Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion |
The charge LED won’t illuminate | • Make sure the AC adapter is plugged into the base |
when the handset is placed in | (or the charger (for |
the cradle. | • Make sure the handset is properly seated in the base. |
| • Make sure the charging contacts on the handset and the base |
| (or the charger (for |
The audio sounds weak | • Move the handset and/or base to a different location away from |
and/or scratchy. | metal objects or appliances and try again. |
| • Make sure that you are not too far from the base. |
Can’t make or receive calls. | • Check both ends of the base telephone line cord. |
| • Make sure the AC adapter is plugged into the base and wall outlet. |
| • Disconnect the AC adapter for a few minutes, then reconnect it. |
| • Remove the base ID (see “Replacing the Base Setting” on page 30) and |
| register the handset (see “Register the Handset” on page 65). |
| • Make sure that you are not too far from the base. |
| • If an outside call is already established, you may not be able to make |
| another outside call. |
Can’t make an internal call. | • Make sure that the receiving handset is not already in use. |
| • Make sure that the handset or the base is in the standby mode. |
| • When a handset is recording a conversation, an intercom call from the base is not |
| available. Make sure a handset is not recording a conversation. |
The handset or the base doesn’t ring | • Charge the batteries in the handset for |
or receive an intercom call. | the base or charging cradle. |
| • The handset may be too far away from the base unit. |
| • Place the base unit away from appliances or metal objects. |
| • Remove the base ID (see “Replacing the Base Setting” on page 30) and |
| register the handset (see “Register the Handset” on page 65). |
“Unavailable” appears in | • Make sure that another handset(s) or the base is not in use, and try the phone again. |
the display. | • Make sure that you are not too far from the base. |
Severe noise interference. | • Keep the handset away from microwave ovens, computers, |
| remote control toys, wireless microphones, alarm systems, intercoms, |
| room monitors, fluorescent lights, and electrical appliances. |
| • Move to another location or turn off the source of interference. |
[ 72 ] T R O U B L E S H O O T I N G
