Toshiba TECRA P5 Sound system

Troubleshooting

ProblemProcedure

An error will occur if a memory module is inserted into Slot B when no memory module is inserted in Slot A.

Remove the memory module from Slot B and insert it into Slot A.

Sound system

In addition to the information in this section, please also refer to the documentation supplied with your audio device.

Problem	Procedure
No sound is heard	Adjust the volume control dial.

	Check the software volume settings.

	Please check to see if Mute is turned to Off

	Check to make sure the headphone connection
	is secure.

	Check within the Windows Device Manager
	application to ensure the sound function is
	enabled and that settings for elements such as
	I/O port address, interrupt level and DMA
	channel are correct for your software, and that
	they do not conflict with any other hardware
	devices connected to the computer.
	For further information on these settings, please
	refer to the documentation supplied with your
	audio device.
	If you are still unable to resolve the problem,
	contact your reseller, dealer or service provider.

Annoying sound is	In this instance you may be experiencing
heard	feedback from either the internal microphone or
	an external microphone connected to the
	computer - please refer to Sound System in
	Chapter 4, Operating Basics for further
	information.
	If you are still unable to resolve the problem,
	contact your reseller, dealer or service provider.

User’s Manual

8-19

Contents

Page Table of Contents Preface General Precautions Chapter 1 Getting Started Chapter 2 The Grand Tour Chapter 3 Hardware, Utilities and Options Chapter 4 Operating Basics Chapter 5 The Keyboard Chapter 6 Power and Power-UpModes HW Setup & BIOS Setup Troubleshooting Specifications Display Controller and Video mode AT Commands Glossary Index Copyright Disclaimer Trademarks FCC information EU Declaration of Conformity VCCI Class B Information How to confirm Modem Module Label Modem warning notice Japan regulations Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Instructions for IC CS-03certified equipment Notes for Users in Australia and New Zealand Notes for use of this device in New Zealand ■In addition to satisfactory line conditions a modem can only work properly if: a/ it is compatible with the modem at the other end of the call and c/ Automatic calls to different numbers shall be not less than 5 seconds apart ■The correct settings for use with this modem in New Zealand are as follows: Number to be dialed: 0 1 2 3 4 5 6 7 8 Number to program into computer: 0 9 8 7 6 5 4 3 2 Note that where DTMF dialing is used, the numbers should be entered normally General conditions Following information is only for EU-memberstates: Optical disc drive safety instructions DVD Super Multi with Double Layer Recording UJ-860 TEAC CD-ROM CD-224E SERIAL NO. MANUFATURED: CLASS 1 LASER PRODUCT LASER KLASSE DVD-ROM&CD-R/RWdrive DW-224E DVD Super Multi with Double Layer Recording DV-W28EC International precautions OBS VAROITUS Preface Conventions Icons Keys ENTER Key operation CTRL Terminology This term is defined in this document as follows: Start The word "Start" refers to the Microsoft® Windows VistaTM General Precautions Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage PC Card overheating Mobile phones Instruction Manual for Safety and Comfort Getting Started Equipment checklist Software Getting Started Connecting the AC adaptor ■Do not use a 3-pinto 2-pinconversion plug Battery DC IN Opening the display The display panel can be opened to a wide range of angles for optimal viewing ■Do not press or push on the display panel ■Do not lift the computer by the display panel Turning on the power Power ■Volume cannot be adjusted during Windows Setup 1.Open the display panel 2.Press and hold the computer's power button for two or three seconds Make sure the Hard Disk Drive 3.Click Start 4.Click the arrow button ( ) located in the power management buttons ( ) and select Shut Down from the menu Benefits of Sleep Mode Executing Sleep Mode Sleep Mode limitations Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Data save in Hibernation Mode System Recovery Options System Recovery Restoring the pre-installedsoftware from the Recovery hard disk drive ESC 1.Turn off your computer 2.While holding down 0 (zero) key on the keyboard, turn on your computer A menu will be displayed from which you should follow the Restoring the pre-installedsoftware from your created Recovery Discs F12 In Touch with Tomorrow TOSHIBA C:\TOSAPINS The Grand Tour Front with the display closed System indicators These LED indicators allow you to monitor the status of various computer functions and are described in more detail within the System indicators section Microphone Left side Right side Back Page Underside Front with the display open Display hinges The display hinges allow the display panel to be position at a