7 Problem solving | 176 |
Event log page
The first page of the event log contains the following information:
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1Current Page Count indicates the number of pages printed from the product.
2Number indicates the order in which the errors occurred. The last error to occur has the highest number.
3Error indicates the internal error code for each error.
4Page Count indicates the number of pages printed from the product when the error occurred.
5Serial Number indicates the serial number of the product.
6Description or Personality indicates whether the error occurred due to a problem within a product personality or due to a product jam.
The second page of the event log is the manufacturing page. This page contains information that might assist HP Customer Care representatives in solving possible product problems.
Checking the product configuration