TROUBLESHOOTING GUIDELINES
NURIT 8000 Appears to Have No Power
NURIT 8000 Appears to Have No Power
If the NURIT 8000 appears to have no power:
•Check all cable connections.
•Check that the voltage is reaching the AC power outlet by connecting a different device to this outlet. If you suspect any type of problem at this electric outlet, contact a certified electrician for a professional inspection.
•Check that the AC/DC power adapter is correctly connected to the power supply, as described in Power Supply.
•Try adjusting the LCD screen contrast settings, using the designated, model- dependent, key combination.
•Press and hold down on the ON/OFF key for three (3) seconds.
•Check that the battery is securely installed and sufficiently charged, as described in Connecting the Battery.
•If possible, try to operate the NURIT 8000 with a different VeriFone supplied AC/DC power adapter.
•Connect the NURIT 8000 to a different AC power outlet.
•If the problem persists, contact your VeriFone distributor or service provider.
Transactions
Cannot be
Completed
Successfully
If transactions cannot be completed successfully:
•Try to perform the transaction using a different magnetic stripe card or smart card (model dependent).
•Make sure that you insert or swipe the card in the proper manner.
•Attempt to complete several transactions manually using the terminal’s keypad instead of using customer cards. If all these transactions are completed successfully, contact an authorized representative or service provider.
•If manually performed transaction is not completed successfully, verify that the wireless transmission quality is sufficient to complete the transaction. Try changing your location to obtain improved transmission quality.
•If the problem persists, contact your VeriFone distributor or service provider.
Wireless
Communication
Does Not Work
If the wireless communication is disrupted or cannot be established:
•Try moving the terminal to a more open operating area. An enclosed area degrades the quality of wireless reception and transmission.
•Verify that the SIM card being used for wireless communication is installed correctly and is not dammaged or malfunctioning.
•In general, the angle of operation does not affect terminal performance. However, for optimal usage, hold the terminal at an angle not exceeding 30°.
•If the problem persists, contact your VeriFone distributor or service provider.
34 | NURIT 8000 INSTALLATION GUIDE |
