TROJAN REPAIRS PROCEDURE
1. Procedure for repairs
Should you experience any faults or breakdowns on your Trojan Solo 200 product, please adhere to the following procedure to have the fault rectifi ed speedily and professionally.
•Do not return the product to the store*
•Call 08 9301 5557 to log the faulty product (under warranty or out of warranty)
•The operator or technical advisor will try identify the fault, and will book a service team call out.
•The service team will endevour to fi x the problem in your home on an agreed date and time.
•Only if the fault cannot be repaired in the convenience of your home, will the service team take the faulty product back to the service center.
•Items repaired in our service center will be returned to your home on an agreed date and time.
* Note:
Should you live in an outlying area, it may be neccessary to return the product to the store nearest to you.Our service operator will advise you of your repair procedure.
2.Cost of Repairs
2.1Under warranty
•Any items still under warranty will be repaired free of charge, as long as it complies with the terms and conditions of the warranty. (refer to “warranties” section in this manual)
•Any items that need to be repaired that are NOT covered in the warranty will be for the consumer’s expense. A quote for the repair/replacement of these items will be provided to the consumer for approval prior to repairs being conducted.
2.2Out of Warranty
•Any items that need to be repaired once the warranty has expired will be for the consumer’s expense including call out fees. A quote for the repair/replacement of these items will be provided to the consumer for approval prior to repairs being conducted.
