12. TROUBLESHOOTING | |
| 12. TROUBLESHOOTING |
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Error Message | Problem |
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| Solution | |||
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EXCESS HEAD | The print head is too hot. | Turn the power off and decrease the | ||||||
TEMP. |
| print head temperature. | ||||||
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HEAD ERROR | This message is displayed when sending | 1. Restart the printing by pressing | ||||||
| the head broken check command ([ESC] | the | RESTART | key. | ||||
| HD001 [LF] [NUL]) and the print head has a | 2. Replace the print head. | ||||||
| broken element. |
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RIBBON ERROR | There is a fault with the ribbon sensor. | Turn the power off. Contact your | ||||||
∗∗∗∗ |
| Authorized Service representative. | ||||||
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CUTTER ERROR | Media is jammed in the cutter. | Remove the jammed media and | ||||||
∗∗∗∗ |
| feed the undamaged media through | ||||||
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| the cutter. | ||||||
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| → Press the | RESTART | key. | ||||
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| Else |
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| Turn the power off and contact your | ||||||
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| Authorized Service representative. | ||||||
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FLASH WRITE | An error has occurred when loading data | 1. Turn the power off, | ||||||
ERROR | onto a flash memory card or ATA card. | memory card or ATA card and try | ||||||
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| again. | ||||||
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| 2. Replace the flash memory card | ||||||
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| or ATA card and retry. | ||||||
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| 3. Turn the power off and contact | ||||||
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| your Authorized Service | ||||||
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| representative. | ||||||
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FORMAT | An error has occurred while formatting a | 1. Turn the power off, | ||||||
ERROR | flash memory card or ATA card. | memory card or ATA card and try | ||||||
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| again. | ||||||
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| 2. Replace the flash memory card | ||||||
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| or ATA card and retry. | ||||||
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| 3. Turn the power off and contact | ||||||
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| your Authorized Service | ||||||
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| representative. | ||||||
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FLASH | No more data can be saved in the flash | Replace the card with a new one | ||||||
MEMORY FULL | memory card or ATA card. | and | ||||||
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| (In case of flash memory card, only | ||||||
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| 4MB cards can be used.) | ||||||
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COMMUNICATION | A communication error has occurred with | Turn the | power off then on again or | |||||
ERROR | the host. | press the | RESTART | key. | ||||
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| Check the program data. | ||||||
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| → Call your Authorized Service | ||||||
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| representative if necessary. | ||||||
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