Important Information

Solving Problems

If you have any trouble with your phone, check this section first. If you need help, call our Customer Care Line listed on the front cover.

General problems

 

Possible solutions

No station can make or receive

xxCheck the telephone cord connection.

calls.

 

 

xxDisconnect the base AC adapter for a few

 

 

minutes; then reconnect it.

 

 

 

 

 

 

 

A handset can’t make or

 

xxMove the handset closer to the base.

receive calls.

 

 

 

 

 

 

 

 

 

The corded handset can

 

xxCheck the power connection to the base. If the

make calls but the cordless

 

base is unplugged or the power goes out, only

handset(s) cannot.

 

the corded handset can make and receive calls.

 

 

 

 

A station can make calls, but it

xxMake sure the ringer is turned on.

won’t ring.

 

 

xxMake sure Silent Mode is turned off (see p. 15).

 

 

 

 

A handset is not working.

 

xxCharge the battery for 15-20 hours.

 

xxCheck the battery connection.

 

 

 

 

 

 

 

The phone keeps ringing when

xxYou may have to change the line mode. Contact

I answer on an extension.

 

Customer Service for instructions.

 

 

 

 

Audio issues

Possible solutions

Callers sound

xxMove the handset closer to the base.

xxKeep the handset’s battery fully charged.

weak or soft.

xxIncrease the earpiece volume.

 

 

 

 

 

xxCheck for interference from appliances (microwave ovens, TVs,

 

etc.) or wireless devices (baby monitors, WiFi equipment, etc.).

 

Move the handset or base away from the interference source.

There’s a lot of

xxTry to adjust the audio tone. During a call, press Tone to cycle

noise or static

through the three audio tone options: Low Tone, Natural Tone

(recommended for hearing aid users), or High Tone. (The tone

on the line

setting appears in the display as you do this.)

 

 

xxIf you use a telecoil hearing aid, turn on T-coil mode (see p. 10).

 

xxIf you have any service that uses the phone line, add a DSL or

 

telephone line filter (see p. 23).

 

 

 

Caller ID problems

Possible solutions

 

 

Caller ID information does

xxLet calls ring twice before answering.

not display.

 

xxMake sure your Caller ID service is active.

 

 

 

 

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Uniden D2998-2, D2998-4, D2998-5, D2998-3 manual Important Information, Solving Problems, General problems Possible solutions