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Toshiba toshiba computer TV Tuner, Video Playback, Poor Reception, HW Setup and Passwords, Adjust the TV tuner antenna, Some models are equipped with a TV Tuner jack, Problem

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A500/A500D series

Video Playback

Problem

DVD does not play smoothly when using the Windows Media Center of the DVD playing software

Procedure

Try setting the configuration in the BIOS setup. However, note that when the BIOS setup configuration is modified, the power saving function of PCI Express becomes disabled. Refer to Chapter 7, HW Setup and Passwords for more information.

Set the PCI Express Link ASPM in the BIOS setup using the following steps:1.Press the F1 key. The BIOS setup screen will appear.2.Set the PCI Express Link ASPM to Disabled in BATTERY.3.Press the END key. A confirmation message will appear.

4.Press the Y key. The BIOS setup will terminate and the computer will reboot.

If you are still unable to resolve the problem, contact your reseller, dealer or service provider.

TV TunerSome models are equipped with a TV Tuner jack.

Problem	Procedure
Poor Reception	Adjust the TV tuner antenna.
	If you are still unable to resolve the problem,
	contact your reseller, dealer or service provider.

User’s Manual

9-25

Contents

A500/A500D series Copyright Disclaimer Trademarks Macrovision License of Notice EU Conformity Statement Following information is only for Turkey: GOST Working environment Following information is only valid for EU-memberStates: Disposing of the computer and the computer’s batteries REACH - Compliance Statement www.toshiba-europe.com/computers/info/reach ENERGY STAR® Program Important Safety Information for Computers with TV tuner Optical disc drive standards Panasonic UJ880AD/UJ880ED HLDS GT20N/GT20F Page International precautions OBS VAROITUS Page Table of Contents Preface General Precautions Chapter 1 Introduction Chapter 2 The Grand Tour Chapter 5 The Keyboard Chapter 6 Power and Power-upModes Chapter 7 HW Setup and Passwords Chapter 8 Optional Devices Chapter 9 Troubleshooting Disclaimers Appendix A Specifications Appendix B Display Controller Appendix C Wireless LAN Page Preface Manual contents Conventions Display ABC Messages Terminology Page General Precautions Provide adequate ventilation Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage ExpressCard overheating Mobile phones Introduction Equipment checklist Software Start Control Panel Uninstall a program Documentation Features Video RAM Mobile Intel® GM45 Express Chipset model Mobile Intel® GL40 Express Chipset model: Video RAM capacity shares with main memory and the proportion depends on Dynamic Video Memory Technology Optical disc drive DVD Super Multi drive Keyboard Pointing Device Power Battery pack RTC battery Ports External monitor Multimedia Sound system Web Camera such as Windows Live Messenger. Camera Assistant Software This is a sensor window that receives signals window from the remote controller which is provided with your computer Models which do not include a remote controller Special features System automatic Sleep/Hibernation Mode *1 there is no input or hardware access for a Options Power on password Two levels of password security, supervisor and user, are available to prevent unauthorized TOSHIBA Value Added Package Utilities and Applications Bluetooth Stack for Windows by Toshiba such as printers and mobile phones TOSHIBA Assist provides access to specific tools, utilities and of the computer easier HW Setup utility TOSHIBA USB Sleep and Charge Utility TOSHIBA -> Utilities -> USB Sleep and Charge or Control Panel -> TOSHIBA USB Sleep and Charge Options Page The Grand Tour Front with the display closed Left side (USB 2.0) port Cooling vents port LAN jack ExpressCard slot eSATA/USB combo DisplayPort Right side DC IN 19V jack TV tuner jack (slot) Underside Front with the display open Power button Stereo speakers Front operation panel (eight panels) Touchpad Enable Display screen Microphone The Web Camera Web Camera LED Function buttons System indicators Keyboard indicators CAPS LOCK Optical disc drives DVDs DVD Super Multi drive DVD read DVD-Rwrite DVD-RDL write Remote Controller Full Size Remote Controller select Control panel -> System and Maintenance -> Power Options. When Access indicator Record Stop Volume + Volume Channel/Page up (+) and down (-) Mute Slim Size Remote Controller CD/DVD Pressing this button will launch an application program that allows you to watch a DVD or listen to a CD Brightness down Brightness up Starts or terminates the operating system Maintenance -> Power Options. The following Illumination On/Off Using the Remote Controller *The appearance of the provided Remote Controller may vary from model to model ■When a low battery condition is present Installing/Removing batteries Installing the batteries Replacing the batteries Type of battery that can be used for the Slim Size Remote Controller Installing the battery Replacing the battery Inserting a Slim size remote controller Removing a Slim