Transition Networks |
Warranty
Limited lifetime warranty
What the warranty does not cover
Warranty Service
Who to contact for returns
How and where to send the returns
Effective for products shipped May 1, 1999 and after, every Transition Networks’ labeled product will be free from defects in material and workmanship for its lifetime. This warranty covers the original user only and is not transferable.
This warranty does not cover damage from accident, acts of God, neglect, contamination, misuse or abnormal conditions of operation or handling, including
Transition Networks will at its option:
•Repair the defective product to functional specification at no charge
•Replace the product with an equivalent functional product
•Refund the purchase price of a defective product
To return a defective product for warranty coverage, contact Transition Networks’ technical support department for a return authorization number (RAN). Transition’s technical support department can be reached through any of the following means:
Technical Support is available 24 hours a day:
•Tel:
•Fax:
•Email: techsupport@transition.com
•Live web chat: Transition Now
•Voicemail:
•All messages will be answered within one hour
Send the defective product postage and insurance prepaid to the following address:
CSI Material Management Center
c/o Transition Networks 10900 Red Circle Drive
Minnetonka, MN 55343 U.S.A.
Attn: RETURNS DEPT: Credit Return Authorization (CRA)# or Return Material Authorization (RMA) # ___________
Failure to protect the product during shipping may void this warranty. The return authorization number must be written on the outside of the carton to ensure its acceptance. We cannot accept delivery of any equipment sent to us without a CRA or RMA number.
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