7 Problem solving

152

Situation

Solution

 

 

Data is missing, but there are no product messages.

zCheck your software application to be sure the print file contains no errors.

zCheck your cable to make sure it is securely connected to both the product and the computer.

zYour parallel cable might be defective. Use a high-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000 for an HP cable part number.)

zCheck your network connection.

Data light is flashing, but nothing prints.

zMake sure that you are using the correct driver.

zA complex print job might still be processing.

zMake sure the product is not paused. Make sure the control panel reads

PROCESSING JOB.

zPull out the print cartridge and check for paper. Reseat the print cartridge.

zOpen Trays 2 and 3. Make sure that the appropriate paper is loaded. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Close the trays.

Disk failure

Turn the product off and make sure that the EIO hard disk is inserted correctly and is

EIO x

DISK

securely fastened. If the control panel message continues to be displayed, the EIO

NOT FUNCTIONING

hard disk needs to be replaced.

 

 

Disk is not initialized

Use the Windows-based HP Resource Manager or the Macintosh-based HP LaserJet

DISK

x NOT

Utility to initialize the disk.

INITIALIZED

 

 

 

Disk is write-protected

Fonts and forms cannot be stored on the disk when the disk is write-protected. Use

DISK

IS

the Windows-based HP Resource Manager or the Macintosh-based HP LaserJet

WRITE

PROTECTED

Utility to remove the write protection from the disk.

Correcting output quality problems