Dell PP09L owner manual CD or DVD Problems, If you cannot play a CD, CD-RW, or DVD

CD or DVD Problems

If you cannot play a CD, CD-RW, or DVD

NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.

High-speed CD drive vibration is normal and may cause noise. This noise does not indicate a defect with the drive or the CD.

E NSURE THAT W INDOWS ® RECOGNIZES THE DRIVE — Click the Start button and click My Computer, or right-click the Start button and click Explorer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the light is blinking, indicating normal operation.

TRY ANOTHER DISC — Insert another disc to eliminate the possibility that the original disc is defective.

A DJUST THE W INDOWS VOLUME CONTROL — Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

R EINSTALL THE DRIVE

1 Save and close any open files, exit any open programs, and shut down the computer (see page 103).

2 Remove the drive. See "Using the Module Bay" on page 55 for instructions. 3 Reinstall the drive.

4 Turn on the computer.

C LEAN THE DRIVE OR DISC — See "Cleaning Your Computer" in the Dell

Inspiron Help file for instructions. To access the help file, see page 18.

If you cannot eject the CD, CD-RW, or DVD drive tray

1 Ensure that the computer is turned off.

2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.

3 Gently pull out the tray until it stops.

Solving Problems

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