7 Problem solving

132

Message

Explanation or recommended action

 

 

41.3UNEXPECTED SIZE A tray (xx) is loaded with paper that is longer or shorter in the feed direction than the size

TRAY xx

configured for the tray.

alternates with

Touch Continue to get to TRAY xx SIZE=. Reconfigure the size in a tray so the product will use

 

a tray with the size required for the print job.

To change size

touch

Continue

If the error does not clear, turn the product off, then turn the product on.

 

If this message persists, contact an HP-authorized service or support provider (see the

 

introduce guide on the product CD, or go to www.hp.com/support/lj9000).

 

 

41.5UNEXPECTED TYPE TRAY xx

alternates with

To change type touch Continue

The tray (xx) is loaded with paper that is not the same type configured for the tray.

Touch Continue to get to TRAY xx TYPE=. Reconfigure the size in a tray so the product will use a tray with the type required for the print job.

If the error does not clear, turn the product off, then turn the product on.

If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000).

49.xxxxx

A critical firmware error has occurred.

 

If this message persists, contact an HP-authorized service or support provider (see the

 

introduce guide on the product CD, or go to www.hp.com/support/lj9000).

 

 

50.x FUSER ERROR

A fuser error has occurred.

 

If this message persists, contact an HP-authorized service or support provider (see the

 

introduce guide on the product CD, or www.hp.com/support/lj9000).

 

 

51.x

PRINTER ERROR

alternates with

To continue cycle power

A temporary printing error occurred.

Turn the product off, then turn the product on.

If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or www.hp.com/support/lj9000).

Understanding product messages