7 Problem solving | 160 |
Situation | Solution |
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Product is usually slow to respond.
zProduct speed is highly dependent on how your software application is set up, which driver you are using, and how much traffic is on the network. See the star t guide for configuration information.
zYou might need to add more memory (See “Installing memory” on page 220).
Product port problem. | Check that your computer port is configured and working properly. One way to check |
| this is to connect another product to that port on your computer and print from a |
| program you know works. |
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Product prints only part of a page or document.
The connection has been broken during transmission. If you move the portable device during transmission, the connection can be broken.
Product prints wrong fonts or formats.
zThe font is not present in the product and must be downloaded from your program, or the proper font DIMM must be installed. Check your program to make sure the correct driver has been installed and configured. To verify that the font you want is available, print a PS or PCL font list (See “Information menu” on page 188).
zYour software selected a substitute font for one that is not available in the product. (See your software program manual for more information about font selection.)
Correcting output quality problems