variety of easy-to-viewangles Display screen Please be aware that, when the computer is operating on the AC adaptor, the image Power button TOSHIBA Assist TOSHIBA Presentation button Fingerprint Sensor Indicators Keyboard indicators CAPS LOCK Arrow mode Numeric mode Optical disc drives DVDs Formats CD-ROMdrive DVD-ROM&CD-R/RWdrive DVD Super Multi drive Double Layer AC adaptor Page Hardware, Utilities and Options Hardware Memory Slots Video RAM Start -> Control Panel -> Appearance and Personalization -> Personalization -> Display Disks Hard disk drive This computer is equipped with one of the following hard disk drive types. The capacity of each hard disk drive model is different Legal Footnote (Graphics Processor Unit ("GPU"))*7 Sound Sound system Communications Modem Special features System automatic Sleep/Hibernation Mode *1 Keypad overlay A ten-keynumeric keypad is integrated into the keyboard. Please refer to the Keypad overlay section in Chapter 5, The Keyboard, for information on using this feature Power on password Heat dispersal *1 TOSHIBA HDD Protection Hibernation Mode Sleep Mode TOSHIBA Value Added Package HW Setup Accessibility Utilities and Applications Bluetooth Stack for Windows by Toshiba TOSHIBA SD Memory Boot Utility Utilities TOSHIBA DVD-RAM All Programs -> TOSHIBA -> CD&DVD Applications -> DVD-RAMUtility CD/DVD Drive Optional devices To insert a PC Card, follow the steps as detailed below: 1.Insert the PC Card into the PC Card slot on the side of the computer 2.Press the PC Card gently to ensure a firm connection is made Removing a PC Card To remove a PC Card, follow the steps as detailed below: Bridge media slot Memory card care ■Do not remove memory media while reading/writing is in progress ■Do not twist or bend memory media ■After using memory media, return it to its case ■Do not touch the metal part or expose it to liquids or let it get dirty Formatting an SD/SDHC memory card Removing memory media To remove memory media, follow the steps as detailed below: 2.Point to memory card and click the left Touch Pad control button 3.Press the memory media to partially extend it out of the computer 4.Grasp the media and remove it Additional memory module Point to note about memory module error Installing a memory module (Slot A and Slot B) 7.Seat the memory module cover in place and secure it with one screw Take care to ensure that the memory module cover is firmly closed System Removing a memory module (Slot A and Slot B) 8. Seat the memory module cover in place and secure it with one screw 10.Turn your computer over Battery Charger External monitor Connecting the monitor cable 2. Connect the monitor cable to the external monitor port 3.Turn the external monitor's power on 4.Turn the computer's power on USB FDD Kit Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive i.LINK (IEEE1394) ■Digital video cameras ■Hard disk drives ■MO drives ■Writable optical disc drives Connecting Disconnecting 2.Point to i.LINK (IEEE1394) device and click Serial port The serial connector can be used to connect to RS-232Ccompatible devices RS-232Ccompatible devices include the following: ■Modem ■Mouse The following ports are available on the TOSHIBA Express Port Replicator ■RJ45 LAN jack ■External monitor port ■DC IN 15V jack ■Security lock slot Optional accessories Operating Basics TOSHIBA Dual Pointing Device Click: Double-click: Tap twice Drag and drop: Using the AccuPoint AccuPoint precautions Using the Fingerprint Sensor How to Swipe your Finger Points to note about the Fingerprint Sensor Do not scratch or poke the sensor with your nails or any hard or sharp objects ■Do not press the sensor strongly ■Do not paste stickers or write on the sensor Do not touch the sensor with a finger or any other object which may have a ■Wash and dry your hands thoroughly Clean the sensor with a ■Soaked or swollen finger, for example as may occur after taking a bath ■Injured finger How to Delete the Fingerprint Data Points to note about the Fingerprint Utility software Set Up Procedure Fingerprint Registration Windows Logon via Fingerprint Authentication Fingerprint Authentication Procedure 1.Start up the computer Fingerprint Power-onSecurity General How to Enable Fingerprint Power-onSecurity Settings 1.Swipe your finger across the fingerprint sensor screen, click and then click Fingerprint Single Sign-onFeature Using optical disc drives Loading discs Removing discs To remove the CD/DVD, follow the steps below How to remove CD/DVD when the disc tray will not open Writing CDs on DVD-ROM&CD-R/RWdrive ■Be sure to close all other software programs except the writing software When writing or rewriting ■Do not perform any of the following actions: ■Change users in the Windows Vista™ operating system ■Start a communication application such as a modem Writing CD/DVDs on DVD Super Multi drives Matsushita Electric Industrial Co., Ltd DVD-R(Dual Layer): VICTOR