Scanner Problems

81

Hard Drive Problems

81

If you have problems with a hard drive

81

PC Card Problems

82

External Keyboard Problems

82

Power Problems

83

Unexpected Characters

84

Touch Pad or Mouse Problems

84

Printer Problems

85

E-Mail Problems

86

Modem and Internet Connection Problems

86

Network Problems

87

General Program Problems

88

A program crashes

88

A program stops responding

88

A solid blue screen appears

88

Error messages appear

88

CD or DVD Problems

89

If you cannot play a CD, CD-RW, or DVD

89

If you cannot eject the CD, CD-RW, or DVD drive tray

89

If you hear an unfamiliar scraping or grinding sound

90

Sound and Speaker Problems

90

If you have a problem with integrated speakers

90

If you have a problem with external speakers

91

E-Mail, Modem, and Internet Problems

92

Resolving Other Technical Problems

93

Drivers

93

What Is a Driver?

93

Identifying Drivers

94

Reinstalling Drivers and Utilities

94

Resolving Software and Hardware Incompatibilities

96

6

Contents

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Dell PP09L owner manual Resolving Software and Hardware Incompatibilities Contents