Detecting product problems, Troubleshooting checklist | HP 9000Lmfp

7 Problem solving

145

Detecting product problems

Troubleshooting checklist

zPrint job on custom paper does not fit correctly

zProblems with the stapler/stacker

zProblems with the multifunction finisher

Note	For more information about the HP output devices, see the use guide that came with the device.

Correcting output quality problems

Image 145

HP 9000Lmfp manual Detecting product problems, Troubleshooting checklist, Problem solving 145

Contents

Hp LaserJet 9000mfp hp LaserJet 9000Lmfp Trademark Credits Copyright and License Contents Walk-up copying Digital sendingPrinting Page Problem solving Product maintenance Product memory and expansion Specifications Control panel menus Administration tasks Printer commandsRegulatory information Basics Basics Features and benefits of the product Features and benefits of the productCopying and sending Print cartridge Input Paper-handling optionsOutput Firmware updates Environmental featuresConnectivity Windows users HP EIO hard diskMacintosh users Helpful software for increased flexibility System Administrator ClientWindows software Macintosh software Basics Drivers included with the product DriversChoose the right driver for your needs PCL 5e Additional drivers Driver help Document Defaults or Properties To gain access to the Windows driverSoftware for Windows Properties Apple LaserWriter driver, version 8.6 or later Software for Macintosh computersHP LaserJet Utility Macintosh Fonts Print this topic Help systemHelp system Control panel OverviewOverview Control panel layout Control panel layout Features/Keys Function Control panel features Status bar Control panel navigationControl panel navigation OK button Cancel button Original Control panel default touch screenSend Options Reduce/Enlarge button Copy Image modificationSend Options To describe an original Light Indication Interpreting control panel lightsInterpreting control panel lights Digital sending Digital sending Introduction to digital sending Digital-sending basicsDigital-sending basics Touch Send Options Sending documents Sending a document to multiple recipients Changing the settingsScan Preferences Select Black and White or Color Using the auto-complete function Using the address book Using the address bookCreating a recipient list More information More information Walk-up copying Walk-up copying To make copies using the default settings Copying using the default settings one-touch copyingBasic copying instructions Basic copying instructions Copying using user-defined settings Ordering Š Pages per sheet Select 1, 2, 4, or BookletŠ Borders Select Border or No Border Copying using the ADF Copying using the scanner glassCopying books Touch Describe Original Creating a stored job Touch Copy Settings Selecting the output bin Selecting the output bin To select an output location from the control panel Selecting an output locationTouch Advanced Altering the image Adjust the contrastReduce or enlarge Enhance the document Density Sharpness Printing Printing Type of media Tray Duplexed Orient media like this Orienting mediaOrienting media Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Printing Type of media Tray Duplexed Orient media like this To print Basic printing instructionsŠ Custom Basic printing instructions Printing Printing envelopes Printing envelopes To load envelopes in Tray To change the fuser levers To print envelopes from a program Printing labels Printing special paperFailure to follow these instructions can damage the product Printing special paper Printing transparencies Printing full-bleed paper Saving product setup information Using features in the driverNew driver features Product collation To print a different first Different firstDifferent first Printing multiple pages on one sheet of paper Blank backPrinting left-to-right Blank back Customizing Tray 1 operation Printing from Tray 1 when the loaded paper is requestedManually feeding paper from Tray Customizing Tray 1 operation Benefits of printing by type and size of paper Printing by type and size of paperPrinting by type and size of paper To print by type and size of paper To gain access to the job storage features Job retention featuresJob retention features For Windows Releasing private jobs Printing a private jobTo create private jobs To release private jobs To delete private jobs Deleting a private job Printing a stored job Storing a print jobTo create stored jobs To print a stored job To delete a stored job Deleting a stored job To create QuickCopy jobs Creating a QuickCopying jobCreating a QuickCopying job To print