Solving repeated paper jams, Problem solving 116 | HP 9000Lmfp

7 Problem solving

116

Solving repeated paper jams

Situation	Solution

General repeated	1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set
paper jam problems	(See “Printing” on page 46).

	2. Make sure that the paper tray is set for the size of paper installed and that the tray is not
	overloaded with paper.

	3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper,
	try printing from Tray 1.

	4. Do not use previously printed paper or torn, worn, or irregular paper. For recommended paper
	and other paper for your product, see the introduce guide on the product CD, or go to
	www.hp.com/support/lj9000.

	5. Check the paper specifications. (See the introduce guide on the product CD, or got to
	www.hp.com/support/lj9000.) If paper is outside of the recommended specifications, problems can
	occur.

	6. Product might be dirty. Clean the product as described in the introduce guide on the product CD,
	or go to www.hp.com/support/lj9000.

	7. Check that all damaged or jammed paper is removed from product.

Repeated paper	1. The ADF might be dirty. Clean the ADF as described in “Cleaning the ADF delivery system” on
jams in the ADF	page 84.

Note	If paper jams continue, contact your HP-authorized service provider. (See the HP Customer Care section in the
	introduce guide on the product CD, or go to www.hp.com/support/lj9000.)

Clearing jams

Image 116

HP 9000Lmfp manual Solving repeated paper jams, Problem solving 116, Situation Solution

