Limited Lifetime Warranty

PRODUCT COVERED BY THIS WARRANTY

All Vermont Castings gas stoves, gas inserts, and gas ﬁreplaces, and all Majestic or Northern Flame brand gas ﬁreplaces equipped with an Insta-Flame Ceramic Burner, or standard steel tube burner.

BASIC WARRANTY

CFM Specialty Home Products (hereinafter referred to collectively as the Company) warrants that your new Vermont Castings or Majestic Gas Fireplace/Stove is free from manufacturing and material defects for a period of one year from the date of purchase, subject to the following conditions and limitations.

EXTENDED LIFETIME WARRANTY

The heat exchanger, where applicable, and combustion chamber of every Vermont Castings or Majestic gas product is warranted for life against through wall perforation. All appliances equipped with an Insta-Flame Ceramic Burner have limited lifetime coverage on the ceramic burner plaque. Warrantees are made to the original owner subject to proof of purchase and the conditions and limitations listed on this Warranty Document

COMPONENT WARRANTY

CAST IRON: All external and internal cast iron parts are warranted for a period of three years.

Note: On porcelain enamel ﬁnished external parts and accessories The Company offers no Warranty on chipping of enamel surfaces. Inspect all product prior to accepting it for any damage to the enamel.

The salt air environment of coastal areas or a high humidity environment can be corrosive to the porcelain enamel ﬁnish. These conditions can cause rusting of the cast iron beneath the porcelain enamel ﬁnish, which will cause the ﬁnish to ﬂake off.

Dye lot variations with replacement parts and/or accessories can occur and are not covered by warranty.

GLASS DOORS: Glass doors are covered for a period of one year. Glass doors are not warranted for breakage due to misuse or accident. Glass doors are not covered for discoloration or burned in stains due to environmental issues, or improper cleaning and maintenance.

BRASS PLATED PARTS AND ACCESSORIES: Brass parts should be cleaned with Lemon oil only. Brass cleaners cannot be used. Mortar mix and masonry cleaners may corrode the brass ﬁnish. The Company will not be responsible for, nor will it warrant any brass parts which are damaged by external chemicals or down draft conditions.

GAS VALVES: Gas valves are covered for a period of one year

ELECTRONIC AND MECHANICAL COMPONENTS: Electronic and mechanical components of the burner assembly are covered for one year. All steel tube burners are warranted for one year.

ACCESSORIES: Unless otherwise noted all components and CFM Specialty Home Products company supplied accessories are covered for a period of one year.

CONDITIONS AND LIMITATIONS

•This new Vermont Castings or Majestic product must be installed by a competent, authorized, service contractor. A licensed technician, as prescribed by the local jurisdiction must perform any installation/service work. It must be installed and operated at all times in accordance with the Installation and Operating instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.

•This warranty is non-transferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the Company.

•The customer must pay for any Authorized Dealer in-home travel fees or service charges for in-home repair work. It is the dealers option whether the repair work will be done in the customer’s home or in the dealer’s shop.

•If upon inspection, the damage is found to be the fault of the manufacturer, repairs will be authorized at no charge to the customer parts and/or labor.

•Any part and/or component replaced under the provisions of this warranty is covered for six months or the remainder of the original warranty, whichever is longest.

•This warranty is limited to the repair of or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is conﬁrmed by the Company’s inspection.

•The company may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s)

•Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of same, will not be covered by this warranty, nor shall the Company assume responsibility for same. Further, the Company will not be responsible for any incidental, indirect, or consequential damages except as provided by law.

•SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR LIMITATIONS OF INCIDENTAL AND CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOUR CIRCUMSTANCES. THIS WARRANTY GIVES YOU SPECIFIC RIGHTSAND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

•All other warranties-expressed or implied- with respect to the product, its components and accessories, or any obligations/liabilities on the part of the Company are hereby expressly excluded.

