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HP 9000Lmfp manual Problem solving 136

Models: 9000Lmfp

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7 Problem solving

136

Message	Explanation or recommended action

68.x PERMANENT	The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the
STORAGE FULL	factory defaults.
alternates with	Printing can continue, but there might be some unexpected functions because an error occurred
Continue	in permanent storage.
Continue
	Touching Continue should clear the message.
	If this message persists, contact an HP-authorized service or support provider (see the
	introduce guide on the product CD, or go to www.hp.com/support/lj9000).

68.x PERMANENT STORAGE WRITE FAIL

The product NVRAM is failing to write.

Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage.

Touching Continue should clear the message.

If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000).

69.x

PRINTER ERROR

A temporary printing error occurred.

Turn the product off, reseat the duplex printing accessory, and then turn the product on.

If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000).

79.xxxx

PRINTER ERROR

A critical hardware error occurred.

Turn the product off, and then turn the product on.

If the message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000).

8x.yyyy

The EIO accessory card in slot x has encountered a critical error as specified by yyyy.

Understanding product messages

Image 136

HP 9000Lmfp manual Problem solving 136

Contents

Hp LaserJet 9000mfp hp LaserJet 9000Lmfp Copyright and License Trademark CreditsContents Walk-up copying Digital sendingPrinting Page Product maintenance Problem solvingSpecifications Control panel menus Product memory and expansionAdministration tasks Printer commandsRegulatory information Basics BasicsFeatures and benefits of the product Features and benefits of the productCopying and sending Print cartridgeInput Paper-handling optionsOutput Firmware updates Environmental featuresConnectivity Windows users HP EIO hard diskMacintosh users System Administrator Client Helpful software for increased flexibilityWindows software Macintosh softwareBasics Drivers Drivers included with the productChoose the right driver for your needs PCL 5eDriver help Additional driversTo gain access to the Windows driver Document Defaults or PropertiesSoftware for Windows PropertiesSoftware for Macintosh computers Apple LaserWriter driver, version 8.6 or laterHP LaserJet Utility Macintosh FontsPrint this topic Help systemHelp system Control panel OverviewOverview Control panel layout Control panel layoutControl panel features Features/Keys FunctionStatus bar Control panel navigationControl panel navigation Cancel button OK buttonControl panel default touch screen OriginalSend Options Reduce/Enlarge buttonImage modification CopySend Options To describe an originalLight Indication Interpreting control panel lightsInterpreting control panel lights Digital sending Digital sendingIntroduction to digital sending Digital-sending basicsDigital-sending basics Sending documents Touch Send OptionsSending a document to multiple recipients Changing the settingsScan Preferences Select Black and White or Color Using the auto-complete function Using the address book Using the address bookCreating a recipient list More information More informationWalk-up copying Walk-up copyingCopying using the default settings one-touch copying To make copies using the default settingsBasic copying instructions Basic copying instructionsCopying using user-defined settings Ordering Š Pages per sheet Select 1, 2, 4, or BookletŠ Borders Select Border or No Border Copying using the scanner glass Copying using the ADFCopying books Touch Describe OriginalTouch Copy Settings Creating a stored jobSelecting the output bin Selecting the output binTo select an output location from the control panel Selecting an output locationTouch Advanced Adjust the contrast Altering the imageReduce or enlarge Enhance the documentSharpness DensityPrinting PrintingType of media Tray Duplexed Orient media like this Orienting mediaOrienting media Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Type of media Tray Duplexed Orient media like this Printing Type of media Tray Duplexed Orient media like this Basic printing instructions To printŠ Custom Basic printing instructionsPrinting Printing envelopes To load envelopes in Tray Printing envelopesTo change the fuser levers To print envelopes from a program Printing special paper Printing labelsFailure to follow these instructions can damage the product Printing special paperPrinting transparencies Printing full-bleed paper Using features in the driver Saving product setup informationNew driver features Product collationTo print a different first Different firstDifferent first Blank back Printing multiple pages on one sheet of paperPrinting left-to-right Blank backPrinting from Tray 1 when the loaded