Questions and
Q Why is the DTV main menu unavailable?
A Analogue mode is selected. Press and hold Bto select DTV.
Q Why are some of the menus locked?
A Lock Menu has been enabled (see 'Parental Controls' page).
Q Why is the digital channel locked?
A The channel has been selected in Locked Programmes (see 'Digital Settings' section).
Q Whyviewed?can only certain digital channels be
A A Favourite list has been selected (see 'Favourite Programmes' section), set the feature to ALL
PROGS or change channels by using the number buttons.
Q Why are some of the digital subscription channels unavailable?
A Your subscription needs upgrading. Contact your service provider.
Q Why is the soundtrack in English when a different audio language has been selected?
A The programme is currently being broadcast with an English soundtrack only.
Q Why is there incorrect or no sound when in DTV mode?
A Press OI/II to check if the hard of hearing option has been selected.
Answers continued
Q What can be done if the PIN number has been forgotten?
A Use the Master PIN code of 1276, then change to a number of your choice. Ensure that
can use the Master PIN by removing the Owner’s Manual.
Q Why are there vertical stripes on the screen when in PC mode?
A The Sampling clock may need adjustment. Select PC Setting from the SET UP menu, highlight
Sampling clock and adjust until the lines clear.
Q Why are there horizontal stripes and/or blurred images on the screen when in PC mode?
A The Clock phase may need adjustment. Select PC Setting from the SET UP menu, highlight
Clock phase and adjust until the picture clears.
Q Why when digital subtitles have been selected are they not showing on screen?
A Subtitles are not currently being transmitted by the broadcaster.
Q Why is there no digital text service?
A The digital programme being viewed is not broadcasting digital text. Try another digital
programme.
Q Why are there problems with analogue text?
A Good performance of text depends on a good strong broadcast signal. This normally requires a
roof or loft aerial. If the text is unreadable or garbled, check the aerial. Go to the main index page of the text service and look for the User Guide. This will explain the basic operation of text in some detail. If further information is needed on how to use text see the
text section.
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