7 Problem solving

125

Message

 

Explanation or recommended action

 

 

NON-HP CARTRIDGE

The product has detected that the cartridge is not a genuine HP cartridge, and the message is

DETECTED

 

displayed for approximately 30 seconds before the product is returned to the READY state. If you

 

 

think you purchased an HP print cartridge, call the HP fraud hotline (1-877-219-3183, toll-free

 

 

in North America). Any product repair required as a result of using a non-HP print cartridge is

 

 

not covered under the product warranty.

 

 

PERFORM PRINTER

The product has passed its prescribed printed page threshold between maintenance

MAINTENANCE

procedures.

 

 

To ensure optimum print quality, the product prompts you to perform routine maintenance every

 

 

350,000 pages. To order a Printer Maintenance Kit, see the introduce guide on the product CD,

 

 

or go to www.hp.com/support/lj9000.

 

 

 

RAM DISK

DEVICE

The RAM disk had a critical failure and can no longer be used.

FAILURE

 

Turn the product off, and then turn the product on to clear the message.

 

 

alternates with

 

Ready

 

 

 

 

 

RAM DISK

FILE

The requested operation could not be performed. You might have attempted an illegal operation,

OPERATION

FAILED

such as trying to download a file to a non-existent directory.

alternates with Ready

RAM DISK FILE SYSTEM IS FULL

alternates with

Ready

Delete files and then try again, or turn the product off, and then turn the product on to delete all files on the device. (Delete files using HP LaserJet Resource Manager or another software utility. See the software help for more information.)

If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration menu in the control panel (See “System setup submenu” on page 205).

Understanding product messages