7. Troubleshooting
7. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC representative for assistance.
Problem |
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| Check Point |
| Solution |
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The power is not turned | • | Is the power cord plugged | • | Plug it in correctly. | |
on. (Power LED does |
| in correctly? |
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| |
not light.) | • | Is power supplied to the | • | If it is not a power failure, | |
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| AC outlet? |
| check if the power is supplied |
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| to the AC outlet with another |
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| electric appliance. If not, |
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| contact your nearest power |
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| company. |
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| • | Has the circuit breaker | • | Check the circuit breaker. |
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| tripped? |
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Receipt paper is not | • | Is the receipt roll loaded | • | Refer to Section 5.3 and load | |
issued. |
| properly? |
| the receipt roll properly. | |
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| • | Does a paper jam error | • | Refer to Section 6.2 and |
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| occur? |
| remove the jammed paper, |
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| and |
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No printing is performed | • | Is the interface cable | • | Connect the interface cable | |
though the POWER LED |
| connected correctly? |
| correctly. | |
lights. | • | Does the specification of | • | Use a TOSHIBA TEC- | |
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| the interface cable meet |
| recommended interface cable |
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| that of the POS terminal |
| or an interface cable which |
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| or the printer? |
| meets the specification of the |
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| printer. |
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Issued receipt paper is | • | Is the print head dirty? | • | Refer to Section 6.1 and | |
stained. |
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| clean the print head. | |
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Irregular print/blurred | • | Is the proper paper used? | • | Refer to Section 2.3 and use | |
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| the TOSHIBA TEC specified | ||
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| • Is the paper dampened? | • | paper. | |
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| Do not use dampened paper | |
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC representative.
