Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom

Suggestion

The charge LED won’t illuminate

• Make sure the AC adapter is plugged into the base

when the handset is placed in

(or the charger (for DCT5280-2 only)) and wall outlet.

the cradle.

• Make sure the handset is properly seated in the base.

 

• Make sure the charging contacts on the handset and the base

 

(or the charger (for DCT5280-2 only)) are clean.

The audio sounds weak

• Move the handset and/or base to a different location away from

and/or scratchy.

metal objects or appliances and try again.

 

• Make sure that you are not too far from the base.

Can’t make or receive calls.

• Check both ends of the base telephone line cord.

 

• Make sure the AC adapter is plugged into the base and wall outlet.

 

• Disconnect the AC adapter for a few minutes, then reconnect it.

 

• Remove the base ID (see “Replacing the Base Setting” on page 30) and

 

register the handset (see “Register the Handset” on page 65).

 

• Make sure that you are not too far from the base.

 

• If an outside call is already established, you may not be able to make

 

another outside call.

Can’t make an internal call.

• Make sure that the receiving handset is not already in use.

 

• Make sure that the handset or the base is in the standby mode.

 

• When a handset is recording a conversation, an intercom call from the base is not

 

available. Make sure a handset is not recording a conversation.

The handset or the base doesn’t ring

• Charge the batteries in the handset for 17-20 hours by placing the handset on

or receive an intercom call.

the base or charging cradle.

 

• The handset may be too far away from the base unit.

 

• Place the base unit away from appliances or metal objects.

 

• Remove the base ID (see “Replacing the Base Setting” on page 30) and

 

register the handset (see “Register the Handset” on page 65).

Unavailable” appears in

• Make sure that another handset(s) or the base is not in use, and try the phone again.

the display.

• Make sure that you are not too far from the base.

Severe noise interference.

• Keep the handset away from microwave ovens, computers,

 

remote control toys, wireless microphones, alarm systems, intercoms,

 

room monitors, fluorescent lights, and electrical appliances.

 

• Move to another location or turn off the source of interference.

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Uniden DCT5280 manual Troubleshooting, Symptom Suggestion