Resolving Software and Hardware Incompatibilities | Dell PP09L

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Manually Reinstalling Drivers

NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor (see page 151) in the system setup program before continuing with the driver installation.

1After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer.

2Click Properties.

3Click the Hardware tab and click Device Manager.

4Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices).

5Double-click the name of the device for which you are installing the driver.

6Click the Driver tab and click Update Driver.

7Click Install from a list or specific location (Advanced) and click Next.

8Click Browse and browse to the location to which you previously extracted the driver files.

9When the name of the appropriate driver appears, click Next.

10Click Finish and restart your computer.

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use Device Manager or the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using Device Manager:

1Click the Start button and click Control Panel.

2Click Performance and Maintenance and click System.

3Click the Hardware tab and click Device Manager.

4In the Device Manager list, check for devices that are incorrectly configured.

Incorrectly configured devices are indicated by a yellow exclamation point (!) or a red X if the device has been disabled.

5Double-click any device marked with an exclamation point to display the Properties window.

The Device status area in the Properties window reports the cards or devices that need to be reconfigured.

6Reconfigure the devices or remove the devices from the Device Manager. See the documentation that came with the device for information on configuring the device.

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Solving Problems

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Dell PP09L owner manual Resolving Software and Hardware Incompatibilities

Contents

Dell Inspiron XPS Abbreviations and Acronyms Contents Optimizing Performance Using the Keyboard and Touch Pad Resolving Software and Hardware Incompatibilities Contents Adding and Replacing Parts Appendix 183 Contents Safety General Safety Power Safety BatterySafety Air Travel When Using Your Computer Safety EMC Instructions Safety Ergonomic Computing Habits Safety When Working Inside Your ComputerSafety Protecting Against Electrostatic Discharge Safety Battery Disposal Safety Instructions Dell Solution Center Finding Information Setup Diagram Dell Support Website support.dell.com Finding Information Tour of Your Computer Front View Device Status Lights Tour of Your Computer Keyboard Status Lights Left Side View Right Side View Back View Video Connector Modem Connector RJ-11 W . d e l l . c o m s u p p o r t . d e l l . c o m Bottom View Tour of Your Computer Using Your Computer Transferring Information to a New Computer Configuring Graphics Cards Settings and FunctionsClick Finished and restart the new computer Click User and system guides Connecting Your Computer to a TV or Audio Device Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Using Your Computer Setting Up the Dolby Headphone Enabling S/PDIF Digital Audio Connecting Monitors Enabling the Display Settings for a TV Connect the VGA or DVI monitor as described on Using CDs and DVDs How to Copy a CD or DVDCopying CDs and DVDs Using Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs Helpful Tips DDR Memory and Processor Front-Side Bus Hyper-Threading Optimizing Performance Using a Battery Battery Performance Checking the Battery Charge Dell QuickSet Battery MeterMicrosoft Windows Power Meter Charge Gauge Charging the Battery Low-Battery Warning Removing a Battery Installing a Battery Storing a Battery Using a Battery Using the Module Bay About the Module Bay Pull the device out of the module bay Push the new device into the bay until it clicks Press the device latch release Using the Module Bay Battery Numeric KeypadKey Combinations System Functions Power Management Display FunctionsSpeaker Functions Microsoft Windows Logo Key Functions Touch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track Stick Using the Keyboard and Touch Pad Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Connecting to a Wireless Local Area NetworkDetermining Your Network Type Connecting to a Wireless Network in Microsoft Windows XP Click Add Wireless network properties window appears Setting Up a Home and Office Network Configuring Security Settings Optional Setting Up a Home and Office Network Setting Up a Home and Office Network Setting Up a Home and Office Network Setting Up a Home and Office Network Using the Dell Diagnostics When to Use the Dell Diagnostics Option Function Express Test Error Messages Device Message 1 files copied appears Video and Display Problems If the display is blank If the display is difficult to read If only part of the display is readable Scanner Problems Hard Drive ProblemsIf you have problems with a hard drive PC Card Problems External Keyboard Problems Power Problems Touch Pad or Mouse Problems Unexpected Characters Printer Problems Mail Problems Modem and Internet Connection Problems Network Problems Restart the Computer Try to log on to the network again General Program Problems Error messages appearProgram crashes Program stops responding CD or DVD Problems If you cannot play a CD, CD-RW, or DVDIf you cannot eject the CD, CD-RW, or DVD drive tray Sound and Speaker Problems If you have a problem with integrated speakersIf you hear an unfamiliar scraping or grinding sound If the CD-RW drive stops writing If you have a problem with external speakers Mail, Modem, and Internet Problems Resolving Other Technical Problems What Is a Driver?Drivers Reinstalling Drivers and Utilities Identifying Drivers Click the Drivers tab Click Roll Back Driver Insert the Drivers and Utilities CD Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System Restore Creating a Restore PointSelect a restore point and click Next Restoring the Computer to an Earlier Operating State Reinstalling Microsoft Windows XP Undoing the Last System RestoreBefore You Begin Reinstalling Windows XP To reinstall Windows XP, you need the following items When the Welcome to Microsoft screen appears, click Next 101 Solving Problems Before You Begin Recommended ToolsShutting Down Your Computer 103 Adding and Replacing Parts Memory 105 Memory module Securing clips 2 per connector 107 Mini PCI Card 108 109 Adding and Replacing Parts Hard Drive 111 Returning a Hard Drive to Dell 112 Subwoofer 113 Insert the subwoofer into the compartment within the battery Keyboard 115 PC Card With Bluetooth Wireless Technology 116 Modem Removing the Modem117 Installing the Modem Keyboard BracketConnect the modem cable to the modem Replace the M2 x 3-mm screw Fans 119 Fan cover Captive screws Audio connectors Hinge Covers 121 Left hinge cover 123 Display 125 126 Display Latch 127 Video Card Remove the two M2 x 4-mm screws and remove the display latch Processor Thermal-Cooling Assembly Removing the Processor Thermal-Cooling Assembly129 Installing the Processor Thermal-Cooling Assembly Palm Rest 131 Processor Module Removing the Processor Module132 Installing the Processor Module 133 Flashing the Bios Reserve Battery134 System Board Removing the System Board135 Remove the keyboard see Remove the display see 136 Installing the System Board 137 Speakers 138 Display Latch Release 139 Pin Assignments for I/O Connectors USB ConnectorVideo Connector 140 Video TV-Out Connector Ieee 1394 Connector141 DVI-I Connector 142 Specifications 143 144 USB 145 Lvds 146 Wuxga WSXGA+ Wxga 147 148 Using the System Setup Program Overview149 Viewing the System Setup Screens System Setup ScreensCommonly Used Options 150 Enabling the Infrared Sensor 151 Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. OnlyContacting Dell Definition of Third-Party Software and Peripherals 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 Regulatory Notices 170 What is covered by this limited warranty? What is not covered by this limited warranty?Limited Warranties NOM Information Mexico Only How long does this limited warranty last? 172 What do I do if I need warranty service? What will Dell do?173 What if I purchased a service contract? May I transfer the limited warranty?How will you fix my product? 174 175 176 Dell Software and Peripherals Canada Only Third-Party Software and Peripherals Products177 Guarantee Dell-Branded Peripheral ProductsReturn Policy Exclusions Limitation and Statutory Rights 179 Intel’s Three Year Limited Warranty 180 181 What are Errata? Appendix Index Microsoft Windows Specifications, system Spyware Track stick, 62 description, 23 system view