Appendix A - Troubleshooting
Network Diagnostics
This screen allows you to perform a "Ping" or a "DNS lookup". These activities can be useful in solving network problems.
An example Network Diagnostics screen is shown below.
Figure 42: Network Diagnostics Screen
Data - Network Diagnostics Screen
Ping
IP Address | Enter the IP address you wish to ping. The IP address can be on your |
| LAN, or on the Internet. Note that if the address is on the Internet, |
| and no connection currently exists, you could get a "Timeout" error. |
| In that case, wait a few seconds and try again. |
|
|
Ping Button | After entering the IP address, click this button to start the "Ping" |
| procedure. The results will be displayed in the Ping Results pane. |
|
|
DNS Lookup |
|
Internet name | Enter the Domain name or URL for which you want a DNS (Domain |
| Name Server) lookup. Note that if the address in on the Internet, and |
| no connection currently exists, you could get a "Timeout" error. In |
| that case, wait a few seconds and try again. |
|
|
Lookup Button | After entering the Domain name/URL, click this button to start the |
| "DNS Lookup" procedure. |
|
|
Routing |
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|
Display
Click this button to display the internal routing table. This informa- tion can be used by Technical Support and other staff who understand Routing Tables.
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