COMPANY OF JAPAN.LIMITED Page ■CD-RW(Ultra Speed +) media should not be used as data may be lost or damaged Always copy data from the hard disk drive to the optical media - do not use the ■Change users in the Windows VistaTM operating system ■Use the audio/video control button to reproduce music or voice TOSHIBA Disc Creator ■DVD Video cannot be created using TOSHIBA Disc Creator ■DVD Audio cannot be created using TOSHIBA Disc Creator DVD-RAM TOSHIBA Disc Creator does not support recording to When you back up a ■You cannot partially delete any data written to a CD-RW, DVD-RWor DVD+RW disc Data Verification 1.Display the setting dialog box by one of the following two steps: Media care Sound System Audio Enhancements Realtek HD Audio Manager Realtek HD Audio Manager Sound Environment Modem To select a region, follow the steps as detailed below: 1.Click Start -> All Programs -> TOSHIBA -> Networking -> Modem Region Select 2.The Region Selection icon will appear in the Windows Task Bar Select either a region from the region menu or a telephony location from the Properties menu Displays a sub-menuappears which details location information Modem Selection Dialing Properties You should select this item in order to display the dialing properties Connecting the modular cable Disconnecting the modular cable Wireless communications ■Wi-FiProtected Access (WPA) Setting 1.Please make sure that the Wireless Communication Switch is turned on Please make sure that the is turned on Product Support: LAN Connecting the LAN cable LAN Active Link Computer Handling Using the Hard Disk Drive (HDD) Protection TOSHIBA HDD Protection Properties HDD Protection Setting HDD Protection You can choose whether to enable or disable TOSHIBA HDD Protection Detection Level Heat dispersal The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: FN key combinations Hot keys Sleep Hibernate Output Brightness Down Brightness Up Windows special keys Keypad overlay Arrow mode F10 Numeric mode F11 Temporarily using normal keyboard (overlay on) Generating ASCII characters Power and Power-UpModes Power conditions Monitoring of power condition Battery Extended Capacity Battery Pack (option) High Capacity Battery Pack (option) Real Time Clock (RTC) battery S **** RTC battery is low or CMOS checksum is inconsistent Press [F1] key to set Date/Time The computer's RTC battery is a Never remove the battery pack while the Charging the batteries You must recharge a battery pack when it becomes discharged Procedures Battery charging notice Monitoring battery capacity Maximizing battery operating time ■Processor speed ■Screen brightness ■Cooling method ■System Sleep Mode 5.Charge the battery pack until the Battery indicator glows green ■If you have extra battery packs, rotate their use ■Store spare battery packs in a cool dry place out of direct sunlight Replacing the battery pack Please be aware that the battery pack is classified as a consumable item Installing the battery pack TOSHIBA Password Utility ■Owner String (text box) (text box) Refer to section in Chapter 7 for more information User Token field ■Create (button) Supervisor Password C:\Program Files\Toshiba\PasswordUtility\TOSPU.exe This utility lets you do the following: ■Register, delete or change the Supervisor Password ■Create or invalidate a Supervisor Password token Power-upmodes Panel power on/off System Auto Off HW Setup & BIOS Setup Accessing HW Setup HW Setup window Setup Power On Display Boot Priority Options HDD Priority Options USB Memory BIOS Support Type Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation BIOS Setup Program Ending the BIOS Setup Program Halfway Not Registered Supervisor Password has not been registered (Default) Registered Supervisor Password has been registered •Configuration changes in the BIOS Setup Program Enhanced C-States Execute-DisableBit Capability Available Not Available On Battery The operation of this function is dependent upon battery status The Critical Battery Wake-uponly operates with Windows Vista™ out while the system is in Sleep Mode, the system is automatically woken up and then switched to Hibernation Mode (Default) Diagnostic Mode Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test In Touch with Tomorrow TOSHIBA Boot Priority AC power ProblemProcedure Battery Power saver Select a power plan in the Power Options Real Time Clock The following message is Displayed on the screen: 1.Press the F1 key - the BIOS setup application will load 2.Set the date in the System Date field 3.Set the time in the System Time field Internal display panel &BIOS Setup, for further information BIOS Setup No display Press the FN + F5 hot keys to adjust the display Page Page DVD Super Multi drive USB floppy diskette drive SD/SDHC Card SD/SDHC Card error Remove the SD/SDHC Card from the computer occurs and then reinsert it in order to ensure it is firmly SD/SDHC Card and check to ensure that