size remote controller AC adaptor Page Getting Started Connecting the AC adaptor Page Opening the display Turning on the power Starting up for the first time Turning off the power Benefits of Hibernation Mode Starting Hibernation Mode Hibernate Automatic Hibernation Mode 2.Click System and Maintenance and click Power Options Sleep Mode ■Before entering Sleep Mode, be sure to save your data Control Panel System and Maintenance Power Options Executing Sleep Mode Sleep Sleep Mode limitations Restarting the computer System Recovery Options and Restoring the pre-installedSoftware System Recovery Options Restoring the pre-installedSoftware 1.Have a blank DVD media ready Turn on your computer and allow it to load the Windows Vista 4.Insert the first blank media into the optical disc drive tray Double click the Recovery Disc Creator Restoring the pre-installedsoftware from the Recovery hard disk drive Page Operating Basics Using the Touch Pad Using the Fingerprint Sensor Avoid swiping with the finger stiff or Confirm the center of the fingerprint whirl before swiping: ■When fingerprint reading is not successful: Points to note about the Fingerprint Sensor ■Wash and dry your hands thoroughly Clean the sensor with a ■Soaked or swollen finger, for example as may occur after taking a bath ■Injured finger ■Wet finger Fingerprint sensor limitations TOSHIBA does not guarantee that this fingerprint recognition technology will be Points to note about the fingerprint utility If Windows Vista Please also refer to the fingerprint utility The “ Enroll How to Delete the Fingerprint Data 2.The TOSHIBA Fingerprint Utility main menu screen is displayed 3.Swipe your enrolled finger to enter the main menu Windows Logon via Fingerprint Authentication Fingerprint Authentication Procedure 1.Start up the computer Logon Authorization Fingerprint system boot authentication Fingerprint Single Sign-onFeature TOSHIBA Fingerprint Utility Single Sign-on feature Using the TOSHIBA USB Sleep and Charge function In that case, if there is a USB port that does not have the USB Sleep and Charge function-compatibleicon (), attach the mouse or keyboard to it If all USB ports have the USB Sleep and Charge function-compatible icon (), change the “USB Sleep and Charge function” setting to [Disabled] Starting the USB Sleep and Charge Utility Using optical disk drives Loading discs Page Removing discs How to remove a CD/DVD when the disc tray will not open Writing CD/DVD on DVD Super Multi drives Please refer to the section Writable discs CD-R/RW To write data to TOSHIBA Disc Creator TAIYO YUDEN Co.,Ltd. (for 8x and 16x speed media) MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x, 8x and 16x speed media) Hitachi Maxell,Ltd. (for 8x and 16x speed media) DVD-R(Dual Layer): MITSUBISHI KAGAKU MEDIA CO., LTD. (for 4x and 8x speed media) Page ■CD-RW(Ultra Speed +) media should not be used as data may be lost or damaged When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: ■Change users in the Windows Vista® operating system Disclaimer TOSHIBA does not bear responsibility for the following: Damage to any Any change or loss of the recorded contents of ■Damage that may be caused by using third party equipment or software TOSHIBA Disc Creator does not support recording to When you back up a ■You cannot partially delete any data written to a CD-RW, DVD-RWor DVD+RW disc Data Verification 1.Select Settings for Each Mode -> Data Disc in the Setting menu TOSHIBA DVD Player Notes on use Use The resume function cannot be used with some discs on the “TOSHIBA DVD PLAYER” ■Do not switch to Hibernation or Sleep Mode when running the Display Devices & Audio Appearance and Personalization Personalization Display Settings When viewing Media care Floppy diskettes The USB floppy diskette drive is available only as an option 3.Always handle floppy diskettes with care to prevent the loss of stored data 9.Do not place heavy objects on your floppy diskettes Sound system Information information button Speaker Configuration playback button Sound Effects Using the web camera Using TOSHIBA Web Camera Application Using TOSHIBA Face Recognition Register face Management Registration 12.The Management screen is displayed How to Delete the Face Recognition Data The Management screen is displayed 2.Select a user which is deleted in the Management screen button TV Tuner Connecting the Cable Connecting the antenna cable Wireless communications Security Bluetooth wireless technology For reference, Bluetooth wireless technology has the following features: Worldwide operation Radio links Product Support: LAN Connecting the LAN cable LAN Active Link Cleaning the computer Moving the computer Heat dispersal Using the Hard Disk Drive (HDD) Protection 3D Viewer 3D Viewer Details Setup Detail Detection Level Amplification The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: FN key combinations Hot keys Page Windows special keys Touchpad Enable/Disable Button Generating ASCII characters Page Power and Power-upModes Power conditions Power indicators Battery ■Battery type (depending on the model you