Problem solving 131 | HP 9000Lmfp instruction

7 Problem solving

131

Message	Explanation or recommended action

30.00.01SCANNER I/O The product and the copy processor are not communicating. Check for a disconnected cable.

FAILURE

Turn the product off, and then turn the product on.

CHECK CABLES AND

CYCLE POWER

30.00.02SCANNER I/O The high-speed-copy connect card was not detected. The copy connect card either is not

FAILURE		installed or failed initialization.
CHECK COPY CONNECT
CARD

30.01.yy SCAN FAILURE		The product fails to scan correctly. Turn the product off, then turn the product on.
		If this message persists, contact an HP-authorized service or support provider (see the
		introduce guide on the product CD, or www.hp.com/support/lj9000).

40 BAD SERIAL		A serial data error (parity, framing, or line overrun) occurred during the reception of data from
TRANSMISSION		the computer.
		Touch Continue to clear the error message and continue printing.

40 EIO x BAD		The connection between the product and the EIO card in the specified slot has been broken.
TRANSMISSION		Touch Continue to clear the error message and continue printing.


41.x PRINTER	ERROR	A temporary printing error occurred.
alternates with		Turn the product off, then turn the product on.
To continue	touch	If this message persists, contact an HP-authorized service or support provider (see the
Continue		introduce guide on the product CD, or go to www.hp.com/support/lj9000).