more copies of a QuickCopy job Printing additional copies of QuickCopy jobs To delete a QuickCopy job Deleting a QuickCopy job Printing the remaining copies of a held job Proofing and holding a jobTo create a proof and hold job To print a proof and hold job To delete a proof and hold job Deleting a held job Printing with the optional HP Fast InfraRed FIR Receiver Setting up to print with WindowsPrinting with the optional HP Fast InfraRed FIR Receiver To print a job Printing a job using FIR Interrupting and resuming printing Interrupting and resuming printing Making booklets Making booklets Product maintenance Product maintenance Cleaning the ADF delivery system Cleaning the productCleaning the product Product maintenance To clean the top ADF glass strip To clean the ADF rollers Product maintenance Do not pour or spray liquids directly onto the scanner glass Cleaning the scanner glass Managing the print cartridge Print cartridge authenticationNon-HP print cartridge Print cartridge storage Using product software Using the product control panelChecking the toner level Print cartridge is low Print cartridge conditionsPrint cartridge is out Print cartridge conditions Shaking the print cartridge Using the product cleaning Problem solving Problem solving Clearing jams Clearing jams Bin Jam locations To clear jams in Tray Clearing jams from the input tray areas To clear jams inside the right door To clear jams in Trays 2 Problem solving 100 To clear jams in the duplex printing accessory Clearing jams from the duplex printing accessory duplexerProblem solving 101 Problem solving 102 Clearing jams from the output areas Only the stacker has the wire on BinTo clear jams in the stacker or stapler/stacker 103 Clearing jams 104 Clearing jams To clear jams in the multifunction finisher Problem solving 105 106 Clearing jams 107 Clearing jams To clear jams in the left door fuser area Problem solving 108 109 Clearing jams To clear a staple jam from the stapler/stacker 110 Clearing jams Problem solving 111 To clear a staple jam from the multifunction finisher Problem solving 112 113 Clearing jams 114 Clearing jams Problem solving 115 Situation Solution Problem solving 116Solving repeated paper jams Problem solving 117 Using the product help systemUnderstanding product messages If a message persists Resolving control panel messages Problem solving 118Message Explanation or recommended action Problem solving 119 Problem solving 120 Problem solving 121 Problem solving 122 Type Size Problem solving 123 Expansion on Problem solving 124 Problem solving 125 Problem solving 126 Problem solving 127 Problem solving 128 Problem solving 129 Problem solving 130 Problem solving 131 Problem solving 132 Touch Continue Problem solving 133 Problem solving 134 Problem solving 135 Problem solving 136 Problem solving 137 Problem solving 138 Correcting output quality problemsCorrecting output quality problems Image defect table Problem solving 139 Light print or fade Problem solving 140Specks Dropouts Gray background Problem solving 141Toner smear Loose toner Repeating defects Problem solving 142Misformed characters Skew Curl or wave Problem solving 143Wrinkles or creases Preventing wrinkles on envelopes Problem solving 144To prevent wrinkles on envelopes Troubleshooting checklist Detecting product problemsProblem solving 145 Problem solving 146 Determining product problemsSituation/MessageSolution Problem solving 147 Situation/Message Solution Problem solving 148 Problem solving 149 Software, computer, and product interface problems Select an alternate PPD See Selecting an alternate PPD on Problem solving 150 Problem solving 151 Problem solving 152 Problem solving 153 Macintosh computers on Problem solving 154 Properly See Configuration page on Problem solving 155 Problem solving 156 Problem solving 157 Flexibility on Problem solving 158 Configuration page on Problem solving 159 Problem solving 160 Problem solving 161 Problem solving 162 Problem solving 163 Cabling configurations Selecting an alternate PPD Problem solving 164To select an alternate PPD Renaming the product Communicating with an optional HP Jetdirect print server Problem solving 165HP Jetdirect 610N 10/100TX Print Server Problem solving 166 Problem solving 167 Checking the product configurationChecking the product configuration To print an information Menu map Problem solving 168 Problem solving 169 Configuration Problem solving 170 Supplies status Problem solving 171 Usage Problem solving 172 PCL or PS font list Problem solving 173 File directory Problem solving 174 Jetdirect Problem solving 175 Event log Problem solving 176 Printing a paper