12. TROUBLESHOOTING
12. TROUBLESHOOTING
12. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
Error Message |
| Problem |
|
|
| Solution | ||||
|
|
|
|
|
|
|
|
|
|
|
PAPER JAM | 1. | The media is not fitted correctly. | 1. | |||||||
∗∗∗∗ |
|
|
| → Press the | RESTART | key. | ||||
| 2. | The media path is jammed and does not | 2. | Remove the cause of the jam and | ||||||
|
| feed smoothly. |
| replace the media correctly. | ||||||
|
|
|
| → Press the | RESTART | key. | ||||
| 3. | The installed media type does not match | 3. | Turn the power off then on again. | ||||||
|
| the selected sensor. |
| Select the correct sensor. | ||||||
|
|
|
| → Feed the media. | ||||||
| 4. | The black mark position on the media | 4. | Adjust the sensor position. | ||||||
|
| does not match the sensor position. |
| → Press the |
|
|
| key. | ||
|
|
|
| RESTART | ||||||
| 5. | The installed media size is different from | 5. | Turn the power off then on again. | ||||||
|
| the programmed size. |
| Set the correct media size. | ||||||
|
|
|
| → Feed the media. | ||||||
| 6. | The feed gap sensor cannot see the | 6. | Set the threshold (see page | ||||||
|
| difference between the print area and |
| Else | ||||||
|
| the gap. |
| Turn the power off and call your | ||||||
|
|
|
| Authorized Service representative. | ||||||
|
|
|
|
|
| |||||
HEAD OPEN | Feed or printing has been attempted while | Lower the print head or raise the pinch | ||||||||
∗∗∗∗ | the print head is raised or the pinch roller | roller lever. | ||||||||
| lever is depressed. | → Press the |
|
| key. | |||||
|
| RESTART | ||||||||
|
|
|
|
|
|
|
|
|
|
|
NO PAPER | The media has run out. | Load new media. | ||||||||
∗∗∗∗ |
|
| → Press the |
| key. | |||||
|
| RESTART | ||||||||
|
|
|
|
|
|
|
|
|
|
|
NO RIBBON | The ribbon has run out. | Load a new ribbon. | ||||||||
∗∗∗∗ |
|
| → Press the | RESTART | key. | |||||
|
|
|
|
|
|
|
|
|
|
|