Understanding product messages

Image 131

HP 9000Lmfp manual Problem solving 131

Contents

Hp LaserJet 9000mfp hp LaserJet 9000Lmfp Trademark Credits Copyright and License Contents Printing Digital sendingWalk-up copying Page Problem solving Product maintenance Product memory and expansion Specifications Control panel menus Regulatory information Printer commandsAdministration tasks Basics Basics Print cartridge Features and benefits of the productFeatures and benefits of the product Copying and sending Output Paper-handling optionsInput Connectivity Environmental featuresFirmware updates Macintosh users HP EIO hard diskWindows users Macintosh software System Administrator ClientHelpful software for increased flexibility Windows software Basics PCL 5e DriversDrivers included with the product Choose the right driver for your needs Additional drivers Driver help Properties To gain access to the Windows driverDocument Defaults or Properties Software for Windows Fonts Software for Macintosh computersApple LaserWriter driver, version 8.6 or later HP LaserJet Utility Macintosh Help system Help systemPrint this topic Overview OverviewControl panel Control panel layout Control panel layout Features/Keys Function Control panel features Control panel navigation Control panel navigationStatus bar OK button Cancel button Reduce/Enlarge button Control panel default touch screenOriginal Send Options To describe an original Image modificationCopy Send Options Interpreting control panel lights Interpreting control panel lightsLight Indication Digital sending Digital sending Digital-sending basics Digital-sending basicsIntroduction to digital sending Touch Send Options Sending documents Scan Preferences Select Black and White or Color Changing the settingsSending a document to multiple recipients Using the auto-complete function Creating a recipient list Using the address bookUsing the address book More information More information Walk-up copying Walk-up copying Basic copying instructions Copying using the default settings one-touch copyingTo make copies using the default settings Basic copying instructions Copying using user-defined settings Š Borders Select Border or No Border Š Pages per sheet Select 1, 2, 4, or BookletOrdering Touch Describe Original Copying using the scanner glassCopying using the ADF Copying books Creating a stored job Touch Copy Settings Selecting the output bin Selecting the output bin Touch Advanced Selecting an output locationTo select an output location from the control panel Enhance the document Adjust the contrastAltering the image Reduce or enlarge Density Sharpness Printing Printing Orienting media Orienting mediaType of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Printing Type of media Tray Duplexed Orient media like this Basic printing instructions Basic printing instructionsTo print Š Custom Printing Printing envelopes Printing envelopes To load envelopes in Tray To change the fuser levers To print envelopes from a program Printing special paper Printing special paperPrinting labels Failure to follow these instructions can damage the product Printing transparencies Printing full-bleed paper Product collation Using features in the driverSaving product setup information New driver features Different first Different firstTo print a different first Blank back Blank backPrinting multiple pages on one sheet of paper Printing left-to-right Customizing Tray 1 operation Printing from Tray 1 when the loaded paper is requestedCustomizing Tray 1 operation Manually feeding paper from Tray Printing by type and size of paper Printing by type and size of paperBenefits of printing by type and size of paper To print by type and size of paper For Windows Job retention featuresTo gain access to the job storage features Job retention features To release private jobs Printing a private jobReleasing private jobs To create private jobs To delete private jobs Deleting a private job To print a stored job Storing a print jobPrinting a stored job To create stored jobs To delete a stored job Deleting a stored job Creating a QuickCopying job Creating a QuickCopying jobTo create QuickCopy jobs To print more copies of a QuickCopy job Printing additional copies of QuickCopy jobs To delete a QuickCopy job Deleting a QuickCopy job To print a proof and hold job Proofing and holding a jobPrinting the remaining copies of a held job To create a proof and hold job To delete a proof and hold job Deleting a held job Printing with the optional HP Fast InfraRed FIR Receiver Setting up to print with WindowsPrinting with the optional HP Fast InfraRed FIR Receiver To print a job Printing a job using FIR Interrupting and resuming printing Interrupting and resuming printing Making booklets Making booklets Product maintenance Product maintenance Cleaning the product Cleaning the productCleaning the ADF delivery system Product maintenance To clean the top ADF glass strip To clean the ADF rollers Product maintenance Do not pour or spray liquids directly onto the scanner glass Cleaning the scanner glass Print cartridge storage Print cartridge authenticationManaging the print cartridge Non-HP print cartridge Checking the toner level Using the product control panelUsing product software Print cartridge conditions Print cartridge conditionsPrint cartridge is low Print cartridge is out Shaking the print cartridge Using the product cleaning Problem solving Problem solving Clearing jams Clearing jams Bin Jam locations To clear jams in Tray Clearing jams from the input tray areas To clear jams inside the right door To clear jams in Trays 2 Problem solving 100 Problem solving 101 Clearing jams from the duplex printing accessory duplexerTo clear jams in the duplex printing accessory Problem solving 102 103 Clearing jams Only the stacker has the wire on BinClearing jams from the output areas To clear jams in the stacker or stapler/stacker 104 Clearing jams To clear jams in the multifunction finisher Problem solving 105 106 Clearing jams 107 Clearing jams To clear jams in the left door fuser area Problem solving 108 109 Clearing jams To clear a staple jam from the stapler/stacker 110 Clearing jams Problem solving 111 To clear a staple jam from the multifunction finisher Problem solving 112 113 Clearing jams 114 Clearing jams Problem solving 115 Solving repeated paper jams Problem solving 116Situation Solution If a message persists Using the product help systemProblem solving 117 Understanding product messages Message Explanation or recommended action Problem solving 118Resolving control panel messages Problem solving 119 Problem solving 120 Problem solving 121 Problem solving 122 Type Size Problem solving 123 Expansion on Problem solving 124 Problem