path test Problem solving 177To print an event log To print a paper path test Specifications 178 Specifications Specifications 179 Paper weight equivalence tableShaded areas indicate a standard weight for that grade Specifications 180 Printing supplies Part number Description or use HP LaserJet Paper Specifications 182HP Printing Paper HP MultiPurpose Paper HP Office Paper Specifications 183HP Office Recycled Paper Envelope margins Specifications 184Type of address Top margin Left margin Control panel menus 185 Control panel menus Control panel menus 186 Control panel menus 187 Retrieve job menuRetrieve job menu Control panel menus 188 Information menuExplanation Information menu Control panel menus 189 Paper handling menuValues Explanation Paper handling menu Control panel menus 190 Configure device menu Configure device menuOriginals submenu Control panel menus 191 Control panel menus 192 Control panel menus 193 Copying submenu Control panel menus 194 Control panel menus 195 Enhancement submenu Control panel menus 196 Sending submenu Control panel menus 197 Printing submenu Control panel menus 198 Control panel menus 199 Control panel menus 200 Control panel menus 201 Control panel menus 202 Print quality submenuPrinted on the back Control panel menus 203 Control panel menus 204 Control panel menus 205 System setup submenu Control panel menus 206 For more information, see Managing the print cartridge on Control panel menus 207 Control panel menus 208 Control panel menus 209 Control panel menus 210 Submenu Control panel menus 211 Parallel input submenu Control panel menus 212 EIO submenu Options Values Explanation Control panel menus 213 Or browsing the embedded Web server Control panel menus 214 Control panel menus 215 Control panel menus 216 Resets submenu Control panel menus 217 Product memory and expansion 218 Product memory and expansion Product memory and expansion 219 Determining memory requirementsDetermining memory requirements Slot label on Configuration Formatter board Description Installing memoryInstalling memory Product memory and expansion 220 Product memory and expansion 221 To install DIMMs Product memory and expansion 222 Product memory and expansion 223 Installing memory Checking memory installation Checking memory installationProduct memory and expansion 224 Product memory and expansion 225 Saving resources permanent resourcesSaving resources permanent resources Installing EIO cards/mass storage Installing EIO cards/mass storageProduct memory and expansion 226 EIO Printer commands 227 Printer commands PCL 5e Printer commands 228 Escape character Understanding PCL 5e printer command syntax Combining escape sequences Printer commands 230 Selecting PCL 5e fonts Printer commands 231Selecting PCL 5e fonts Printer commands 232 Common PCL 5e printer commandsFunction Command Options # Job control commands Control commands Printer commands 233 Programming hints Printer commands 234 Language selection Printer commands 235Font selection See Information menu on Printer commands 236 Regulatory information 237 Regulatory information Protecting the environment Environmental product stewardship programRegulatory information 238 HP LaserJet product eliminates Product design reduces Regulatory information 239Toner consumption Paper use Non-US returns US returns Regulatory information 241 Material safety dataMaterial restrictions Sheet Regulatory information 242 Extended warrantySpare parts Consumables Administration tasks 243 Administration tasks Administration tasks 244 Embedded Web access serverEmbedded Web access server Dynamic Host Configuration Protocol Dhcp Configuring and verifying an IP addressVerifying the TCP/IP configuration TCP/IP assignment Automatic discovery Administration tasks 246 HP Web JetAdminChanging an IP address Embedded Web server Administration tasks 247 Ldap addressing settings Digital sending configuration appletAdministration tasks 248 Digital sending configuration applet Administration tasks 249 Preferences settings Using your e-mail client Using Find Send GatewaysAdministration tasks 250 Touch Configure Device To change a control panel setting Using control panel menusAdministration tasks 251 Using control panel menus HP Disk Management Utility Administration tasks 252HP Disk Management Utility HP Jetdirect Printer Installer for Unix HP Web JetAdmin softwareChecking the toner level using HP Web JetAdmin Software for networks Administration tasks 254 Diagnostics menuDiagnostics menu 255 SymbolsNumbers Cables 256 257 258 259 260 261 HP First 262 Jams 263 264 Macintosh 265 266 267 268 269 Quality 270 Saving 271 272 273 Unix 274 275 276 277 278