Determining product problems, Problem solving 146 | HP 9000Lmfp

7 Problem solving

146

Determining product problems

Situation/MessageSolution

A product cover is open.	Firmly close the product doors (left, front, and right).

Correct size of paper is not loaded.

Check paper trays to be sure the correct sizes are loaded as configured. Also, check that guides are set correctly.

Display is blank, and internal fans are not running.

Make sure that the product power is on. Press all the keys to see if one is stuck; contact your HP-authorized service representative if this does not work.

Messages appear in the display.	See “Understanding product messages” on page 117.

Paper is jammed in the product.	Check for paper jams (See “Clearing jams” on page 95).

Paper tray is out of paper.

Load paper. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.)

Product display is in the wrong language or displays unfamiliar characters.

Reconfigure the control panel display language. Touch Menu, then touch Configure Device. Touch System Setup, then touch Language. Touch your language, and then touch OK.

Product is not turned on.	Press the product control button to turn the product on (button in).

Product is not working at all.

Plug the AC power cord firmly into the grounded power receptacle and into the product. (Be sure the power source is energized.)

Correcting output quality problems

Image 146

HP 9000Lmfp manual Determining product problems, Problem solving 146, Situation/MessageSolution

Contents

Hp LaserJet 9000mfp hp LaserJet 9000Lmfp Copyright and License Trademark Credits Contents Printing Digital sendingWalk-up copying Page Product maintenance Problem solving Specifications Control panel menus Product memory and expansion Regulatory information Printer commandsAdministration tasks Basics Basics Copying and sending Features and benefits of the productFeatures and benefits of the product Print cartridge Output Paper-handling optionsInput Connectivity Environmental featuresFirmware updates Macintosh users HP EIO hard diskWindows users Windows software System Administrator ClientHelpful software for increased flexibility Macintosh software Basics Choose the right driver for your needs DriversDrivers included with the product PCL 5e Driver help Additional drivers Software for Windows To gain access to the Windows driverDocument Defaults or Properties Properties HP LaserJet Utility Macintosh Software for Macintosh computersApple LaserWriter driver, version 8.6 or later Fonts Help system Help systemPrint this topic Overview OverviewControl panel Control panel layout Control panel layout Control panel features Features/Keys Function Control panel navigation Control panel navigationStatus bar Cancel button OK button Send Options Control panel default touch screenOriginal Reduce/Enlarge button Send Options Image modificationCopy To describe an original Interpreting control panel lights Interpreting control panel lightsLight Indication Digital sending Digital sending Digital-sending basics Digital-sending basicsIntroduction to digital sending Sending documents Touch Send Options Scan Preferences Select Black and White or Color Changing the settingsSending a document to multiple recipients Using the auto-complete function Creating a recipient list Using the address bookUsing the address book More information More information Walk-up copying Walk-up copying Basic copying instructions Copying using the default settings one-touch copyingTo make copies using the default settings Basic copying instructions Copying using user-defined settings Š Borders Select Border or No Border Š Pages per sheet Select 1, 2, 4, or BookletOrdering Copying books Copying using the scanner glassCopying using the ADF Touch Describe Original Touch Copy Settings Creating a stored job Selecting the output bin Selecting the output bin Touch Advanced Selecting an output locationTo select an output location from the control panel Reduce or enlarge Adjust the contrastAltering the image Enhance the document Sharpness Density Printing Printing Orienting media Orienting mediaType of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Printing Type of media Tray Duplexed Orient media like this Š Custom Basic printing instructionsTo print Basic printing instructions Printing Printing envelopes To load envelopes in Tray Printing envelopes To change the fuser levers To print envelopes from a program Failure to follow these instructions can damage the product Printing special paperPrinting labels Printing special paper Printing transparencies Printing full-bleed paper New driver features Using features in the driverSaving product setup information Product collation Different first Different firstTo print a different first Printing left-to-right Blank backPrinting multiple pages on one sheet of paper Blank back Manually feeding paper from Tray Printing from Tray 1 when the loaded paper is requestedCustomizing Tray 1 operation