Contents

Hp LaserJet 9000mfp hp LaserJet 9000Lmfp Copyright and License Trademark Credits Contents Printing Digital sendingWalk-up copying Page Product maintenance Problem solving Specifications Control panel menus Product memory and expansion Regulatory information Printer commandsAdministration tasks Basics Basics Features and benefits of the product Features and benefits of the productCopying and sending Print cartridge Output Paper-handling optionsInput Connectivity Environmental featuresFirmware updates Macintosh users HP EIO hard diskWindows users System Administrator Client Helpful software for increased flexibilityWindows software Macintosh software Basics Drivers Drivers included with the productChoose the right driver for your needs PCL 5e Driver help Additional drivers To gain access to the Windows driver Document Defaults or PropertiesSoftware for Windows Properties Software for Macintosh computers Apple LaserWriter driver, version 8.6 or laterHP LaserJet Utility Macintosh Fonts Help system Help systemPrint this topic Overview OverviewControl panel Control panel layout Control panel layout Control panel features Features/Keys Function Control panel navigation Control panel navigationStatus bar Cancel button OK button Control panel default touch screen OriginalSend Options Reduce/Enlarge button Image modification CopySend Options To describe an original Interpreting control panel lights Interpreting control panel lightsLight Indication Digital sending Digital sending Digital-sending basics Digital-sending basicsIntroduction to digital sending Sending documents Touch Send Options Scan Preferences Select Black and White or Color Changing the settingsSending a document to multiple recipients Using the auto-complete function Creating a recipient list Using the address bookUsing the address book More information More information Walk-up copying Walk-up copying Copying using the default settings one-touch copying To make copies using the default settingsBasic copying instructions Basic copying instructions Copying using user-defined settings Š Borders Select Border or No Border Š Pages per sheet Select 1, 2, 4, or BookletOrdering Copying using the scanner glass Copying using the ADFCopying books Touch Describe Original Touch Copy Settings Creating a stored job Selecting the output bin Selecting the output bin Touch Advanced Selecting an output locationTo select an output location from the control panel Adjust the contrast Altering the imageReduce or enlarge Enhance the document Sharpness Density Printing Printing Orienting media Orienting mediaType of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Printing Type of media Tray Duplexed Orient media like this Basic printing instructions To printŠ Custom Basic printing instructions Printing Printing envelopes To load envelopes in Tray Printing envelopes To change the fuser levers To print envelopes from a program Printing special paper Printing labelsFailure to follow these instructions can damage the product Printing special paper Printing transparencies Printing full-bleed paper Using features in the driver Saving product setup informationNew driver features Product collation Different first Different firstTo print a different first Blank back Printing multiple pages on one sheet of paperPrinting left-to-right Blank back Printing from Tray 1 when the loaded paper is requested Customizing Tray 1 operationManually feeding paper from Tray Customizing Tray 1 operation Printing by type and size of paper Printing by type and size of paperBenefits of printing by type and size of paper To print by type and size of paper Job retention features To gain access to the job storage featuresJob retention features For Windows Printing a private job Releasing private jobsTo create private jobs To release private jobs Deleting a private job To delete private jobs Storing a print job Printing a stored jobTo create stored jobs To print a stored job Deleting a stored job To delete a stored job Creating a QuickCopying job Creating a QuickCopying jobTo create QuickCopy jobs Printing additional copies of QuickCopy jobs To print more copies of a QuickCopy job Deleting a QuickCopy job To delete a QuickCopy job Proofing and holding a job Printing the remaining copies of a held jobTo create a proof and hold job To print a proof and hold job Deleting a held job To delete a proof and hold job Printing with the optional HP Fast InfraRed FIR Receiver Setting up to print with WindowsPrinting with the optional HP Fast InfraRed FIR Receiver Printing a job using FIR To print a job Interrupting and resuming printing Interrupting and resuming printing Making booklets Making booklets Product maintenance Product maintenance Cleaning the product Cleaning the productCleaning the ADF delivery system Product maintenance To clean the top ADF glass strip To clean the ADF rollers Product maintenance Cleaning the scanner glass Do not pour or spray liquids directly onto the scanner glass Print cartridge authentication Managing the print cartridgeNon-HP print cartridge Print cartridge storage Checking the toner level Using the product control panelUsing product software Print cartridge conditions Print cartridge is lowPrint cartridge is out Print cartridge conditions Using the product cleaning Shaking the print cartridge Problem solving Problem solving Clearing jams Clearing jams Jam locations Bin Clearing jams from the input tray areas To clear jams in Tray To clear jams inside the right door To clear jams in Trays 2 Problem solving 100 Problem solving 101 Clearing jams from the duplex printing accessory duplexerTo clear jams in the duplex printing accessory Problem solving 102 Only the stacker has the wire on Bin Clearing jams from the output areasTo clear jams in the stacker or stapler/stacker 103 Clearing jams 104 Clearing jams Problem solving 105 To clear jams in the multifunction finisher 106 Clearing jams 107 Clearing jams Problem solving 108 To clear jams in the left door fuser area To clear a staple jam from the stapler/stacker 109 Clearing jams 110 Clearing jams Problem solving 111 Problem solving 112 To clear a staple jam from the multifunction finisher 113 Clearing jams 114 Clearing jams Problem solving 115 Solving repeated paper jams Problem solving 116Situation Solution Using the product help system Problem solving 117Understanding product messages If a message persists Message Explanation or recommended action Problem solving 118Resolving control panel messages Problem solving 119 Problem solving 120 Problem solving 121 Problem solving 122 Problem solving 123 Type Size Problem solving 124 Expansion on Problem solving 125 Problem solving 126 Problem