Troubleshooting

If your phone is not performing to your expectations, please try these simple steps first.

 

Symptom

Suggestion

 

The charge LED won’t illuminate

• Make sure the AC adapter is plugged into the base or charger and wall

 

when the handset is placed in

outlet.

 

the cradle.

• Make sure the handset is properly seated in the cradle.

 

 

• Make sure the charging contacts on the handset are clean.

 

 

 

 

The audio sounds weak

• Move the handset and/or base to a different location away from

 

and/or scratchy.

metal objects or appliances and try again.

 

 

• Make sure that you are not too far from the base.

 

 

 

 

Can’t make or receive calls.

• Check both ends of the base telephone cord.

 

 

• Make sure the AC adapter is plugged into the base and wall outlet.

 

 

• Disconnect the AC adapter for a few minutes, then reconnect it.

 

 

• Remove the base ID (see “Replacing the Base Setting” on page 20)

 

 

and register the handset (see “Register the Handset” on page 56).

 

 

• Make sure that you are not too far from the base.

 

 

• If an outside call is already established, you may not be able to

 

 

make another outside call.

 

 

 

 

The handset doesn’t ring or

• Charge the batteries in the handset for 15-20 hours by placing the

 

receive a page.

handset on the base or charging cradle.

 

 

• The handset may be too far away from the base unit.

 

 

• Place the base unit away from appliances or metal objects.

 

 

• Remove the base ID (see “Replacing the Base Setting” on page

 

 

20) and register the handset (see “Register the Handset” on page 56).

 

 

 

 

“Unavailable” appears in

• Make sure that you are not too far from the base.

 

the display.

 

 

 

 

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Uniden WDECT3355, WDECT3355 owner manual Troubleshooting, Symptom Suggestion