Customizing Tray 1 operation Printing by type and size of paper Printing by type and size of paperBenefits of printing by type and size of paper To print by type and size of paper Job retention features Job retention featuresTo gain access to the job storage features For Windows To create private jobs Printing a private jobReleasing private jobs To release private jobs Deleting a private job To delete private jobs To create stored jobs Storing a print jobPrinting a stored job To print a stored job Deleting a stored job To delete a stored job Creating a QuickCopying job Creating a QuickCopying jobTo create QuickCopy jobs Printing additional copies of QuickCopy jobs To print more copies of a QuickCopy job Deleting a QuickCopy job To delete a QuickCopy job To create a proof and hold job Proofing and holding a jobPrinting the remaining copies of a held job To print a proof and hold job Deleting a held job To delete a proof and hold job Printing with the optional HP Fast InfraRed FIR Receiver Setting up to print with WindowsPrinting with the optional HP Fast InfraRed FIR Receiver Printing a job using FIR To print a job Interrupting and resuming printing Interrupting and resuming printing Making booklets Making booklets Product maintenance Product maintenance Cleaning the product Cleaning the productCleaning the ADF delivery system Product maintenance To clean the top ADF glass strip To clean the ADF rollers Product maintenance Cleaning the scanner glass Do not pour or spray liquids directly onto the scanner glass Non-HP print cartridge Print cartridge authenticationManaging the print cartridge Print cartridge storage Checking the toner level Using the product control panelUsing product software Print cartridge is out Print cartridge conditionsPrint cartridge is low Print cartridge conditions Using the product cleaning Shaking the print cartridge Problem solving Problem solving Clearing jams Clearing jams Jam locations Bin Clearing jams from the input tray areas To clear jams in Tray To clear jams inside the right door To clear jams in Trays 2 Problem solving 100 Problem solving 101 Clearing jams from the duplex printing accessory duplexerTo clear jams in the duplex printing accessory Problem solving 102 To clear jams in the stacker or stapler/stacker Only the stacker has the wire on BinClearing jams from the output areas 103 Clearing jams 104 Clearing jams Problem solving 105 To clear jams in the multifunction finisher 106 Clearing jams 107 Clearing jams Problem solving 108 To clear jams in the left door fuser area To clear a staple jam from the stapler/stacker 109 Clearing jams 110 Clearing jams Problem solving 111 Problem solving 112 To clear a staple jam from the multifunction finisher 113 Clearing jams 114 Clearing jams Problem solving 115 Solving repeated paper jams Problem solving 116Situation Solution Understanding product messages Using the product help systemProblem solving 117 If a message persists Message Explanation or recommended action Problem solving 118Resolving control panel messages Problem solving 119 Problem solving 120 Problem solving 121 Problem solving 122 Problem solving 123 Type Size Problem solving 124 Expansion on Problem solving 125 Problem solving 126 Problem solving 127 Problem solving 128 Problem solving 129 Problem solving 130 Problem solving 131 Problem solving 132 Problem solving 133 Touch Continue Problem solving 134 Problem solving 135 Problem solving 136 Problem solving 137 Correcting output quality problems Correcting output quality problemsProblem solving 138 Image defect table Problem solving 139 Specks Problem solving 140Light print or fade Dropouts Toner smear Problem solving 141Gray background Loose toner Misformed characters Problem solving 142Repeating defects Skew Wrinkles or creases Problem solving 143Curl or wave To prevent wrinkles on envelopes Problem solving 144Preventing wrinkles on envelopes Problem solving 145 Detecting product problemsTroubleshooting checklist Situation/MessageSolution Determining product problemsProblem solving 146 Problem solving 147 Problem solving 148 Situation/Message Solution Software, computer, and product interface problems Problem solving 149 Problem solving 150 Select an alternate PPD See Selecting an alternate PPD on Problem solving 151 Problem solving 152 Problem solving 153 Problem solving 154 Macintosh computers on Problem solving 155 Properly See Configuration page on Problem solving 156 Problem solving 157 Problem solving 158 Flexibility on Problem solving 159 Configuration page on Problem solving 160 Problem solving 161 Problem solving 162 Cabling configurations Problem solving 163 To select an alternate PPD Problem solving 164Selecting an alternate PPD Renaming the product HP Jetdirect 610N 10/100TX Print Server Problem solving 165Communicating with an optional HP Jetdirect print server Problem solving 166 Checking the product configuration Checking the product configurationProblem solving 167 To print