solving 127 Problem solving 128 Problem solving 129 Problem solving 130 Problem solving 131 Problem solving 132 Problem solving 133 Touch Continue Problem solving 134 Problem solving 135 Problem solving 136 Problem solving 137 Correcting output quality problems Problem solving 138Correcting output quality problems Image defect table Problem solving 139 Problem solving 140 Light print or fadeSpecks Dropouts Problem solving 141 Gray backgroundToner smear Loose toner Problem solving 142 Repeating defectsMisformed characters Skew Wrinkles or creases Problem solving 143Curl or wave To prevent wrinkles on envelopes Problem solving 144Preventing wrinkles on envelopes Problem solving 145 Detecting product problemsTroubleshooting checklist Situation/MessageSolution Determining product problemsProblem solving 146 Problem solving 147 Problem solving 148 Situation/Message Solution Software, computer, and product interface problems Problem solving 149 Problem solving 150 Select an alternate PPD See Selecting an alternate PPD on Problem solving 151 Problem solving 152 Problem solving 153 Problem solving 154 Macintosh computers on Problem solving 155 Properly See Configuration page on Problem solving 156 Problem solving 157 Problem solving 158 Flexibility on Problem solving 159 Configuration page on Problem solving 160 Problem solving 161 Problem solving 162 Cabling configurations Problem solving 163 Problem solving 164 Selecting an alternate PPDTo select an alternate PPD Renaming the product HP Jetdirect 610N 10/100TX Print Server Problem solving 165Communicating with an optional HP Jetdirect print server Problem solving 166 Checking the product configuration Problem solving 167Checking the product configuration To print an information Problem solving 168 Menu map Configuration Problem solving 169 Problem solving 170 Problem solving 171 Supplies status Problem solving 172 Usage Problem solving 173 PCL or PS font list Problem solving 174 File directory Problem solving 175 Jetdirect Problem solving 176 Event log Problem solving 177 Printing a paper path testTo print an event log To print a paper path test Specifications Specifications 178 Shaded areas indicate a standard weight for that grade Paper weight equivalence tableSpecifications 179 Specifications 180 Printing supplies Part number Description or use Specifications 182 HP LaserJet PaperHP Printing Paper HP MultiPurpose Paper HP Office Recycled Paper Specifications 183HP Office Paper Type of address Top margin Left margin Specifications 184Envelope margins Control panel menus Control panel menus 185 Control panel menus 186 Retrieve job menu Retrieve job menuControl panel menus 187 Information menu Control panel menus 188Explanation Information menu Paper handling menu Control panel menus 189Values Explanation Paper handling menu Control panel menus 190 Configure device menu Configure device menuOriginals submenu Control panel menus 191 Control panel menus 192 Copying submenu Control panel menus 193 Control panel menus 194 Enhancement submenu Control panel menus 195 Sending submenu Control panel menus 196 Printing submenu Control panel menus 197 Control panel menus 198 Control panel menus 199 Control panel menus 200 Control panel menus 201 Printed on the back Print quality submenuControl panel menus 202 Control panel menus 203 Control panel menus 204 System setup submenu Control panel menus 205 Control panel menus 206 Control panel menus 207 For more information, see Managing the print cartridge on Control panel menus 208 Control panel menus 209 Submenu Control panel menus 210 Parallel input submenu Control panel menus 211 EIO submenu Control panel menus 212 Control panel menus 213 Or browsing the embedded Web server Options Values Explanation Control panel menus 214 Control panel menus 215 Resets submenu Control panel menus 216 Control panel menus 217 Product memory and expansion Product memory and expansion 218 Determining memory requirements Determining memory requirementsProduct memory and expansion 219 Installing memory Slot label on Configuration Formatter board DescriptionInstalling memory Product memory and expansion 220 To install DIMMs Product memory and expansion 221 Product memory and expansion 222 223 Installing memory Product memory and expansion Product memory and expansion 224 Checking memory installationChecking memory installation Saving resources permanent resources Saving resources permanent resourcesProduct memory and expansion 225 Installing EIO cards/mass storage Installing EIO cards/mass storageProduct memory and expansion 226 EIO Printer commands Printer commands 227 Printer commands 228 PCL 5e Understanding PCL 5e printer command syntax Escape character Printer commands 230 Combining escape sequences Selecting PCL 5e fonts Printer commands 231Selecting PCL 5e fonts Common PCL 5e printer commands Printer commands 232Function Command Options # Job control commands Printer commands 233 Control commands Printer commands 234 Programming hints Font selection Printer commands 235Language selection Printer commands 236 See Information menu on Regulatory information Regulatory information 237 Environmental product stewardship program Protecting the environmentRegulatory information 238 HP LaserJet product eliminates Regulatory information 239 Product design reducesToner consumption Paper use US returns Non-US returns Material safety data Regulatory information 241Material restrictions Sheet Extended warranty Regulatory information 242Spare parts Consumables Administration tasks Administration tasks 243 Embedded Web access server Embedded Web access serverAdministration tasks 244 Configuring and verifying an IP address Dynamic Host Configuration Protocol DhcpVerifying the TCP/IP configuration TCP/IP assignment Automatic discovery Changing an IP address HP Web JetAdminAdministration tasks 246 Administration tasks 247 Embedded Web server Digital sending configuration applet Ldap addressing settingsAdministration tasks 248 Digital sending configuration applet Preferences settings Administration tasks 249 Using Find Send Gateways Using your e-mail clientAdministration tasks 250 Touch Configure Device Using control panel menus To change a control panel settingAdministration tasks 251 Using control panel menus HP Disk Management Utility Administration tasks 252HP Disk Management Utility HP Web JetAdmin software HP Jetdirect Printer Installer for UnixChecking the toner level using HP Web JetAdmin Software for networks Diagnostics menu Diagnostics menuAdministration tasks 254 Numbers Symbols255 256 Cables 257 258 259 260 261 262 HP First 263 Jams 264 265 Macintosh 266 267 268 269 270 Quality 271 Saving 272 273 274 Unix 275 276 277 278