Using the Dell Diagnostics | Dell PP09L manual

Solving Problems

Using the Dell Diagnostics

CAUTION: Before you begin this procedure, read the safety instructions at the front of this document (see page 11).

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in this chapter and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see page 152).

1Shut down the computer (see page 103).

2Connect the computer to an electrical outlet.

3Turn on the computer. When the DELL™ logo appears, press <F12> immediately.

NOTE: If you cannot see anything on your display, hold down the mute button and press the computer’s power button to begin the Dell Diagnostics. The computer automatically runs the Pre-boot System Assessment.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

4When the boot device list appears, highlight Diagnostics and press <Enter>.

The computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.

•During the assessment, answer any questions that appear.

•If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

Solving Problems

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Dell PP09L owner manual Using the Dell Diagnostics, When to Use the Dell Diagnostics

Contents

Dell Inspiron XPS Abbreviations and Acronyms Contents Optimizing Performance Using the Keyboard and Touch Pad Resolving Software and Hardware Incompatibilities Contents Adding and Replacing Parts Appendix 183 Contents Safety General Safety Power Safety BatterySafety Air Travel Safety EMC Instructions When Using Your Computer Safety Ergonomic Computing Habits Safety When Working Inside Your ComputerSafety Protecting Against Electrostatic Discharge Safety Battery Disposal Safety Instructions Finding Information Dell Solution Center Setup Diagram Dell Support Website support.dell.com Finding Information Front View Tour of Your Computer Device Status Lights Tour of Your Computer Keyboard Status Lights Left Side View Right Side View Back View Video Connector Modem Connector RJ-11 W . d e l l . c o m s u p p o r t . d e l l . c o m Bottom View Tour of Your Computer Transferring Information to a New Computer Using Your Computer Click User and system guides Configuring Graphics CardsSettings and Functions Click Finished and restart the new computer Connecting Your Computer to a TV or Audio Device Video and Standard Audio Video and S/PDIF Digital Audio Pdif digital audio cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Using Your Computer Enabling S/PDIF Digital Audio Setting Up the Dolby Headphone Enabling the Display Settings for a TV Connecting Monitors Connect the VGA or DVI monitor as described on Using CDs and DVDs How to Copy a CD or DVDCopying CDs and DVDs Helpful Tips Using Blank CD-Rs, CD-RWs, DVD+Rs, and DVD+RWs Hyper-Threading DDR Memory and Processor Front-Side Bus Optimizing Performance Battery Performance Using a Battery Charge Gauge Checking the Battery ChargeDell QuickSet Battery Meter Microsoft Windows Power Meter Low-Battery Warning Charging the Battery Removing a Battery Storing a Battery Installing a Battery Using a Battery About the Module Bay Using the Module Bay Push the new device into the bay until it clicks Pull the device out of the module bay Press the device latch release Using the Module Bay System Functions BatteryNumeric Keypad Key Combinations Power Management Display FunctionsSpeaker Functions Microsoft Windows Logo Key Functions Touch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick Cap Using the Keyboard and Touch Pad Connecting to a Network Adapter Setting Up a Home and Office Network Network Setup Wizard Connecting to a Wireless Local Area NetworkDetermining Your Network Type Connecting to a Wireless Network in Microsoft Windows XP Click Add Wireless network properties window appears Setting Up a Home and Office Network Configuring Security Settings Optional Setting Up a Home and Office Network Setting Up a Home and Office Network Setting Up a Home and Office Network Setting Up a Home and Office Network When to Use the Dell Diagnostics Using the Dell Diagnostics Option Function Express Test Device Error Messages Message 1 files copied appears If the display is blank Video and Display Problems If only part of the display is readable If the display is difficult to read Scanner Problems Hard Drive ProblemsIf you have problems with a hard drive External Keyboard Problems PC Card Problems Power Problems Unexpected Characters Touch Pad or Mouse Problems Printer Problems Modem and Internet Connection Problems Mail Problems Restart the Computer Try to log on to the network again Network Problems Program stops responding General Program ProblemsError messages appear Program crashes CD or DVD Problems If you cannot play a CD, CD-RW, or DVDIf you cannot eject the CD, CD-RW, or DVD drive tray If the CD-RW drive stops writing Sound and Speaker ProblemsIf you have a problem with integrated speakers If you hear an unfamiliar scraping or grinding sound If you have a problem with external speakers Mail, Modem, and Internet Problems Resolving Other Technical Problems What Is a Driver?Drivers Identifying Drivers Reinstalling Drivers and Utilities Insert the Drivers and Utilities CD Click the Drivers tab Click Roll Back Driver Resolving Software and Hardware Incompatibilities Restoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Select a restore point and click Next Reinstalling Microsoft Windows XP Undoing the Last System RestoreBefore You Begin To reinstall Windows XP, you need the following items Reinstalling Windows XP When the Welcome to Microsoft screen appears, click Next 101 Solving Problems 103 Before You BeginRecommended Tools Shutting Down Your Computer Adding and Replacing Parts 105 Memory Memory module Securing clips 2 per connector 107 108 Mini PCI Card 109 Adding and Replacing Parts 111 Hard Drive 112 Returning a Hard Drive to Dell 113 Subwoofer Keyboard Insert the subwoofer into the compartment within the battery 115 116 PC Card With Bluetooth Wireless Technology Modem Removing the Modem117 Replace the M2 x 3-mm screw Installing the ModemKeyboard Bracket Connect the modem cable to the modem 119 Fans Fan cover Captive screws Audio connectors 121 Hinge Covers Left hinge cover 123 Display 125 126 127 Display Latch Remove the two M2 x 4-mm screws and remove the display latch Video Card Processor Thermal-Cooling Assembly Removing the Processor Thermal-Cooling Assembly129 Palm Rest Installing the Processor Thermal-Cooling Assembly 131 Processor Module Removing the Processor Module132 133 Installing the Processor Module Flashing the Bios Reserve Battery134 System Board Removing the System Board135 136 Remove the keyboard see Remove the display see 137 Installing the System Board 138 Speakers 139 Display Latch Release 140 Pin Assignments for I/O ConnectorsUSB Connector Video Connector Video TV-Out Connector Ieee 1394 Connector141 142 DVI-I Connector 143 Specifications USB 144 Lvds 145 Wuxga WSXGA+ Wxga 146 147 148 Using the System Setup Program Overview149 150 Viewing the System Setup ScreensSystem Setup Screens Commonly Used Options 151 Enabling the Infrared Sensor Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Contacting Dell 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 Regulatory Notices NOM Information Mexico Only What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties 172 How long does this limited warranty last? What do I do if I need warranty service? What will Dell do?173 174 What if I purchased a service contract?May I transfer the limited warranty? How will you fix my product? 175 176 Dell Software and Peripherals Canada Only Third-Party Software and Peripherals Products177 Exclusions GuaranteeDell-Branded Peripheral Products Return Policy 179 Limitation and Statutory Rights 180 Intel’s Three Year Limited Warranty What are Errata? 181 Appendix Index Microsoft Windows Specifications, system Spyware Track stick, 62 description, 23 system view