7. TROUBLESHOOTING

SPAA-207-R1 7. Troubleshooting

7. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC representative for assistance.

Problem

 

Check Point

The power is not turned

Is the power cord

on. (Power LED does

 

plugged in correctly?

not light.)

Is power supplied to the

 

 

AC outlet?

 

Has the circuit breaker

 

 

tripped?

 

 

 

Receipt paper is not

Is the receipt roll loaded

issued.

 

properly?

 

Does a paper jam error

 

 

occur?

 

 

 

No printing is performed

Is the interface cable

though the POWER LED

 

connected correctly?

lights.

Does the specification

 

 

of the interface cable

 

 

meet that of the POS

 

 

terminal or the printer?

 

 

 

Issued receipt paper is

Is the print head dirty?

stained.

 

 

 

 

 

Irregular print/blurred

Is the proper paper

print

 

used?

 

Is the paper

 

 

dampened?

Solution

Plug it in correctly.

If it is not a power failure, check if the power is supplied to the AC outlet with another electric appliance. If not, contact your nearest power company.

Check the circuit breaker.

Refer to Section 5.3 and load the receipt roll properly.

Refer to Section 6.2 and remove the jammed paper, and re-load the receipt roll.

Connect the interface cable correctly.

Use a TOSHIBA TEC- recommended interface cable or an interface cable which meets the specification of the printer.

Refer to Section 6.1 and clean the print head.

Refer to Section 2.2 and use the TOSHIBA TEC specified paper.

Do not use dampened paper

NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC representative.

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Toshiba SPAA-207-R1, TSMB0039901, TRST-A10 SERIES owner manual Troubleshooting, Problem Check Point, Solution

SPAA-207-R1, TRST-A10 SERIES, TSMB0039901 specifications

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