•The Company neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with respect to the sale of this Vermont Castings or Majestic product

•The warranties as outlined within this document do not apply to chimney components or other non CFM Specialty Home Products accessories used in conjunction with the installation of this product..

•Damage to the unit while in transit is not covered by this warranty but is subject to claim against the common carrier. Contact the dealer from whom you purchased your ﬁreplace/stove (do not operate the appliance as this might negate the ability to process the claim with the carrier).

•The Company will not be responsible for:

a)Down drafts or spillage caused by environmental conditions such as near-by trees, buildings, roof tops, hills, or mountains.

b)Inadequate ventilation or negative air pressure caused by mechanical systems such as furnaces, fans, clothes dryers, etc.

•This warranty is void if:

a)The ﬁreplace has been operated in atmospheres contaminated by chlorine, ﬂuorine, or other damaging chemicals.

b)The ﬁreplace has been subjected to prolonged periods of dampness or condensation

c)Any damages to the ﬁreplace, combustion chamber, heat exchanger or other components due to water, or weather damage, which is the result of but not limited to, improper chimney/venting installation.

d)Any alteration, willful abuse, accident, or misuse of the product has occurred.

IF WARRANTY SERVICE IS NEEDED…

1)Contact your supplier. Make sure you have your warranty, your sales receipt, and the model/serial number of your CFM Specialty Home Products product.

2)DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.

20004188

RDVOD 3360, RDVOD 3369, RDVOD 3354, RDVOD 3350, RDVOD 3399 specifications

Vermont Castings is renowned for its exceptional wood stoves and fireplaces, and the RDVOD series stands as a testament to their commitment to craftsmanship, efficiency, and innovative technology. The RDVOD 3399, RDVOD 3350, RDVOD 3360, RDVOD 3390, and RDVOD 3369 models embody a blend of traditional aesthetics and modern functionality, making them standout choices for homeowners seeking warmth and style.

One of the main features of the RDVOD series is its high-efficiency rating. These models utilize Vermont Castings' advanced combustion technology, which optimizes fuel usage, resulting in more heat output from less wood. This not only reduces overall wood consumption but also minimizes emissions, making these stoves environmentally friendly options for heating.

The RDVOD stoves are designed with robust cast iron construction, ensuring durability and longevity. The cast iron provides excellent heat retention and leads to a more consistent warmth in the home. Additionally, the stylish design of these models allows them to seamlessly integrate into various home decors, from rustic to contemporary.

Key technologies incorporated into these stoves include the patented "Biltmore" technology, which enhances the efficiency of the burning process. This technology ensures that the fire burns hotter and cleaner, providing more heat while reducing the pollutants released into the atmosphere. The adjustable air controls allow users to easily manage the flame and heat output, ensuring personalized comfort.

The RDVOD 3399, RDVOD 3350, RDVOD 3360, RDVOD 3390, and RDVOD 3369 also feature large glass doors that showcase the fire, adding visual appeal to any living space. The seamless integration of the glass doors with the cast iron design contributes to the overall aesthetic while allowing for easy monitoring of the fire.

Safety is another priority in the design of the RDVOD stoves. They come equipped with features like a removable ash pan, which simplifies cleanup and maintenance, and the air-wash system, which keeps the glass clean, providing an unobstructed view of the flames.

In summary, the Vermont Castings RDVOD series – including models 3399, 3350, 3360, 3390, and 3369 – exemplifies high efficiency, exquisite craftsmanship, and thoughtful technology. With their combination of aesthetic appeal and functional performance, they offer an optimal heating solution for today’s homeowners seeking comfort and elegance in their living spaces.

Vermont Casting RDVOD 3369, RDVOD 3399, RDVOD 3354, RDVOD 3360, RDVOD 3350 Limited Lifetime Warranty

Models: RDVOD 3360 RDVOD 3369 RDVOD 3354 RDVOD 3350 RDVOD 3399 RDVOD 3390