Troubleshooting
Traveling Out of Range
During a call, if you move your cordless handset too far away from your base, noise may increase. If you pass the range limits of the base, your call will terminate within one minute.
Common Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve your problem, please call our Customer Service Hotline. Please see the back cover page for contact information.
Symptom | Suggestion | |
The charge light won't | • Make sure the AC adapter is plugged into the cradle and wall outlet. | |
illuminate when the | • Make sure the cordless handset is properly seated in the cradle. | |
cordless handset is placed | • Make sure the charging contacts on the cordless handset and charger are | |
in the cradle. | clean. | |
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The audio sounds weak | • Move the handset and/or base away from metal objects or appliances and try again. | |
• Press [delete/channel] during a call to help eliminate background noise. | ||
and/or scratchy. | ||
• Make sure that the cordless handset is not too far from the base. | ||
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| • Check both ends of the telephone cord. | |
| • Make sure the AC adapter is plugged into the base and wall outlet. | |
Can't make or receive calls. | • Disconnect the AC adapter for a few minutes. Then reconnect it. | |
| • Make sure that the cordless handset is not too far from the base. | |
| • Check the dialing mode used by your telephone company. | |
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