7 Problem solving | 162 |
Situation | Solution |
|
|
The Macintosh computer is not communicating with the product.
zMake sure the control panel displays READY.
zMake sure the correct driver is selected in the left half of the Chooser. Then make sure that the required product name is selected (highlighted) on the right half of the Chooser. There will be an icon next to the product name after the driver has been set up and configured with the PPD.
zIf the product resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser.
zMake sure the correct product has been selected in the Chooser by printing a configuration page (See “Configuration page” on page 169). Make sure the name of the product displayed on the configuration page matches the product in the Chooser.
zMake sure AppleTalk is active. (Select this in the Chooser or in the AppleTalk control panel, whichever is applicable for your OS version.)
zMake sure the computer and product are on the same network. From Control Panels in the Apple menu, select the Network (or the AppleTalk) control panel and then choose the correct network (for example, LocalTalk or EtherTalk).
The driver icon does not appear in the Chooser.
Make sure the Apple LaserWriter 8 Chooser extension resides in the Extensions folder. If it is not present anywhere on your system, you can obtain the driver from your Macintosh OS system software CD, from Apple Computer, Inc., or see the introduce guide on the product CD, or go to www.hp.com/support/lj9000.
Type has been specified as labels, transparencies, or envelopes.
zMake sure that the media type can be printed on both sides. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.)
zChange the media type to the proper media type for printing on both sides.
Correcting output quality problems