paper is requested Customizing Tray 1 operationManually feeding paper from Tray Customizing Tray 1 operationBenefits of printing by type and size of paper Printing by type and size of paperPrinting by type and size of paper To print by type and size of paper Job retention features To gain access to the job storage featuresJob retention features For WindowsPrinting a private job Releasing private jobsTo create private jobs To release private jobsDeleting a private job To delete private jobsStoring a print job Printing a stored jobTo create stored jobs To print a stored jobDeleting a stored job To delete a stored jobTo create QuickCopy jobs Creating a QuickCopying jobCreating a QuickCopying job Printing additional copies of QuickCopy jobs To print more copies of a QuickCopy jobDeleting a QuickCopy job To delete a QuickCopy jobProofing and holding a job Printing the remaining copies of a held jobTo create a proof and hold job To print a proof and hold jobDeleting a held job To delete a proof and hold jobPrinting with the optional HP Fast InfraRed FIR Receiver Setting up to print with WindowsPrinting with the optional HP Fast InfraRed FIR Receiver Printing a job using FIR To print a jobInterrupting and resuming printing Interrupting and resuming printingMaking booklets Making bookletsProduct maintenance Product maintenanceCleaning the ADF delivery system Cleaning the productCleaning the product Product maintenance To clean the top ADF glass strip To clean the ADF rollers Product maintenance Cleaning the scanner glass Do not pour or spray liquids directly onto the scanner glassPrint cartridge authentication Managing the print cartridgeNon-HP print cartridge Print cartridge storageUsing product software Using the product control panelChecking the toner level Print cartridge conditions Print cartridge is lowPrint cartridge is out Print cartridge conditionsUsing the product cleaning Shaking the print cartridgeProblem solving Problem solvingClearing jams Clearing jamsJam locations BinClearing jams from the input tray areas To clear jams in TrayTo clear jams inside the right door To clear jams in Trays 2 Problem solving 100 To clear jams in the duplex printing accessory Clearing jams from the duplex printing accessory duplexerProblem solving 101 Problem solving 102 Only the stacker has the wire on Bin Clearing jams from the output areasTo clear jams in the stacker or stapler/stacker 103 Clearing jams104 Clearing jams Problem solving 105 To clear jams in the multifunction finisher106 Clearing jams 107 Clearing jams Problem solving 108 To clear jams in the left door fuser areaTo clear a staple jam from the stapler/stacker 109 Clearing jams110 Clearing jams Problem solving 111 Problem solving 112 To clear a staple jam from the multifunction finisher113 Clearing jams 114 Clearing jams Problem solving 115 Situation Solution Problem solving 116Solving repeated paper jams Using the product help system Problem solving 117Understanding product messages If a message persistsResolving control panel messages Problem solving 118Message Explanation or recommended action Problem solving 119 Problem solving 120 Problem solving 121 Problem solving 122 Problem solving 123 Type SizeProblem solving 124 Expansion onProblem solving 125 Problem solving 126 Problem solving 127 Problem solving 128 Problem solving 129 Problem solving 130 Problem solving 131 Problem solving 132 Problem solving 133 Touch ContinueProblem solving 134 Problem solving 135 Problem solving 136 Problem solving 137 Correcting output quality problems Problem solving 138Correcting output quality problems Image defect tableProblem solving 139 Problem solving 140 Light print or fadeSpecks DropoutsProblem solving 141 Gray backgroundToner smear Loose tonerProblem solving 142 Repeating defectsMisformed characters SkewCurl or wave Problem solving 143Wrinkles or creases Preventing wrinkles on envelopes Problem solving 144To prevent wrinkles on envelopes Troubleshooting checklist Detecting product problemsProblem solving 145 Problem solving 146 Determining product problemsSituation/MessageSolution Problem solving 147 Problem solving 148 Situation/Message SolutionSoftware, computer, and product interface problems Problem solving 149Problem solving 150 Select an alternate PPD See Selecting an alternate PPD onProblem solving 151 Problem solving 152 Problem solving 153 Problem solving 154 Macintosh computers onProblem solving 155 Properly See Configuration page onProblem solving 156 Problem solving 157 Problem solving 158 Flexibility onProblem solving 159 Configuration page onProblem solving 160 Problem solving 161 Problem solving 162 Cabling configurations Problem solving 163Problem solving 164 Selecting an alternate PPDTo select an alternate PPD Renaming the productCommunicating with an optional HP Jetdirect print server Problem solving 165HP Jetdirect 610N 10/100TX Print Server Problem solving 166 Checking the product configuration Problem