it is not write protected You cannot read a file Check to ensure the required file is actually on the SD/SDHC Card that is inserted into the Memory Stick/Memory Stick PRO/Memory Stick PRO Duo xD picture card MultiMediaCard Dual Pointing device Touch Pad/AccuPoint Click Start -> Control Panel -> Hardware and Sound -> Mouse icon Control USB mouse Fingerprint Sensor USB device USB device does not Remove the USB device from the computer and work then reconnect it to a free port it in order to Sound system Page i.LINK (IEEE1394) device i.LINK device does not function computer and to the device Make sure the device’s power is turned on LAN Bluetooth Recovery Discs "The Recovery Disc Creator can not be launched because there is no recovery partition Disposing of the computer and the computer's batteries TOSHIBA support Where to write Outside of Europe In Europe Australia Germany & Austria Specifications Physical Dimensions Environmental Requirements Power Requirements Computer Built-inModem Network control unit (NCU) Type of NCU Data transmission and reception speed 600 bps Data reception only with 56000 bps Display Controller and Video mode Display controller Video mode AT Commands A Answer command This command instructs the modem to go off-hookand answer an incoming call Bn Communication standard setting B15 B16 Selects Bell 103J when the modem is at 300 bps (default). Result Codes: Hook control Request ID information Ln Monitor speaker volume Mn Monitor speaker mode Modulation handshake Return on-lineto data mode Select pulse dialing Result code control NO CARRIER T Select tone dialing Vn DCE response format Result code selection, call progress monitoring Command Dial tone Dial tone detect Disabled:The modem dials a call regardless of whether it detects a dial tone Busy tone detect Disabled:The modem ignores any busy tones it receives Enabled:The modem monitors for busy tones &F Load factory settings &Gn V.22bis guard tone control &G0 &G1 &G2 &Tn Self-testcommands &T0 Abort. Stops any test in progress &T1 Result Codes: OKn=0 CONNECTn=1 ERROROtherwise &V Display Current Configuration \N3 V.42, MNP, or buffered (default) &Q5 \N4 \N5 \N7 S-registers S-registervalues S1 Ring counter S2 AT escape character (user defined) S3 Command line termination character (user defined) S4 Response formatting character (user defined) S5 Command line editing character (user defined) Range:0-127,ASCII decimal Default:8 (backspace) Units:ASCII S6 Wait before dialing Range:3-255Default:3 Units:seconds S7 Connection completion time-out S8 Comma pause time S11 DTMF dialing speed S12 Escape guard time S37 Dial line rate AT command set result codes Page V.90 mode Table E-1Result codes for a V.90 connection AT Command Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Wireless IEEE 802.11 Channels Sets (Revision A and N Draft Ver. 1.0) Page Intel® Matrix Storage Manager Manually Setting up Windows (Windows Vista™) Manually Setting up Windows Manually (Windows XP) How to install Intel® Matrix Storage Manager on Windows XP or Windows Vista™: Bluetooth wireless technology Interoperability Page Bluetooth wireless technology and your Health Regulatory statements USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver TOSHIBA is not responsible for any radio or television interference caused Caution: Exposure to Radio Frequency Radiation Taiwan Using Bluetooth® Adaptor from TOSHIBA equipment in Japan 1. Sticker Please put the following sticker on computer incorporating this product 2.Indication The indication shown below appears on this equipment Device Authorization AC Power Cord and Connectors Finland: Sweden: France: Switzerland: Germany: TOSHIBA Anti-theftProtection Timer Legal Footnotes Non-applicableIcons*1 CPU*2 Memory (Main System)*3 Battery Life*4 Hard Disk Drive (HDD) Capacity*5 LCD*6 Graphics Processor Unit ("GPU")*7 Wireless LAN*8 Copy Protection*9 Images*10 Glossary I/O: input/output IRQ: interrupt request KB: kilobyte LCD: liquid crystal display LED: light emitting diode bit: bus: An interface for transmission of signals, data or electric power byte: cache memory: capacity: card: Synonym for board. See board Page DOS: Disk Operating System. See operating system driver: DVD-R (+R -R): delete escape: 2) A means of aborting the task currently in progress escape guard time: execute: To interpret and execute an instruction hertz: A unit of wave frequency that equals one cycle per second hexadecimal: host computer: hot key: HW Setup: KB: See kilobyte keyboard: kilobyte (KB): level 2 cache: See cache cache output: The results of a computer operation. Output commonly indicates data parity: password: pel: peripheral component interconnect: An industry standard 32-bitbus An industry standard 32-bit bus peripheral device: pixel: RJ45: A modular LAN jack ROM: SCSI: SD/SDHC Card: serial communications: TFT display: TTL: Universal Serial Bus: VGA: volatile memory: Index