solving 125 Problem solving 126 Problem solving 127 Problem solving 128 Problem solving 129 Problem solving 130 Problem solving 131 Problem solving 132 Touch Continue Problem solving 133 Problem solving 134 Problem solving 135 Problem solving 136 Problem solving 137 Image defect table Correcting output quality problemsProblem solving 138 Correcting output quality problems Problem solving 139 Dropouts Problem solving 140Light print or fade Specks Loose toner Problem solving 141Gray background Toner smear Skew Problem solving 142Repeating defects Misformed characters Wrinkles or creases Problem solving 143Curl or wave To prevent wrinkles on envelopes Problem solving 144Preventing wrinkles on envelopes Problem solving 145 Detecting product problemsTroubleshooting checklist Situation/MessageSolution Determining product problemsProblem solving 146 Problem solving 147 Situation/Message Solution Problem solving 148 Problem solving 149 Software, computer, and product interface problems Select an alternate PPD See Selecting an alternate PPD on Problem solving 150 Problem solving 151 Problem solving 152 Problem solving 153 Macintosh computers on Problem solving 154 Properly See Configuration page on Problem solving 155 Problem solving 156 Problem solving 157 Flexibility on Problem solving 158 Configuration page on Problem solving 159 Problem solving 160 Problem solving 161 Problem solving 162 Problem solving 163 Cabling configurations Renaming the product Problem solving 164Selecting an alternate PPD To select an alternate PPD HP Jetdirect 610N 10/100TX Print Server Problem solving 165Communicating with an optional HP Jetdirect print server Problem solving 166 To print an information Checking the product configurationProblem solving 167 Checking the product configuration Menu map Problem solving 168 Problem solving 169 Configuration Problem solving 170 Supplies status Problem solving 171 Usage Problem solving 172 PCL or PS font list Problem solving 173 File directory Problem solving 174 Jetdirect Problem solving 175 Event log Problem solving 176 To print a paper path test Problem solving 177Printing a paper path test To print an event log Specifications 178 Specifications Shaded areas indicate a standard weight for that grade Paper weight equivalence tableSpecifications 179 Specifications 180 Printing supplies Part number Description or use HP MultiPurpose Paper Specifications 182HP LaserJet Paper HP Printing Paper HP Office Recycled Paper Specifications 183HP Office Paper Type of address Top margin Left margin Specifications 184Envelope margins Control panel menus 185 Control panel menus Control panel menus 186 Retrieve job menu Retrieve job menuControl panel menus 187 Information menu Information menuControl panel menus 188 Explanation Paper handling menu Paper handling menuControl panel menus 189 Values Explanation Control panel menus 190 Control panel menus 191 Configure device menuConfigure device menu Originals submenu Control panel menus 192 Control panel menus 193 Copying submenu Control panel menus 194 Control panel menus 195 Enhancement submenu Control panel menus 196 Sending submenu Control panel menus 197 Printing submenu Control panel menus 198 Control panel menus 199 Control panel menus 200 Control panel menus 201 Printed on the back Print quality submenuControl panel menus 202 Control panel menus 203 Control panel menus 204 Control panel menus 205 System setup submenu Control panel menus 206 For more information, see Managing the print cartridge on Control panel menus 207 Control panel menus 208 Control panel menus 209 Control panel menus 210 Submenu Control panel menus 211 Parallel input submenu Control panel menus 212 EIO submenu Options Values Explanation Control panel menus 213 Or browsing the embedded Web server Control panel menus 214 Control panel menus 215 Control panel menus 216 Resets submenu Control panel menus 217 Product memory and expansion 218 Product memory and expansion Determining memory requirements Determining memory requirementsProduct memory and expansion 219 Product memory and expansion 220 Installing memorySlot label on Configuration Formatter board Description Installing memory Product memory and expansion 221 To install DIMMs Product memory and expansion 222 Product memory and expansion 223 Installing memory Product memory and expansion 224 Checking memory installationChecking memory installation Saving resources permanent resources Saving resources permanent resourcesProduct memory and expansion 225 EIO Installing EIO cards/mass storageInstalling EIO cards/mass storage Product memory and expansion 226 Printer commands 227 Printer commands PCL 5e Printer commands 228 Escape character Understanding PCL 5e printer command syntax Combining escape sequences Printer commands 230 Selecting PCL 5e fonts Printer commands 231Selecting PCL 5e fonts Job control commands Common PCL 5e printer commandsPrinter commands 232 Function Command Options # Control commands Printer commands 233 Programming hints Printer commands 234 Font selection Printer commands 235Language selection See Information menu on Printer commands 236 Regulatory information 237 Regulatory information HP LaserJet product eliminates Environmental product stewardship programProtecting the environment Regulatory information 238 Paper use Regulatory information 239Product design reduces Toner consumption Non-US returns US returns Sheet Material safety dataRegulatory information 241 Material restrictions Consumables Extended warrantyRegulatory information 242 Spare parts Administration tasks 243 Administration tasks Embedded Web access server Embedded Web access serverAdministration tasks 244 TCP/IP assignment Automatic discovery Configuring and verifying an IP addressDynamic Host Configuration Protocol Dhcp Verifying the TCP/IP configuration Changing an IP address HP Web JetAdminAdministration tasks 246 Embedded Web server Administration tasks 247 Digital sending configuration applet Digital sending configuration appletLdap addressing settings Administration tasks 248 Administration tasks 249 Preferences settings Touch Configure Device Using Find Send GatewaysUsing your e-mail client Administration tasks 250 Using control panel menus Using control panel menusTo change a control panel setting Administration tasks 251 HP Disk Management Utility Administration tasks 252HP Disk Management Utility Software for networks HP Web JetAdmin softwareHP Jetdirect Printer Installer for Unix Checking the toner level using HP Web JetAdmin Diagnostics menu Diagnostics menuAdministration tasks 254 Numbers Symbols255 Cables 256 257 258 259 260 261 HP First 262 Jams 263 264 Macintosh 265 266 267 268 269 Quality 270 Saving 271 272 273 Unix 274 275 276 277 278