solving 167Checking the product configuration To print an informationProblem solving 168 Menu mapConfiguration Problem solving 169Problem solving 170 Problem solving 171 Supplies statusProblem solving 172 UsageProblem solving 173 PCL or PS font listProblem solving 174 File directoryProblem solving 175 JetdirectProblem solving 176 Event logProblem solving 177 Printing a paper path testTo print an event log To print a paper path testSpecifications Specifications 178Specifications 179 Paper weight equivalence tableShaded areas indicate a standard weight for that grade Specifications 180 Printing supplies Part number Description or use Specifications 182 HP LaserJet PaperHP Printing Paper HP MultiPurpose PaperHP Office Paper Specifications 183HP Office Recycled Paper Envelope margins Specifications 184Type of address Top margin Left margin Control panel menus Control panel menus 185Control panel menus 186 Control panel menus 187 Retrieve job menuRetrieve job menu Information menu Control panel menus 188Explanation Information menuPaper handling menu Control panel menus 189Values Explanation Paper handling menuControl panel menus 190 Configure device menu Configure device menuOriginals submenu Control panel menus 191Control panel menus 192 Copying submenu Control panel menus 193Control panel menus 194 Enhancement submenu Control panel menus 195Sending submenu Control panel menus 196Printing submenu Control panel menus 197Control panel menus 198 Control panel menus 199 Control panel menus 200 Control panel menus 201 Control panel menus 202 Print quality submenuPrinted on the back Control panel menus 203 Control panel menus 204 System setup submenu Control panel menus 205Control panel menus 206 Control panel menus 207 For more information, see Managing the print cartridge onControl panel menus 208 Control panel menus 209 Submenu Control panel menus 210Parallel input submenu Control panel menus 211EIO submenu Control panel menus 212Control panel menus 213 Or browsing the embedded Web server Options Values ExplanationControl panel menus 214 Control panel menus 215 Resets submenu Control panel menus 216Control panel menus 217 Product memory and expansion Product memory and expansion 218Product memory and expansion 219 Determining memory requirementsDetermining memory requirements Installing memory Slot label on Configuration Formatter board DescriptionInstalling memory Product memory and expansion 220To install DIMMs Product memory and expansion 221Product memory and expansion 222 223 Installing memory Product memory and expansionChecking memory installation Checking memory installationProduct memory and expansion 224 Product memory and expansion 225 Saving resources permanent resourcesSaving resources permanent resources Installing EIO cards/mass storage Installing EIO cards/mass storageProduct memory and expansion 226 EIOPrinter commands Printer commands 227Printer commands 228 PCL 5eUnderstanding PCL 5e printer command syntax Escape characterPrinter commands 230 Combining escape sequencesSelecting PCL 5e fonts Printer commands 231Selecting PCL 5e fonts Common PCL 5e printer commands Printer commands 232Function Command Options # Job control commandsPrinter commands 233 Control commandsPrinter commands 234 Programming hintsLanguage selection Printer commands 235Font selection Printer commands 236 See Information menu onRegulatory information Regulatory information 237Environmental product stewardship program Protecting the environmentRegulatory information 238 HP LaserJet product eliminatesRegulatory information 239 Product design reducesToner consumption Paper useUS returns Non-US returnsMaterial safety data Regulatory information 241Material restrictions SheetExtended warranty Regulatory information 242Spare parts ConsumablesAdministration tasks Administration tasks 243Administration tasks 244 Embedded Web access serverEmbedded Web access server Configuring and verifying an IP address Dynamic Host Configuration Protocol DhcpVerifying the TCP/IP configuration TCP/IP assignment Automatic discoveryAdministration tasks 246 HP Web JetAdminChanging an IP address Administration tasks 247 Embedded Web serverDigital sending configuration applet Ldap addressing settingsAdministration tasks 248 Digital sending configuration appletPreferences settings Administration tasks 249Using Find Send Gateways Using your e-mail clientAdministration tasks 250 Touch Configure DeviceUsing control panel menus To change a control panel settingAdministration tasks 251 Using control panel menusHP Disk Management Utility Administration tasks 252HP Disk Management Utility HP Web JetAdmin software HP Jetdirect Printer Installer for UnixChecking the toner level using HP Web JetAdmin Software for networksAdministration tasks 254 Diagnostics menuDiagnostics menu 255 SymbolsNumbers 256 Cables257 258 259 260 261 262 HP First263 Jams264 265 Macintosh266 267 268 269 270 Quality271 Saving272 273 274 Unix275 276 277 278