7 Problem solving

131

Message

Explanation or recommended action

 

 

30.00.01SCANNER I/O The product and the copy processor are not communicating. Check for a disconnected cable.

FAILURE

Turn the product off, and then turn the product on.

CHECK CABLES AND

CYCLE POWER

30.00.02SCANNER I/O The high-speed-copy connect card was not detected. The copy connect card either is not

FAILURE

 

installed or failed initialization.

CHECK COPY CONNECT

 

CARD

 

 

 

 

30.01.yy SCAN FAILURE

The product fails to scan correctly. Turn the product off, then turn the product on.

 

 

If this message persists, contact an HP-authorized service or support provider (see the

 

 

introduce guide on the product CD, or www.hp.com/support/lj9000).

 

 

40 BAD SERIAL

A serial data error (parity, framing, or line overrun) occurred during the reception of data from

TRANSMISSION

 

the computer.

 

 

Touch Continue to clear the error message and continue printing.

 

 

 

40 EIO x BAD

 

The connection between the product and the EIO card in the specified slot has been broken.

TRANSMISSION

 

Touch Continue to clear the error message and continue printing.

 

 

 

 

 

41.x PRINTER

ERROR

A temporary printing error occurred.

alternates with

Turn the product off, then turn the product on.

To continue

touch

If this message persists, contact an HP-authorized service or support provider (see the

Continue

 

introduce guide on the product CD, or go to www.hp.com/support/lj9000).

Understanding product messages