Troubleshooting, Symptom Suggestion | Uniden EXI 8965 manual

Additional information (continued)

Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

Symptom		Suggestion

The status light won't come on	• Make sure the AC adapter is plugged into the
when the handset is placed in	base unit and wall outlet.
the base unit.	• Make sure the handset is properly seated in
	the base unit.
	• Make sure the charging contacts on the hand-
	set and base unit are clean.

The audio sounds weak and/or	• Make sure that the base unit antenna is in a
scratchy.	vertical position.
	• Move the handset and or base unit to a
	different location away from metal objects or
	appliances and try again.
	• Press select/ch	to help eliminate background
	noise.
	• Make sure that you are not too far from the
	base.

Can't make or receive calls	• Check both ends of the base unit telephone
	line cord.
	• Make sure the AC adapter is plugged into the
	base unit and wall outlet.
	• Disconnect the AC adapter for a few minutes,
	then reconnect it.
	• Reset the digital security code (See page 42).
	• Make sure talk	is pressed.

The handset doesn't ring or	• The battery pack may be weak. Charge the
receive a page.	battery on the base unit for 12-15 hours.
	• The handset may be too far away from the
	base unit.
	• Place the base unit away from appliances or
	metal objects.
	• Reset the digital security code (See page 42).

The Caller ID disappears.	• The handset was picked up before the second
	ring.
	• The call was placed through a switch board.

The Caller ID does not display.	• Call your local telephone company to verify
	your Caller ID service is current.

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Uniden EXI 8965 owner manual Troubleshooting, Symptom Suggestion

Contents

EXI Features Introduction Controls and functions Talk Flash 43 44 45 Table of contents 8 to9 Read this first5 to About the digital security code Checking the package contents Step Setting up the base unit Choose the best location Connect the base unit Choose the dialing mode Tips Preparing the battery pack Cleaning the battery contacts Battery use time per chargeWhen the battery charge becomes low Entering your area code Beep sounds and the displayed area code is entered On-hook dialing Making callsMaking a call with the handset Off-hook dialing Making a call with the base Redialing a call with the handset On-hook redialing Redialing a call with the base Off-hook redialing Mute when ringing Auto Talk when ringingAny key Talk when ringing Receiving calls Handset ringer tone Handset ringer switchHandset ear speaker volume Receiving a call with the base Base ringer switchBase speaker volume With the handset Memory storingStoring phone numbers and names Use With the base Memory dialing With the handset On-hook dialing Display a Programmed Number With the base One touch dialing Standard dialing Memory editing Editing a stored name and/or phone number Memory01 Stored Memory erasing Erasing a stored name and phone number With the base When phone is ringing When speaking with the baseWhen speaking with the handset Mute When speaking on the base Way conference featuresWhen speaking on the handset Way conference Paging from the base to handset Intercom featureUsing your EXI 8965 intercom Paging from the handset to base To transfer from the handset to the base Call transfer featureTransferring a call To transfer from the base to the handset Speakerphone feature Using the speakerphone Caller ID Caller ID serviceSetting the Caller ID options When the telephone rings Here are some typical displays Long Distance call settings and cancellation Viewing the Caller ID Message list Deleting information from the Caller ID list Deleting a Caller ID message Deleting all Caller ID name/numbers Long Distance calls Using the Caller ID listCalling a party from the Caller ID list Dial edit Storing Caller ID messages in Memory dialing Using Caller ID with call waiting service Additional information Changing the digital security code Mounting the base unit on a wall Standard wall plate mounting Direct wall plate mounting To attach the beltclip To remove the beltclip Installing the beltclipHeadset installation Power Failure MaintenanceBattery replacement and handling Troubleshooting Symptom Suggestion Base unit SpecificationsGeneral Handset W, X, Y, Z IndexK, L Page Uniden America Corporation