germany: United Kingdom: USA and Canada Display Controller and Modes Display controller Video modes Table1 Video modes (VGA) Video Resolution Character LCD Table1 Video modes (VGA) continued frequency 16 of 256 of Table 2 Video modes (XGA) frequency (Hz) 1024 × Table 2 Video modes (XGA) continued Vertical Table 2 Video modes (XGA) continued Table 3 Video modes (Super XGA+) Table 3 Video modes (Super XGA+) continued Page If your computer is stolen TOSHIBA Theft Registration Owner’s details ASCII Character Codes Dec Hex IBM Ctrl code Page Page Page Page Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Wireless IEEE 802.11 Channels Sets (Revision A) Note Wireless Channels Sets (Turbo Mode) Installing the internal modem Removing the internal modem Glossary async: Short for asynchronous asynchronous: backup: batch file: binary: card: Synonym for board. See board CardBus: An industry standard bus for 32-bitPC cards CD-ROM: CD-R: CD-RW: Page DOS: Disk Operating System. See operating system driver: Dual Pointing Device: DVD-RAM: DVD-ROM: execute: To interpret and execute an instruction Extended Capability Port: fast infrared file: firmware: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor I/O: I/O devices: IrDA 1.1: KB: See kilobyte keyboard: kilobyte (KB): level 2 cache: See cache cache output: The results of a computer operation. Output commonly indicates data parallel interface: parity: password: pel: peripheral component interconnect: An industry standard 32-bitbus peripheral device: pixel: RJ45: ROM: SCSI: SD cards: serial communications: terminal: TFT display: TouchPad: TTL: Universal Serial Bus: Index