an information Problem solving 168 Menu map Configuration Problem solving 169 Problem solving 170 Problem solving 171 Supplies status Problem solving 172 Usage Problem solving 173 PCL or PS font list Problem solving 174 File directory Problem solving 175 Jetdirect Problem solving 176 Event log To print an event log Problem solving 177Printing a paper path test To print a paper path test Specifications Specifications 178 Shaded areas indicate a standard weight for that grade Paper weight equivalence tableSpecifications 179 Specifications 180 Printing supplies Part number Description or use HP Printing Paper Specifications 182HP LaserJet Paper HP MultiPurpose Paper HP Office Recycled Paper Specifications 183HP Office Paper Type of address Top margin Left margin Specifications 184Envelope margins Control panel menus Control panel menus 185 Control panel menus 186 Retrieve job menu Retrieve job menuControl panel menus 187 Explanation Information menuControl panel menus 188 Information menu Values Explanation Paper handling menuControl panel menus 189 Paper handling menu Control panel menus 190 Originals submenu Configure device menuConfigure device menu Control panel menus 191 Control panel menus 192 Copying submenu Control panel menus 193 Control panel menus 194 Enhancement submenu Control panel menus 195 Sending submenu Control panel menus 196 Printing submenu Control panel menus 197 Control panel menus 198 Control panel menus 199 Control panel menus 200 Control panel menus 201 Printed on the back Print quality submenuControl panel menus 202 Control panel menus 203 Control panel menus 204 System setup submenu Control panel menus 205 Control panel menus 206 Control panel menus 207 For more information, see Managing the print cartridge on Control panel menus 208 Control panel menus 209 Submenu Control panel menus 210 Parallel input submenu Control panel menus 211 EIO submenu Control panel menus 212 Control panel menus 213 Or browsing the embedded Web server Options Values Explanation Control panel menus 214 Control panel menus 215 Resets submenu Control panel menus 216 Control panel menus 217 Product memory and expansion Product memory and expansion 218 Determining memory requirements Determining memory requirementsProduct memory and expansion 219 Installing memory Installing memorySlot label on Configuration Formatter board Description Product memory and expansion 220 To install DIMMs Product memory and expansion 221 Product memory and expansion 222 223 Installing memory Product memory and expansion Product memory and expansion 224 Checking memory installationChecking memory installation Saving resources permanent resources Saving resources permanent resourcesProduct memory and expansion 225 Product memory and expansion 226 Installing EIO cards/mass storageInstalling EIO cards/mass storage EIO Printer commands Printer commands 227 Printer commands 228 PCL 5e Understanding PCL 5e printer command syntax Escape character Printer commands 230 Combining escape sequences Selecting PCL 5e fonts Printer commands 231Selecting PCL 5e fonts Function Command Options # Common PCL 5e printer commandsPrinter commands 232 Job control commands Printer commands 233 Control commands Printer commands 234 Programming hints Font selection Printer commands 235Language selection Printer commands 236 See Information menu on Regulatory information Regulatory information 237 Regulatory information 238 Environmental product stewardship programProtecting the environment HP LaserJet product eliminates Toner consumption Regulatory information 239Product design reduces Paper use US returns Non-US returns Material restrictions Material safety dataRegulatory information 241 Sheet Spare parts Extended warrantyRegulatory information 242 Consumables Administration tasks Administration tasks 243 Embedded Web access server Embedded Web access serverAdministration tasks 244 Verifying the TCP/IP configuration Configuring and verifying an IP addressDynamic Host Configuration Protocol Dhcp TCP/IP assignment Automatic discovery Changing an IP address HP Web JetAdminAdministration tasks 246 Administration tasks 247 Embedded Web server Administration tasks 248 Digital sending configuration appletLdap addressing settings Digital sending configuration applet Preferences settings Administration tasks 249 Administration tasks 250 Using Find Send GatewaysUsing your e-mail client Touch Configure Device Administration tasks 251 Using control panel menusTo change a control panel setting Using control panel menus HP Disk Management Utility Administration tasks 252HP Disk Management Utility Checking the toner level using HP Web JetAdmin HP Web JetAdmin softwareHP Jetdirect Printer Installer for Unix Software for networks Diagnostics menu Diagnostics menuAdministration tasks 254 Numbers Symbols255 256 Cables 257 258 259 260 261 262 HP First 263 Jams 264 265 Macintosh 266 267 268 269 270 Quality 271 Saving 272 273 274 Unix 275 276 277 278