Troubleshooting

 

 

 

 

 

Problem

Procedure

 

 

 

 

 

Slow performance

The files on the hard disk drive may be

 

 

fragmented - in this instance you should run the

 

 

disk Defragmentation utility to check the

 

 

condition of your files and the hard disk drive.

 

 

Please refer to the operating system's

 

 

documentation or online Help File for further

 

 

information on running and using the

 

 

Defragmentation utility.

 

 

 

 

 

As a last resort you should reformat the hard disk

 

 

drive and then reload the operating system and

 

 

all other files and data. If you are still unable to

 

 

resolve the problem, contact your reseller, dealer

 

 

or service provider.

 

 

 

 

CD-ROM drive

 

 

 

 

 

 

 

Problem

Procedure

 

 

 

 

 

You cannot access a

Make sure the drive’s disc tray is securely

 

CD in the drive

closed. Press gently until it clicks into place.

 

 

 

 

 

Open the disc tray and make sure the CD is

 

 

properly seated. It should lie flat with the label

 

 

facing up.

 

 

 

 

 

 

A foreign object in the disc tray could block laser

 

 

light from reading the CD/DVD. Make sure there

 

 

is no obstruction. Remove any foreign object.

 

 

 

 

 

Check whether the CD is dirty. If it is, wipe it with

 

 

a clean cloth dipped in water or a neutral cleaner.

 

 

Refer to the Media care section in Chapter 4 for

 

 

details on cleaning.

 

 

 

 

Some CDs run

The software or hardware configuration may be

 

correctly, but others do

causing a problem. Make sure the hardware

 

not

configuration matches your software’s needs.

 

 

Check the CD’s documentation.

 

 

 

 

 

Check the type of CD you are using. The drive

 

 

supports:

 

 

 

CD-ROM:

CD-DA, CD-Text, Photo CDTM

 

 

 

(single/multi-session), CD-

 

 

 

ROM Mode 1, Mode 2, CD-

 

 

 

ROM XA Mode 2 (Form1,

Form2), Enhanced CD (CD-

EXTRA), Addressing Method 2

Recordable CD: CD-R, CD-RW

User’s Manual

8-9