Dell PP09L owner manual General Program Problems, A program crashes, A program stops responding

w w w . d e l l . c o m s u p p o r t . d e l l . c o m

General Program Problems

A program crashes

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

S E E THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

E ND THE PROGRAM

1 Simultaneously press <Ctrl><Shift><Esc>.

2 Click the Applications tab, and then select the program that is no longer responding.

3Click End Task.

A solid blue screen appears

TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown (see page 103), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows® shutdown. ScanDisk automatically runs during the start-up process. Follow the instructions on the screen.

Error messages appear

R EVIEW "E RROR M ESSAGES " — Look up the message and take the appropriate action. See the software documentation.

88

Solving Problems