purchased) ■The availability of this battery is dependent on the model you purchased Real Time Clock battery ERROR 0271: Check date and time settings WARNING Care and use of the battery pack Procedures Time Charging time (hours) Battery type Battery charging notice In such cases you should follow the steps as detailed below: 3.Charge the battery until the Battery indicator glows white Monitoring battery capacity Remaining battery power can be monitored using the following methods ■Clicking the battery icon on the task bar ■The environmental temperature - operating time decreases at low temperatures Retaining data with power off Retention Time State and Retention Time 2 days for 12 cell, 1 day for 6 cell, 0.5 day for 3 cell Replacing the battery pack Page TOSHIBA Password Utility Supervisor password TOSHIBA Assist J SECURE J Supervisor password Starting the computer by password Fingerprint Power-on Power-upmodes Page HW Setup and Passwords HW Setup Accessing HW Setup HW Setup Window Setup User Password Power On Display Function Button Wake-upon Keyboard Legacy USB Support Built-inLAN Illumination ON/OFF Keyboard Backlight Page Optional Devices ExpressCard Removing an ExpressCard Safely Remove Hardware ExpressCard Bridge media slot Formatting an SD/SDHC memory card Additional memory module Installing a memory module Page Battery Packs Universal AC Adaptor Battery Charger USB floppy diskette drive Using the USB floppy diskette drive Connecting the USB floppy diskette drive Disconnecting the USB floppy diskette drive Wait for the 2.Click the Safely Remove Hardware icon on the Task Bar eSATA (External Serial ATA) External monitor HDMI Settings for display video on HDMI Select HD Format 1.Click Start and click Control Panel 2.Click Appearance and Personalization 3.Click Personalization REGZA Link (PC Control) Using REGZA Link (PC Control) DisplayPort Security lock Page Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Boot Priority Power Overheating power down Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator Battery Power saver Select a power plan in the Power Options Real Time Clock [F2] 1.Press [F2] key. BIOS setup will boot up 2.Press [F5/F6] to set the date in [System Date] 3.Press [F5/F6] to set the time in [System Time] Internal display panel Solid State Drive Hard disk drive Page USB floppy diskette drive ExpressCard SD/SDHC memory card, miniSD/microSD Card Memory Stick/Memory Stick PRO/Memory Stick PRO Duo xD picture card MultiMediaCard Infrared receiver window Pointing device Touch Pad Control Panel -> Hardware and Sound -> Mouse the Pointer Options tab OK Click Start -> Control Panel -> Hardware and Sound -> Mouse icon the Device Settings tab USB mouse Fingerprint Sensor USB device USB Sleep and Charge function The battery depletes quickly even when turned OFF the power of the Reconnect the external device after turning ON the computer The “USB WakeUp function” does not work eSATA device eSATA device eSATA device does Additional memory module Sound system Volume control External monitor LAN Bluetooth HDMI monitor output function DisplayPort monitor output function FN + F5 Video Playback Set the PCI Express Link ASPM in the BIOS setup using the following steps: 1.Press the F1 key. The BIOS setup screen will appear 2.Set the PCI Express Link ASPM to Disabled in BATTERY 3.Press the END key. A confirmation message will appear TOSHIBA support Disclaimers CPU Memory (Main System) Battery Life SSD/HDD drive capacity LCD Graphics Processor Unit (“GPU”) Wireless LAN USB Sleep & Charge External HDD Capacity Non-applicableIcons Copy Protection Images LCD Brightness and Eye Stain Specifications Environmental requirements Page Display Controller Display controller Page Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Channel ID 5150-5850MHz Note AC Power Cord and Connectors Certification agencies United Kingdom USA AustraliaEurope CanadaChina TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If your computer is stolen TOSHIBA Theft Registration Owner’s details Glossary FIR: GB: HDD: GPS: HD+: ASCII BIOS: bit: Bluetooth: board: boot: boot disk: bootable disk: bps: buffer: cold start: COM1, COM2, COM3 and COM4: commands: compatibility: components: disable: To turn a computer option off. See also enable Digital Audio: disk drive: disk storage: display: enable: To turn on a computer option. See also disable erase: See delete escape: escape guard time: execute: To interpret and execute an instruction hertz: A unit of wave frequency that equals one cycle per second host computer: hot key: HW Setup: icon: main board: See motherboard megabyte (MB): megahertz: memory: menu: microprocessor: mode: modem: PCI: Peripheral Component Interconnect. An industry standard 32-bitbus peripheral: Péritel: pixel: plug and play: See also RGB: RJ11: A modular telephone jack RJ45: A modular LAN jack Read Only Memory (ROM): Touch Pad: A pointing device integrated into the TOSHIBA computer palm rest USB: VGA: volatile memory: warm start: Restarting or resetting a computer without turning it off Wireless LAN: write protection: Index