Dell PP09L owner manual Resolving Other Technical Problems, Drivers, What Is a Driver?

E N S U R E THAT YOU ARE CONNECTED TO THE I NTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

S CAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

Resolving Other Technical Problems

G O TO THE D ELL SUPPORT WEBSITE — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 152 for a description of the hardware and software support provided by Dell.

E - MAIL D ELL — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 152 for a description of the hardware and software support provided by Dell.

C ONTACT D ELL — If you cannot solve your problem using the Dell™ support website or e-mail service, call Dell for technical assistance (see page 152). See "Dell Technical Support Policy (U.S. Only)" on page 152 for a description of the hardware and software support provided by Dell.

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Solving Problems

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