Troubleshooting

 

 

 

 

Problem

Procedure

 

 

 

 

Battery doesn’t charge

If the battery is completely discharged, it will not

 

when the AC adaptor is

begin charging immediately, in these instances

 

attached (Battery

you should wait a few minutes before trying again.

 

indicator does not glow

If the battery still does not charge, you should

 

orange).

check that the power outlet the AC adaptor is

 

 

connected to is supplying power - this can be

 

 

tested by plugging another appliance into it.

 

 

 

 

 

Check whether the battery is hot or cold to the

 

 

touch - if so, it will not charge properly and should

 

 

be allowed to reach room temperature before

 

 

you try again.

 

 

 

 

 

Unplug the AC adaptor and remove the battery to

 

 

make sure its connecting terminals are clean - if

 

 

necessary wipe them with a soft dry cloth lightly

 

 

dipped in alcohol.

 

 

Connect the AC adaptor and replace the battery,

 

 

taking care to ensure that it is securely seated in

 

 

the computer.

 

 

Check the Battery indicator - if it does not glow,

 

 

allow the computer to charge the battery for at

 

 

least twenty minutes. If the Battery indicator

 

 

starts to glow after this period, allow the battery

 

 

to continue to charge for at least another twenty

 

 

minutes before turning on the computer.

 

 

However, if the indicator still does not glow, the

 

 

battery may be at the end of its operating life and

 

 

should be replaced. However, if you do not

 

 

believe the battery is at the end of its operating

 

 

life, you should speak to your reseller, dealer or

 

 

service provider.

 

 

 

 

Battery doesn’t power

If you frequently recharge a partially charged

 

the computer as long as

battery, the battery might not charge to its full

 

expected

potential - in these instances you should fully

 

 

discharge the battery and then attempt to charge

 

 

it again.

 

 

 

 

 

Check the Power saver option under Select a

 

 

power plan in the Power Options.

 

 

 

User’s Manual

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